We stayed here on the last part of our trip for 2 nights, at first since my partner and I are both smokers we thought we would grab a smoking room, we were there literally 2 minutes and requested to be changed to non smokers area, the entire floor smelled musty and just rank! Now I do know most smoking places do but this was terrible! To top it off even if you did want to open your window to let some air in you can't because all the windows are bolted shut! Swapping rooms was no issue, which was good, but I can't say the next room was much better, the bathroom was filthy, there was mould and the shower curtain had mould all over the top railing oh and someone else's dried toothpaste stuck all over it everywhere "( I hope it was toothpaste). The window in that room was bolted shut also. The entire hotel is just old and very out dated. Internet was a ridiculous price and you could only use it in the lobby or 4th floor, so couldn't even use the wifi you'd paid 250bht for in your own room! The bar people by the pool were never there, and when they were they were too busy watching tele. So had to wait like 10 mins just to get a drink brought out. All in all I'm sure there are some really nice places to stay in Bangkok it unfortunate that this place isn't one of them considering the location is awesome. Shopping everywhere. But crazy busy. I wouldn't recommend staying here. I'm a pretty easy going person and stay in quite a few places for work and this place has been the worst! It's seen better days. Pretty much if a bigger company bought the place and decked it out gave it a full renovation would be an awesome place, so out dated and so old and tired looking.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
February 18, 2013
Dear Jen F,
Report response as inappropriate
Thank you for taking the time to share with us your experience.
Please accept our sincere apologies for the many inconveniences you experienced.
We are sorry that the rooms assigned did not meet your expectations. Due to your feedback, I have instructed our housekeeping team to improve general air quality on smoking floors with the regular usage of air cleaners and improved ventilation and to treat this as an issue of high priority. Your comments regarding bathroom cleanliness have also been addressed with our housekeeping in order to improve their performance in the future.
Regarding windows which are bolted shut, this is done for security reasons, a common practice in almost all large Bangkok hotels.
Regarding in-room WiFi, unfortunately the second room with the required bedding of 3 single beds (Superior Triple Room, nonsmoking) is located on a floor without WiFi. We will be addressing this issue to prevent future inconveniences.
Your feedback regarding pool bar staff has also been taken seriously. Rest assured your complaint has been brought to the attention of F&B department to ensure it does not happen again.
We were concerned with the title of this review and have made a note to arrange a better room on your next visit.
Thank you for your recent stay and again we apologize sincerely for the overall experience. We hope you would stay with us again.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.