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“Simply wonderful” 4 of 5 stars
Review of W Bangkok

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W Bangkok
5.0 of 5 Hotel   |   106 North Sathorn Road | Silom, Bangrak, Bangkok 10500, Thailand   |  
Hotel amenities
Ranked #65 of 750 hotels in Bangkok
Kuala Lumpur, Malaysia
Contributor
17 reviews 17 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
“Simply wonderful”
4 of 5 stars Reviewed January 2, 2014

Great facility and hospitality. Exceeded the expectations we have of W. In fact it is one of the better overall experience we have had of more than 5 W hotel and resorts we have stayed in over the last 2 years. The room and common areas are comfortable and trendy as with all W hotels. The only thing to note is the location (in the business district, a few min by cab to main tourist areas); there are no convenience stores to grab something urgent you have forgotten to bring along and it is not walking distance to a nearby mall if you have an hour to spare. Having said that, it is located just a few min walk from the BTS. While it is really comfortable for families with friendly staff, it lacked facilities for families with young children (only adult pool and hardly any area for kids to run around). Food in the hotel is commendable.

Room Tip: Spectacular room is simply spectacular. If budget permits, upgrade. Spacious and comfy for couples t...
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  • Stayed January 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
W Bangkok H, General Manager at W Bangkok, responded to this review, January 10, 2014
Hi Yeannie,
Thank you for taking your time sharing your stay experience with us. I’m pleased to know that you like the design and ambiance of the hotel. There are a few convenience stores across from the Sathorn Square building which is 5 minute walking distance from the hotel. We will be happy to point them out on your next stay.
We look forward to welcoming you back to W Bangkok in the near future,
All the best,
Nick Heath
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (99)
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Amsterdam, The Netherlands
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 31, 2013

One of the best hotels I stayed in my life.. Rooms are amazing, super comfy and very soundproof, pool, the food and gym are great, service is perfect.. cant say a bad word about it, only maybe that its not located super central, but BTS is around the corner and taxi's are very affordable in Bangkok ;) My advice: Go for it!

  • Stayed December 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
W Bangkok H, General Manager at W Bangkok, responded to this review, January 10, 2014
Hi Sander B,
You just made our day.
Thank you for the amazing review. I’m glad that you feel W Bangkok is the best hotel you’ve ever stayed at and that you enjoyed many aspects of our hotel. The Talent is definitely an asset for us and I will be sure to make mention of your comments to them.
We look forward to welcoming you back soon to have the same experience at W Bangkok.
All the best,
Nick Heath
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San Francisco
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 30, 2013 via mobile

The W is yet a year old, but is offering professional and gracious service like it's been in business for years. The rooms are nicely appointed and large for a W. Great city views. The higher floors are quiet. Be sure to stop by the elegant pool area. The Woobar is a great spot for inventive cocktails and some fun bar appetizers. We are also wary of breakfast buffets, but this one knocked our socks off. Our server, Em, was the most gracious. Highly recommend a stay here. It's minutes away from the SkyTrain that will get you all over the city.

Stayed December 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
W Bangkok H, General Manager at W Bangkok, responded to this review, January 6, 2014
Hi CampNapa,
Thank you for your amazing review.
I am happy to know that you liked the room design and ambiance of the hotel and enjoyed the convenient location to explore the fun and excitement Bangkok has to offer.
Next time you are at the pool, don’t miss having a detox foot massage in the cabana or on a sun lounger and enjoy a retox cocktail afterward. I will be sure to pass on your comment to the Talent you mentioned.
We look forward to welcoming you back on your next visit.
All the best,
Nick Heath
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Senior Contributor
31 reviews 31 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed December 29, 2013

I really like W Hotels anywhere I travel and would give the hotel 5 stars instead of 4 if only they provided steam room and shower facilities for free. I don't think any true 5 star hotel in Asia can have a pool and gym but not offer proper change, shower and steam facilities for free. After speaking with the manager, they offered to make an exception but this would stop me from coming back if not fixed. There are too many other great hotels in Bangkok that cater to travelers to charge for standard 5 star services.

Stayed November 2013, traveled solo
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
W Bangkok H, General Manager at W Bangkok, responded to this review, January 10, 2014
Hi Shawn158,
Thank you for sharing your review with us.
We have limited facilities in our AWAY Spa which is used for the complete Metamorphosis treatments for our Spas guests. We do apologize for this but when you next come back, try one of our treatments.
We look forward to welcoming you back when you travel to Bangkok in the near future.
All the best,
Nick Heath
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Frankfurt (Oder), Germany
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 29, 2013

Congratulations,Starwood has most successfully realized the W conzept with its impressive designs combined with local Thai materials now in Bangkok.Rooms are very nice and high tech equipped.Hotel building is newly build.Location of the Hotel is fantastic at north North Sathorn Rd with adjacent BTS access.A big plus the Hotel staff is mainly very young,most friendly and highly motivated.My 2nd.stay and I noticed that more guests then mainly the W target group were present.I am pretty sure to return and that then all guests will receive at their restaurant an obligatory free coffee refil when they ordered any kind of breakfast.

Stayed December 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
W Bangkok H, General Manager at W Bangkok, responded to this review, January 6, 2014
Hi Torkian,
We are thrilled that you enjoyed many aspects of our hotel.
With our location, we provide our guests convenient transportation and the access to what’s New/Next in the city. I am glad that our Talents looked after you and I will sure to pass on your comments to them.
We look forward to welcoming your next visit to have another wonderful W experience.
All the best,
Nick Heath
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, CO
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed December 28, 2013

We stayed at the W Bangkok in November. The property itself is in great condition and is on par with other Ws in terms of high end, modern design. Staff was reasonably accommodating and check in was quick enough.

We had my wife, our friend and myself in the room and there was plenty of room. The bathroom was large with their usual high end shampoo/soap/lotion etc.

The pool is beautiful, although fairly cool. On the same floor is the gym which has a good selection of cardio, free weights and plate loaded machines.

The location on Silom is convenient for hopping on the Skytrain and MRT and would make it easy, without too much luggage, to take the train in from BKK.

We would definitely stay here again.

  • Stayed November 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
W Bangkok H, General Manager at W Bangkok, responded to this review, January 6, 2014
Hi rcapp,

Thank you for taking your time to write a review.
We are so glad to know that you enjoyed the room, location, the modern design, and all our facilities. Thank you again and we look forward to welcoming you back to bring you another fabulous W experience.

All the best,

Nick Heath
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Melbourne, Australia
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed December 27, 2013

Our major complaint with this hotel is the noise in the rooms. We stayed in a suite, arrived in the afternoon and tried to have a rest. THE SKY TRAIN TAKES A BEND OUTSIDE THE HOTEL. Every two - five minutes. To be fair the hotel did move our rooms after we complained to the other side of hotel - ADJACENT TO A CONSTRUCTION SITE. The architects should be shot for going for such cheap soundproofing on their external glass.

Our stay didn't get better. Every-time we arrived back to the hotel, there was two tables out the front with overflowing ashtrays and dirty glasses - not a very classy look. But when their main bar promotions are 2 hours of bottomless wine - they are not looking for a classy clientele.

The lounges in the pool area were filfthy, the pool attendants were absent (we had to get our own towels), and the pool filter sounded like a vacuum cleaner with a bottle top stuck in it's hose (constantly).

The concierge lacked training and was unfamiliar with the local restaurants, including those suggested in the hotels guide.

The technology in the room to control lighting and A/C didn't work. Then it took them half a day of for someone to come and fix it. Meanwhile the DND button was pressed and even after explaining the WHATEVER desk our room that we couldn't disable the DND button, our room wasn't cleaned until 5pm.

One plus - the spa had a very competent male masseur. But they would want to bee at 4000Baht per massage.

If you are after a contemporary designed hotel, you can do much better in this neighbourhood.

Room Tip: Don't stay on the side of the hotel where the sky train takes the bend.
See more room tips
  • Stayed December 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
W Bangkok H, General Manager at W Bangkok, responded to this review, January 6, 2014
Hi Drsmorgan,

Thank you for your feedback.
We truly regret that our hotel did not meet your expectations. It is not nice to hear about the unpleasant inconvenience caused during your stay, which I will ensure to pass on to our service departments to ensure we can improve for future guests..
Yes, W Bangkok is part of a North American company but we do integrate our service standards to be in line with the local culture but we still have to remain true to the W brand. It is sad to hear that you felt our Concierge team were not up to your standard as one of the most praised points on Tripadvisor is the quality and efficiency of our Concierge team.
It would be a shame to lose you as a guest but if you do not want to stay with us on your next visit, I can offer guidance on our other Starwood properties which you might feel is better suited to you. If you would like to discuss further you could contact me on pr.wbangkok@whotels.com so I could get more information as I would not like you to walk away feeling negative about the property and my team.
I look forward to future communication so that when you are next in Bangkok we can exceed your expectations.

All the best,

Nick Heath
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Additional Information about W Bangkok

Address: 106 North Sathorn Road | Silom, Bangrak, Bangkok 10500, Thailand
Location: Thailand > Bangkok
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Spa Swimming Pool
Hotel Style:
Ranked #65 of 750 hotels in Bangkok
Price Range (Based on Average Rates): $$
Hotel Class:5 star — W Bangkok 5*
Official Description (provided by the hotel):
In the city’s prestigious Embassy Row and pulsating commercial district is the W Bangkok, a stylish icon of Asian chic. Welcome to the new playground of ambassadors, jet setters and fashionistas, a hot destination by the coolest shopping and dining. In our 407 rooms, you’re dreaming sweet in the signature W bed, or lazing in plush bathrobes as you enjoy state-of-the-art entertainment and fully wired technology, the fabulous Munchie Box and our wonderful Whatever/Whenever® service. ... more   less 
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