I really struggled with what to say in this review. My husband and I stayed at this hotel about 10 years ago and had a fabulous stay. At that time, the hotel had a sophisticated feel and the louge was lively in the evenings. However, we were disappointed with our most recent stay.
In total we spent 9 days at this hotel; 6 days at the beginning of our trip and 3 days at the end. Our first room was worn and tired. The carpet had stains and was frayed in spots, a lampshade was frayed, the furniture was scuffed and cabinet doors hung slightly askew, the curtains were drab and had snags. In the bathroom, there were small areas of mold in the bathtub and on the caulking around the sink, and there was a sizeable hole in the light fixture. Since these were cosmetic problems and not really a problem with cleaniness, we decided not to ask for another room.
The room we got at the end of our trip was better. Exactly the same layout as the first room, but in better condition, including the bathroom (no broken light fixture, no mold!). If we had gotten a room like this the first time around, we would have rated this hotel 4 out of 5.
Breakfast was included in our stay, and to be honest it wasn't very good. They offered a variety of Asian and Western food as well as halal selections. Half the time, the food that was supposed to be hot was actually cold because the candles under the warming trays were not lit. The quality was not very good either. Fried noodles and fried rice both were mushy. Bacon was limp and fatty. "Ham" was deli slices simmering in water (yuck!). Sausages were really half sized hot dogs. The only things worth eating were the eggs (cooked to order) and there was a decent bread station. But if breakfast is not included in your stay, I would recommend eating outside the hotel. In the evenings, the dinning room/ lounge is basically deserted, probably because about 80% of the clientel are Arabic (hence no one drinking at the bar and there is a special halal restaurant downstairs).
The free wifi at the hotel is basically useless. Unless you pay, there is no wifi in the rooms. The only place to get a decent connection is in the lobby and in the dining room near the router (located near the door leading to the outside dining). There is no free Wifi available at the sky pool either. We weren't expecting to use the internet very much, but it would have been nice to call our relatives (using skype) on Christmas or keep our families posted about our adventures on Facebook. Calls would drop several times and uploading pictures onto FB would often just time out. Fine if you don't want to offer free wifi in the rooms, but if you are going to advertise you have free wifi in public spaces, at least make sure it's reliable!
Was there anything good about our stay? Yes! The sky pool was very nice, just as we remembered it. And we usually had it to ourselves. The fitness center was also nice. The equipment was clean and looked brand new. There were a couple treadmills, stationary bikes, a full set of free weights and some machines. I used it several times and usually had it to myself. Lastly, the staff was very friendly. The receptionists all spoke English well and they were very good at getting messages to us. The the louge, Tropical Max, waiters were attentive without being overbearing.
But would we stay at this hotel again? Probably not.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Mrs.P Darlene,
Report response as inappropriate
Thank you very much for your valuable comment and your stay with us. Please accept my apology for those thing disappointed you during your first stay. May I take this opportunity to describe about the free wifi system that we are handling with our CAT telelcom provider. The free wifi to the room are running on the test system and we rent our own lease lind to make it faster for our client. The test have been run for a month and when we ready to use it unfortunately the provider could not get in there organization regarding to the Riot and protester block them out from government sector so they cannot for a month . It is a month delay for us and now we still keep on trying to get our wifi for our guest as soon as possible. They promise us that within this month we will have the whole free wifi system run properly. We also promise our guest that we will make the free wifi for this whole building work as fast as we can.
Secondly, the housekeeping, we will inspect the first room you stayed and we will make sure that our engineer team and the housekeeping team must get all in shape as soon as we can. Sorry to hear that, normally we will keep the room maintenance on schedule and we may miss something for this room. We will investigate immediately.
Last but not least, is about breakfast . Thank you for your valuable comment . Teh topic and all information is leading up to our meeting already. We hope that there will not be any of these thing surfaced for any of our client here.
Mam, your business i s very important to us we hope that next visit we would be able to make some special offer for you and your family. Please feel free to contact me directly for your room reservation, my e-mail is firstname.lastname@example.org.
Once again, please accept my apology and thank you for the compliment about our staff in this case.
With best regards,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.