We have stayed in Bangkok many times and never been dissappointed until now. We found and booked this hotel for two nights and can honestly say it was our worst nightmare !
As a group of six we booked 3 rooms none of which were particularly clean, one room had mould ridden curtains, all 3 rooms had bathrooms that would be better described as wet rooms because of the badly leaking baths/ toilets, windows were so dirty you could hardly see the beautiful view over the city and kettles that didn't work are just a few of our gripes, but these issues are nothing compared to the problem we had in our own room ! On arrival at around 9.30 pm and after a very long day travelling back from Cambodia we were greeted at the main entrance by a very irrate door man who started shouting at us (in Thai !) and the more we tried to understand him the louder he shouted but we soon found out with the help of our taxi driver that we were not allowed to enter the Hotel at the main front door, we were to get back in the taxi and drive round the corner to another entrance, not what you expect from a so called 4 star hotel ! We made our way to reception only to be 'greeted' by another extremely rude member of staff who really didn't want to give us the time of day ! We were all given our keys and made our way to our rooms, no help was offered to help with our bags.
Now this is where it gets interesting !
It is now way past 10.30 pm and as we had been travelling for more than 13 hours we decided to just call it a night and get a good nights sleep, everything will seem much better in the morning surely ! When we woke up, around 8.00am we turned on the TV only to find it had a big dent at the top which distorted the whole screen so we were unable to watch It and turned it off. At 9.00am my husband went down to reception to report the issue we had with the bathroom leaking and the TV problem, the young lady he spoke to was not very interested so my husband asked to speak to the manager who was no more helpful than she was, so we just left it at that and went for breakfast. Breakfast was no more a pleasurable experience, we were greeted by a very agitated lady who was obviously not having a good day and wanted us to know it, snapping at us for breakfast tickets that we had been given late the night before and not knowing which tickets we should be giving her, phew this was definitely not getting easier ! We were eventually allowed to pass through go and get our breakfast, and may I say the staff serving in the breakfast room were delightful !
After breakfast we went out and did a bit of sight seeing then sadly it was time to return to the hotel for round 2 !!
We arrived at our room only to find that our key didn't work so off we go again back to reception to get another key ( we were on the 30th floor so this was not a quick job ).We were then confronted by the manager and security and escorted back to our room where we were accused of damaging the TV and we were responsible for the cost of replacing it ! My husband very calmly explained he had reported the TV damage along with the other problems earlier that morning but was abrubtly told there was no note of his complaint, and that the room had been checked by the house keeper prior to our arrival and the TV was in perfect working order at that time !
So after a very heated conversation, we were told we would still have to pay for the damage.
Now our only saving grace was the CCTV, which we pointed out to the manager would show my husband leaving our room at 9.00am and arriving at reception to make the complaint and sure enough it did, which goes to show someone was telling porkies !
We then pointed out that it was a possibillity that the house keeper was mistaken and she hadnt seen the damage as it was not that obvious till you turned the TV on, or another possibillity is that the room door had been left open and some one else had been in the room prior to us arriving, but no, they having none of it, we were told the hotel had very good staff and excellent security ! So we bought it to their attention that one particular room on our floor had its door left wide open from when we went to breakfast and it was open again when we arrived back after our sightseeing, so had it been open all day, we were told this is not possible doors were never left open, they soon changed their tune when my husband took them along the hallway and low and behold there it was wide open still !
I rest my case !
The outcome of this fiasco was that we refused point blank to pay for the damage to the TV and if they persisted we would ask for the police to be called. We very calmly asked for our room bill so we could settle it and left very VERY angry.
So hopefully our experience and review will deter you from booking a room at this hotel and save you making the same mistake as us. YOU HAVE BEEN WARNED !
My tip is book a room somewhere else !
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.