As I walked through the lobby to reception I thought, this is going to be an awesome treat (usually a backpacker but splashed out for a night). Got my key and went up in the lift, doors opened... And i thought...Is this really the same hotel? All the other floors have not had the same renovations as downstairs - they are from the 80's, ugly old blue carpets, stale and smell of cigarettes. i got a room on the nonsmoking floor, opened my door and all I could smell were cigarettes, they did change my room for me though. Most of the equipment at the gym is really old and mostly broken, and it closes at 7pm, same as the pool. Too early for my liking, I got kicked out!
Overall it's ok but there must be much better, newer places for this price. Wouldn't stay again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear kaycee s
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Thank you for your review.
We are sorry to hear that you did not find the hotel to meet your expectations. We are aware that some of our corridors are somewhat dated, and in fact, have plans to upgrade them in the very near future.
I am also happy to hear that your room was changed upon request.
We pride ourselves in delivering outstanding Value For Money at Pinnacle Lumpinee Park Hotel, a theme you will find to be recurring in the reviews of our other guests, and should you choose to research the market in Bangkok in this price class, I believe you will find that you will be hard pressed to find the combination of solid accommodation, wide buffet breakfast and such a range of facilities at this price anywhere else.
Let me finish by saying that we do appreciate your candid feedback, as that is how we get better, and we hope that you will give Pinnacle Lumpinee Park Hotel another chance, should you return to Bangkok.
The Pinnacle Management Team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.