We stayed in the Shangri-la at the beginning of our honeymoon. It was a beautiful hotel. Excellent location for the sky train and boat trips. The breakfasts were great although expensive if not included in your package. Would definately stay here again.

My mom and I took a deluxe room with twin beds at the Shang last May and we had a grand time. We asked for a room with the Chao Praya River View and they gave us one, no questions asked. Upon check in, they gave us a voucher for complimentary drinks and another for a complimentary dinner at Next2.

Service was excellent especially in the restaurants (Next2 and Angelini, especially). The service is not personal as in The Oriental (which we visited and just over one lunch were instantly floored by how home-y and personal their service is) but the Shang is a large chain hotel so you can't really expect them to remember your name after you walk through the door. They were polite, well-mannered and able to call cabs for us right away.

Three minor problems:

1. Lots of flies hovering around the buffet.
2. A huge rip in of the bathrobes.
3. One of the household staff was a bit grumpy when we asked him to come back for the turn down bed service. We were dressing up when he knocked so we politely asked him to come back in five minutes and he kind of grumbled and made a face! We left the room, wondering if he was really going to come back to turn down the beds. When we got back to the hotel later that day, we found that he did. heehee!

no complaints really. we had a grand time!

Stayed at the Shangri La with my teenage daughter last August for 4 days. Had a fantastic free upgrade to apartment in Krungthep wing. Would have gone back this year but have been told shangri la wing pool and gardens will not be open due to renovations. Staff were wonderful, room fantastic, best location and really nice atmosphere. Rooms in Shangri la wing were not as nice. We also stayed at the Peninsula for 2 days and although it is lovely the Shangri la had a better atmosphere. Having said that due to the Shangri la being renovated my husband and I will stay at the Peninsula this September.

I stayed on the Shangri-La wing and took and executive suite. The room is spacious, though poorly laid out. There is a lot of wasted space due to the design. The staff was courteous and professional, but this is the norm in Thailand and to be expected in even the lowest tier hotel. I requested a non smoking room, but it was obvious that one of the previous occupants had been a cigar smoker. To be honest I felt like the hotel is worn out, in need of a renovation, and cruising on its past reputation. For the money you can do better.