I was travelling with my family to Bangkok and hence booked Best Western so that I am assured of a good quality in my budget. When I booked the hotel - the cancellation policy stated that I can cancel the hotel on the same day with 1 night charges as penalty. I got a special rate for booking for 3 nights. When we reached the hotel, we found that there is no room service in the hotel and it is a very lonely place with no places to eat nearby and since we had to leave out children at the hotel, we required room service. SO we wanted to cancel the hotel. But we were informed that it is non-refundable. when we checked the website, the policy still stated the same. we paid the full money hoping that next day Manager would come and everything will be alright. But alas, on the website the cancellation policy was changed the next day and manager refused to refund our money... THis is certainly not expected from a hotel of a stature of best western..I feel totally cheated..anyone let me know how can I resolve this.
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