Right; where to start with this one. The Admiral Suites (AS) is part of the same group, Compass, as the Adelphi Suites situated on Soi 8, a couple of miles or so down Sukhumvit Road, but a galaxy away in terms of quality (the website states it is 'situatued in the heart' of Sukhumvit Road, when it is in fact a few hundred yards further down Soi 22 from that thoroughfare). There the similarity ends; whilst the Adelphi is excellent in almost every respect (see my reviews to this effect) the AS is nothing of the kind. The AS also boasts a 3.5 star rating, although for the life of me I am at a loss to understand how it arrived at that, as I believe that it would struggle to make 3 stars at best. Here's why ...
When I checked in just over a week ago, I was busy unpacking my belongings and putting them away before my partner turned up after finishing work - we had both arranged some time off to spend a quality week together. I had also travelled to BKK at considerable personal expense to effect this. I opened a cupboard to find a towel there that had stains on it, and it was immediately clear that it has been there for some time, being crusty and with unidentifiable smears on it. I told the Reception who despatched a maid to remove the offending item; no apologies, nothing.
Further inspection of the room found no tea and coffee-making facilities, no shower cap as the hotel suggests it provided, no hair dryer, and nothing in the fridge except the complimentary bottled water. (Quote from AS website; 'Each suite comes FULLY equipped with the necessary amenities.') I had to ask twice for these items, but only the dryer and shower cap actually turned up. Again, no explanation or apology. The website also states that there are flat-screen TVs installed, which is simply not true as my room a 'superior Studio' - superior to what? - had what might best be described as a relatively obsolete box-type appliance.
Slight departure here as I'm getting browned off with negativities for a bit, so I'm going to try to be positive before re-acquainting myself with some of the more distasteful realities. The bed, as befits BKK hotel resting places, is fit for the many functions to which it will doubtless be subjected during its lifetime, be they gymnastic or otherwise. There's a nice cafe, the Parrot, next to the hotel which is pleasant enough - more on this, maybe, in another review. They also have a nice print of Turner's the 'Fighting Temeraire' in the lobby. Gosh.
Okay, here we go again: my partner was showering when the metal hose broke, so they sent a technician up to replace it (naturally, she was not in the shower at the time!). this he did, neglecting to tell us that the hose was so short so that if one wanted to shower, one would need to have the stature of a Hobbit to stand upright. Moreover, the shower is not walk-in, but a bathtub-style clamber-into with a flimsy and near-ineffectual shower curtain, and with a shower rose that, if inclined too acutely, sends the water literally cascading over the bottom end of the bathtub and all over the bathroom floor, presenting the bather with a flood of near biblical volume when disembarking naked and glistening from the tub. Pack your swimming gear, folks ..
As for the staff: well, they were not as attentive as the AS would have us believe, as they discharged their duties with variable efficiency, and can in no way be compared to the excellent Adelphi Suites people, for example. They could not change money into smaller denominations when I wanted to pay a taxi for example, do not offer a postcard- posting facility like every other BKK hotel I have stayed in, and the front desk Reception staff - the 'front line' and ambassadorial part of any hotel, seemed at times to be overly pre-occupied with personal exploration of the WWW on a second laptop, and which was clearly visible from the guest's side of the desk.
I also had to laugh at the website bit about the 'private balcony' and its 'unlimited fresh air from dawn to dusk', overlooking a coach parking lot! Ain't it amazing what the cunning use of the English language can do to present a 3rd rate institution (as I perceive it) as somewhere that offers 'immaculate luxury accommodations' and is a 'paradise getaway'. (Their words, not mine)?
Alright, I've had enough of this linany of problems and this hotel's literary jiggery-pokery. I need to get to work. I usually try to remain upbeat when doing reviews, but this one tests my powers of positivity to the utmost. Yes, I fully understand the economic logic of 'you get what you pay for', but this establishment does not remotely meet the claims it makes for itself, in my admittedly very subjective opinion. Needless to say I will not be staying there again. You decide by all means, it's your money after all.
- Official Description (provided by the hotel):
- Admiral Suites is an elegant serviced apartment complex located in city centre of Bangkok. Featuring 62 spacious rooms, with the combination of our traditional hospitality and necessary amenities to make your stay comfortable and memorable. ... more less
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- Also Known As:
- Admiral Suites Bangkok Hotel Bangkok
- Admiral Hotel Bangkok
- Bangkok Admiral Hotel