We booked through Agoda and got a Superior with breakfast included for something around $70 but even though we booked a non smoking room with a king size bed, we were offered a smoking room when we got there. We had in the back of our minds that we might upgrade to a Deluxe anyway because we had some rewards points up our sleeve when we booked, so this is what we ended up doing.
Found the room bright, spacious and well appointed. Nothing much to complain about in that regard. We found the bed extremely hard and the pillows extremely unsupportive....flattened down to nothing really. No power point in the bathroom for hairdryer was a bit funny.
Mini bar was a bit of a mystery. Apart from the spirits and peanuts on the shelf, the fridge contained 3 different waters (excluding the 2 complimentary) and a toblerone! There was nothing to indicate what they cost despite calling reception who said they would bring the cost sheet up to our room....never came. When I asked again next morning, I was advised they would ask housekeeping to leave one in the room.....never happened. That day 2 juices appeared as well. But I still have no idea what anything cost.
Found the breakfast good with an extensive menu to cover all tastes. Had to request our coffees....nobody comes around asking what you want, yet self serve wasn't an option.
Agree with other reviewers that the staff could be a bit more friendlier and helpful.....a few more smiles. This place was a bit different for us. We usually stay in smaller, boutique style hotels where you get treated with more personal and welcoming attention. We are simple country folk and felt this style of hotel didn't really suit us and would look for something smaller next time.
Having said that though, the hotel has a bit of style and was not that hard to put up with. :)
- Official Description (provided by the hotel):
- Modern Hotel situated in new development district. ... more less
- Reservation Options:
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- Also Known As:
- Emerald Hotel Bangkok