We travelled as a couple with an 18 month old child, and the staff could not have been more accommodating to us and our daughter, despite the toddler related mess we unfortunately regularly left in the Glass House restaurant each day.
We organised a cot in advance via the travel agency, which was duly ready in the room on our arrival (with sheets changed daily as well as the main bed).
There's a small play room on the 26th floor that is perfect to entertain a child for a few hours when you need it. The ball room is fantastic for young kids, and there's a couple of PS3s for older children (although I would recommend the hotel charge the controllers. Most seem to be flat). It has some toys, books and games as well.
Rooms were well appointed, modern and well kept. We actually asked to change rooms on the first day as there was a paint odour that we felt uncomfortable with (particularly on behalf of our toddler). All it took was an enquiry about availability of other rooms (not a demand to move), and we were politely informed another room was being made ready for us. This is simply good customer service, and we had no further problems.
Location wasn't ideal in terms of the major tourist sites in central Bangkok, but the shopping hubs are just about within walking distance. In any case taxis are ready and waiting just outside to take you anywhere in the city. I would argue that if you plan to take in the sights of Bangkok on daily excursions the actual proximity to the historical heart of the city is not a concern. You'll be out all day anyway.
All in all - we were happy to stay here.
- Also Known As:
- Eastin Hotel Bangkok
- Bangkok Eastin Hotel
- Official Description (provided by the hotel):
- Value for all occasions hotel in Bangkok. ... more less
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