My family and I spent a couple of days in this hotel - in a 3 bedroom Baan Davis villa, no less - and left feeling we could've done better.
The villa is decorated with wonderful Thai traditional elements and overall very spacious. But boy was the hotel sooooo stingy in so many aspects that could've provided a much overall more enticing experience to guests.
When we made our reservations months back, we were asked to provide details of our arrival, which we did. And a few days prior, I had personally emailed the hotel to confirm again our arrival time and to please ensure the villa was ready for us when we check in that night. There was no reply. Instead, when we checked in, we walked right into a pitch black village house! Not very welcoming to say the least.
Upon entry, we then spent another fraught hour or so in the villa trying to cool it down... it was hot and stuffy from the afternoon sun. Again would it really have wasted so much electricity had the villa's air conditioning been switched on say half an hour before our arrival, which would've cooled down the rooms and set a more welcoming atmosphere?
The aircons in the villa are also very noisy and erratic... not very good when attempting to control the temperature... varying between not cold enough and debilitatingly cold!
There were a lot of mosquitoes in the villa's ground floor, particularly the living room. While we would expect some mosquitoes since the villas are surrounded by lotus ponds and other vegetation, it was yet another fraught experience trying to call reception several times to get some electronic mosquito repellents. The hotel is definitely aware of the presence of mosquitoes - there are signs advising guests to not leave the ground floor doors and windows ajar - hence could've readied the rooms by plugging in the electronic mosquito repellents into their sockets about half hour before we arrived to ensure the rooms were mosquito free upon check in. A startling lack of foresight and hospitality!
Don't be deceived by all the wifi signs throughout the hotel... yes, wifi is available, but chargeable at THB 200 PER DAY - yes, even when you've splurged and booked the most expensive property in the hotel. Incredulous.
There's a kitchenette in the villa, but don't bother with attempting to cook. There was only one small pot (for, presumably, making instant noodles) and a tiny frying pan (for the occasional egg).
One would expect branded toiletries for the most expensive villa properties in the hotel but no, toiletries were of the poorest quality and dry the skin considerably.
Staff were surly at breakfast. Waiters that don't smile or acknowledge a request. A grumpy middle aged chef at the egg station who obviously knows nothing about hospitality that every journey there in the morning felt like a punishment that you'd inflict on a disobedient child.
For me, the final straw to the hotel's stinginess was when I was working out in the gym and desperately needed some water... and no water cooler was provided! Which decent hotel gym would not provide water as the most basic amenity? Instead, the reply by the gym attendant upon hearing my request was, "water is chargeable". Actually he repeated that a few times. Only after I insisted to be connected on the phone with the hotel manager was I ultimately 'granted' a glass of plain water from the tap!
Overall, not too pleasant a stay, particularly if you are used to exquisite hospitality. Pity, because the villas themselves are well designed and their surrounding gardens provide a secluded sanctuary amidst the bustle of Sukhumvit and Bangkok - the hotel's management truly has let it down considerably.
My family and I most likely won't return.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.