We stayed in a two bedroom apartment for a week. The apartment is not very big, but well laid out and comfortable. The full kitchen was reasonably equipped. AC system did not work very well, but not a major issue. The hotel is situated directly next to the motorway, but rooms are well sound insulated, so no issue with noise. The dedicated tuk tuk can take you to and from the nearby BTS station and Sukhumvit. Well organised.
So far the good things. The restaurant had quite a basic breakfast, but lunch and dinner were surprisingly poor. Very limited choice and poor quality. Reception staff were unfriendly and unhelpful which was not helped by a language barrier, with very limited English spoken. Requests were ignored and only followed up after several reminders.
The worst thing was the hotel recommended tour. The hotel offered their special guest one tour per stay free of charge (only to pay entrance fees). We selected a boat trip on the river (we knew we had to pay for the boat itself but all else was free). We were picked up at the hotel and taken to the pier and helped into a fast boat. The guide, who hardly spoke English, was not able to answer questions about Bangkok, did not know what certain buildings were, did not give any commentary and after about 30 minutes we were back at the start. We were ushered back in the mini van and driven to a tourist trap jewellery shop. When we decided that that was not how we wanted to spend our afternoon and were leaving, we were told we were not allowed to leave, which we of course ignored. We stopped a taxi and went back to the hotel. We complained to the manager of the hotel, who recommended the tour to us as valued guests of the hotel, but he ignored the complains and did not act at all.
In summary, a reasonable hotel with poor, unfriendly staff – eat somewhere else and ignore the tour operator that they recommend.
- Official Description (provided by the hotel):
- A brand new all-suites serviced apartment in Bangkok, Arcadia Suites offers spacious accommodation in the most central part of Bangkok city. Located in Nai lert, Arcadia Suites Bangkok is just a few minutes' walk from the Phloenchit BTS Sky train station. ... more less
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