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“Luxury for a reasonable price” 5 of 5 stars
Review of Emporium Suites by Chatrium

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Emporium Suites by Chatrium
4.5 of 5 Hotel   |   622 Sukhumvit Soi 24 | Khlongton, Khlongtoei, Bangkok 10110, Thailand   |  
Hotel amenities
Ranked #724 of 772 Hotels in Bangkok
Hyderabad, India
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
28 helpful votes 28 helpful votes
“Luxury for a reasonable price”
5 of 5 stars Reviewed February 11, 2014

The best place to stay in Bangkok...in the best mall easy access to the sky train ...away from the hustle of the city inspite of being in the heart of it....great views. ...good breakfast spread....courteous staff ...would definitely stay there again. ..great place for kids

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saminee, Front Office Manager at Emporium Suites by Chatrium, responded to this review, March 8, 2014
Dear Madame,

Thank you for your review.

It was very nice to have you as our guest and we will be truly honour to have you back again if you return to stay with us.

Yours sincerely,
Saminee T.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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786 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (99)
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English first
Melbourne, Australia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed February 9, 2014

I was lucky to have a room with windows facing the Bangkok sunsets every evening which for me is always a highlight. Then you watch the city come to life and it's amazing. The hotel is outstanding, the location is perfect - one stop from Soi 38 street food which I am obsessed with - and one stop from amazing shopping at Terminal 21.
The breakfast buffet is extravagant!
And the Sony mini hi fi system has been my best friend here. Expensive but worthy.

  • Stayed February 2014, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saminee, Front Office Manager at Emporium Suites by Chatrium, responded to this review, March 8, 2014
Dear Sir,

Thank you for your review.

Your picture showing the view of sunset directly from your room is amazing. This is the stunning view you can get when you stay at Emporium Suites by Chatirum.

For mentioned of street food at Sukhumvit Soi 38 shows that you know Bangkok pretty well. It is actually the area that Thai (like myself) always go for our dinner or supper. There you can find real Thai taste with amazing prices.

I am also happy that you use our Sony system in the room.

Yours sincerely,
Saminee Tharaksa
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sydney,aus
Top Contributor
109 reviews 109 reviews
24 hotel reviews
Reviews in 28 cities Reviews in 28 cities
86 helpful votes 86 helpful votes
5 of 5 stars Reviewed February 9, 2014

We booked this hotel for 3 nights last minute based on reviews on TA and we were glad we did. The rooms are very spacious with kitchenette which may suit people with children. Although we didn't have a balcony to walk out the view of the city was very good.
The pool was very inviting set in a green oasis of a garden, great to relax after the noisy city.
It is very centrally located above the Emporium shopping centre which was great for people that like to shop like us. Also the BTS is very close and its the way to travel in congested Bangkok.
We had a little misunderstanding about checking out a couple of hours late but it was sorted out after a bit of discussion between reception and managers.
So all good , we will probably return to this hotel in the future.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saminee, Front Office Manager at Emporium Suites by Chatrium, responded to this review, March 8, 2014
Dear Miss,

Thank you for chose to stay with us.

I am so glad that we are not let you down.

Thank you for mentioned of the big size of our rooms, if you would like to have rooms with balcony you can request for the next visit. Our standard rooms come with and without balcony.

Our surprisingly green and big garden on 7 floor (our pool) and our locaiton are two things that our guests so impressed with. Many of them can't believe their eyes how come the garden this big pop up on the 7 floor of the building on the middle of Sukhumvit Road.

I am glad to hear that you issue of check out was treated by one of my assistants, we are here to make life of our guests easier.

I wish we will have a chance to welcome you back to us again.

Yours sincerely,
Saminee T.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Top Contributor
55 reviews 55 reviews
27 hotel reviews
Reviews in 23 cities Reviews in 23 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed February 7, 2014

I like the location of the hotel. It is next to BTS train station and is also linked to Emporium Shopping Mall.

The 1 bedroom suite we stayed in (95 sq metres) is spacious and was well appointed, and has food quality furnishings. Great space for my 2 young children to move around in the suite.

However, the cleanliness of the suite needs to be improved. We discovered 4 nymphs in the bedroom during different times of the day. Additionally, after my children used the bathtub, we discovered small sendiments in the bathtub.

  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saminee, Front Office Manager at Emporium Suites by Chatrium, responded to this review, March 5, 2014
Dear Sir,

Thank you for your informative review.

We are apprciated you mentioned of our convenient located of our hotel. Staying here is allow our guests to access to other parts of Bangkok.

Having attached with the mall is also a plus, our guests can find almost anything in Emporium Mall.

We would like to take this opportunity to show our sincere sorry of issues you had found while you were with us. Please kindly be informed that I have already report the issue to concerned managers and pass also to The Management.

We would be beyond happy if you and your family will kindly visit us again for your next trip to Bangkok.

Yours sincerely,
Saminee T.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed February 2, 2014

first time staying at this hotel for a short business trip and I must say it has very high quality standards for a local establishment as I travel very often to Bangkok staying at many other business hotels.

though the hotel is a little dated, it has all the facilities of a 5 star hotel, a great service team and excellent location connected to Phrom Phong BTS station through the Emporium Mall. BTS is the way to travel around the city if you do not want to be stuck on the road for appointments.

overall it’s great value for a very comfortable stay and I will be back soon.

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saminee, Front Office Manager at Emporium Suites by Chatrium, responded to this review, March 5, 2014
Dear Sir,

Thank you for chose to stay with us and welcome again to Emporium Suites by Chatrium.

It is totally honored to have you considered stay with us for the first time and you found your stay "a perfect stay".

Thank you for mentioned of our facilities of a 5 star hotel and a great service team and our supreme location.

For the part that you felt we are a little dated here, I will certainly pass your value comment to The Management.

It is so priceless feeling to see that you consider your stay a great value, and we are also looking forward to welcome you back.

Yours sincerely,
Saminee T.
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Toronto, Canada
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed February 2, 2014

The location is great being connected to the BTS (sky train). It is also connected to a large mall that has almost everything including great food and a movie theater. The swimming pool and fitness center are top notch and quite large. The only drawback is that it is quite large and not quite as personal as a smaller boutique hotel. But this is a minor concern. We enjoyed our stay and recommend it.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saminee, Front Office Manager at Emporium Suites by Chatrium, responded to this review, March 5, 2014
Dear Madame,

Thank you for your concise review.

The part that you mentioned of our location will totally benefit to our prospects guests. Indeed we are connected to the skytrain station and Emporium Mall. Both can be reached within 5 minutes from our guest's front door!

Thank you for compliment specially to our swimming pool and fitness area, our General Manager has pay very high attention on these areas as he awares that it is an oasis to our guests. He want to make them a cozy space for our valued guests.

I am glad that you mentioned what you feel it is the drawback, let me bring the issue to all concern and let us look into the matter to make it better.

Please visit us again if you are travel to Bangkok.

Yours sincerely,
Saminee T.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Contributor
12 reviews 12 reviews
Reviews in 6 cities Reviews in 6 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed January 28, 2014

I stayed here for 4 nights with my partner and really enjoyed ourselves. The service was first class and gave us a really good first impression of Bangkok. Our room had a beautiful view (floor 37) and was spacious, clean, quiet, secure and simply perfect. The bed was incredibly comfortable and we slept like babies every single night.

The breakfast buffet was excellent, a good range of foods and a beautiful view of Bangkok, service in the Kitchen was again excellent.

We used the gym facilities and it basically catered for all our needs, a good selection of weights and cardio with water and towels on offer, even some Yoga classes on offer that my partner enjoyed.

My only gripe was with the slow elevators, it may seem like I'm nit picking but everyone I bumped into was mentioning it. One customer in the elevator laughed and suggested they were "the slowest elevators in Bangkok" which I had to agree with.

Location was fantastic right near the BTS station and not far from restaurants and shops, reception always answered the phone immediately and helped with all requests, concierge was fantastic too. He helped us organise a couple of tours and made it all so seamless.

Overall this is a classy establishment and if you can get a good deal online it's well worth the extra cost to stay here, really enjoyed our stay and if I return to Bangkok I will most definitely return here.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saminee, Front Office Manager at Emporium Suites by Chatrium, responded to this review, February 12, 2014
Dear Sir,

Thank you for such an informative review.

I am glad to get to know that you and your loved ones were totally enjoy your stay and find our facilities and services "first class".

Anyhow, in the name of The Management and staff of Emporium Suites by Chatrium, we apologize you found slower services of our elevators. I will certainly pass your comment to managers concerned and see if there is anything we could do.

Thank you once again for mentioned about us in a positive way, wish you will stay with us again once you in town.

Yours sincerely,
Saminee T.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Emporium Suites by Chatrium

Address: 622 Sukhumvit Soi 24 | Khlongton, Khlongtoei, Bangkok 10110, Thailand
Location: Thailand > Bangkok
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#218 Luxury Hotel in Bangkok
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Emporium Suites by Chatrium 4.5*
Number of rooms: 378
Official Description (provided by the hotel):
Emporium Suites by Chatrium presents elegant luxury living and unparalleled convenience downtown in one of Bangkok’s most prestigious areas. Situated above Emporium Shopping Complex, it offers everything from designer shopping to easy access to the business district. Each guestroom provides exceptionally spacious comfort, with floor-to-ceiling windows, separated cooking stations and the high quality furnishings. Dining at The Emporia combines delicious international cuisine with stunning city views, whilst cocktails can be sipped by poolside at the Pool Bar. Stay fit in our modern Fitness Center, with both male and femalesteam and sauna rooms before getting down to business in one of our five meeting rooms. ... more   less 
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Also Known As:
Emporium Suites By Chatrium Hotel Bangkok
Emporium Hotel Bangkok
Bangkok Emporium Hotel

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