Stayed in the Krungthep Wing mid-November for 3 nights. Reason for stay – Holiday.
I was really looking forward to staying in this hotel as I’d got myself hyped up into thinking that my wife and I were going to have a wonderful experience, possibly I was a little naïve.
I came away with the impression that this hotel really caters for international business as several well-known global companies were in residence. So I didn’t feel in was much of a tourist hotel.
The check in was handled in our room and was dealt with efficiently by a very charming and capable young lady called Samantha whom we saw most mornings for breakfast. (Intriguingly the Thai staff on their badges have their names anglicised. Probably just shot myself in the foot over that and perhaps they do have anglicised names!)
Shortly after check-in we were introduced to our butler who we had to call back within 20 minutes of meeting her as we discovered in the drawers a previous occupant’s clothes. Most amusing. After the Butler removed the clothing that was the last we ever saw of her. I did try calling for her on two occasions but gave up and soldiered on. Let’s face it, it was a nice idea but unless you’re used to have people at your beck and call it’s not really a hardship to do things for yourself.
The room was of a good size with all the standard amenities that you’d expect of a hotel this size. However, the bathroom was looking a little dated and may be in line for refurbishment, but hey you don’t live in the bathroom, so no big deal.
The view from the room overlooking the river was fantastic and it was bliss just to sit and watch the river traffic go by. Best bit was sunset.
Breakfast was ok and nothing to rave about. The order for your cooked breakfast was taken at the table and when cooked brought to you. One morning we ordered our breakfast, mine was brought out to me and by the time I’d finished, my wife’s hadn’t appeared. We did ask for it several times and it still never materialised. (She filled up on croissants)
Staying in the Krungthep wing entitles you to afternoon tea which was very pleasant and for the chocoholics it must be the closest thing to heaven. Later on there is a happy hour where it’s free drinks of all types and canapés. If you box clever you could fill up on the afternoon tea and the canapés and not need to fork out for dinner.
Moving onto dinner. We went to the Next 2 restaurant in the main part of the hotel where we had the buffet. This had pretty much all the cuisines from around the world on offer and was well cooked and presented. The sweets got my wife’s vote, couldn’t get her out of the place. It was a bit like one of those all you could eat establishments.
Rightly or wrongly I got the impression that the Krungthep Wing was once a separate establishment. The architecture of the Krungthep significantly differs from that of the main part of the hotel and as you walk along the internal route (I say this advisedly) between the main part and the Krungthep there is a multi-storey car park.
The pool in the main Shangri-La part is superior to the Krungthep’s. The Krungthep’s is more of a pool where you just swim lengths, whereas the Shangri-La proper is more of a leisure pool. Though, unless you are staying in the Krungthep you can’t access its pool.
The gym is currently being refurbished and this is well advertised, so not an issue. The makeshift gym was acceptable.
Now, earlier on in this missive you have got the impression I may be a bit uncouth. Well, during happy hour I asked for a beer and was surprised to have been presented with a bottle of beer sans glass. Now, I don’t mind drinking from a bottle, but, I’d never expected that in a 5 star establishment. Just didn’t see that one coming!
Adding up all the experiences I was glad I stayed at this hotel as it was a different experience from where we always stay (Marriott as was now the Anantara)
Would I stay here again? No. I was disappointed by the cumulative negative experiences which in themselves were nothing. This hotel didn’t live up to my expectations as I felt it really isn’t for tourists. I didn’t feel comfortable. This is a little unfair on the staff who were unfailing helpful (Butler excepted). I just believe I can get a better experience elsewhere.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.