Warm and friendly staff and willing to help. During our 4 days we have felt like home. Rooms are very spacious and well furnished. We love the pool with its rattan loungers,very comfortable to relax in. The lobby lounge could be bigger and has no real privacy if u wish to have quiet conversation. There is only one restaurant however giving the fact that the hotel is connected to a upscale shopping mall it would properly not make sense to have more outlets. But check out the view stunning. The german manager whom we met at the pool was very accommodating and knowledgeable about the place. Guess having a farang does make a difference still. Overall we had a fantastic stay.