I stayed 8 nights in the Zenith Hotel, a property that I know since the opening and having stayed there in the past for almost one year in a row, having made it in the past home away from home.
The property was well conceived with its 160 rooms, wide corridors and lavish deco from its early days and further enhanced through its refitting and refurbishment, which addressed the right issues and took care of them.
The management is caring and pays attention to detail, though this trip I noticed that many new staff had replaced the trusted faces and kind and outstanding characters from the past, the girl in charge f receiving guests in the morning for breakfast was more concerned about her make up and gossiping with fellow employees rather then greeting and meeting the guest in the morning, very poorly trained staff during the breakfast service in every aspect of the service rendering. Management would be well advised to look into the issues there, as the breakfast at the Zenith used to be great, but has been downgraded due to the large influx of Middle Eastern clients, which makes the pink-white guy a clear minority. This is also noticed in the offerings, where cold cuts and cheese used to be be available, all that is gone and the client is subjected to Halal food all the way, which is not every ones cup of tea.
By the way the management is advised to resume tea and coffee service, which has been downgraded to self service, which is really a had thing to balance together wih your food, let alone the refill scenario.
The rooms could do with at least a 33 inch flat panel TV and TV signals that work, which was not always the case during my stay, but they tried to get it corrected and signals were given of acknowledgement of the situation.
This is a great hotel in a great location, WIFI needs to be free off charge in the rooms, yet it is free and available in public areas, a better client mix could be suggested, yet having Bumrungrad Hospital at a distance of less than two minutes walking kind of makes it hard for the sales force to shy away from such a lucrative feeder market.
I will continue to stay there, as I love the location the great views, the management and after sme correction at the front desk, F&B in terms of service attitude, I am sure that the other aspects will be addressed in the future.
It is great value for money and certainly this property does not compare to any of the surrounding hotels, as the Royal Benja and the Grace Hotel nearby are just dirty boxes with horrible service and environment. Access by BTS and taxi is perfect coming from the airport or going there, as it takes on good days 20 minutes or so and certainly would recommend the property among other reasons.
Well maintained and clean, high level of security and top honest and dedicated room attendants, with attention to detail, the pool on the very top floor is exclusive and fantastic for an afternoon on the Bangkok beach front, with almost attentive pool attendants at times.
Great views and sky gazing benefits of a very busy Bangkok surrounding the hotel, yet being an oasis of calm at the very top and in the rooms.
last but not least the restaurant offerings for lunch and dinner are superb offerings being great value for money and yet ever so inventive with sumptuous delights, such as steak month with fantastic steak and great menu's.
All in all a great little boutique hotel that simply needs to get tweaked and tuned ever so often t keep its shiny place at the forefront of smaller properties with high potential, can only recommend it and have stayed there since 1995 countless times and will continue to do so.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.