We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“October stay” 4 of 5 stars
Review of Shangri-La Hotel,Bangkok

Save Saved
You added Shangri-La Hotel,Bangkok to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 14 more sites!
Shangri-La Hotel,Bangkok
5.0 of 5 Hotel   |   89 Soi Wat Suan Plu, New Road | Bangrak, Bangkok 10500, Thailand   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Rate
Free room upgrade
Ranked #11 of 750 hotels in Bangkok
Adelaide, Australia
Top Contributor
56 reviews 56 reviews
14 hotel reviews
Reviews in 18 cities Reviews in 18 cities
53 helpful votes 53 helpful votes
“October stay”
4 of 5 stars Reviewed November 12, 2012

Arrival –
We caught a taxi from Banyan Tree (we change hotels for a different view). The taxi took us to the Shangri la hotel instead of the Krungthep Wing. Not knowing this we tried to check in and were told we were in the wrong building, the front desk arranged for the hotel Tuk Tuk to take us to the Krungthep Wing. Check in was quick, Frank the Operations manager introduced himself and offered his help during our stay.

Room –
We were taken up to our room, we had booked a Deluxe Balcony suite, one of the main features of this room is that it comes with a personal butler. The butler came to introduce herself and this was the last we saw of her. This room had a Huge king size bed, a small sitting area and a balcony with great views of Chao Phraya river.
I had requested a high floor and we were given the 16th floor (top floor). As this was a special occasion trip, we were given a really nice box of chocolate (a block of choc and a large chocolate heart). Very yummy!!
The room offers free soft drink (and water) in the mini bar, you can call to get this refilled all day. which was a nice touch!

Service –
The service was very different to the Banyan Tree. We felt more like a number than a guest. It was nice to have a butler but we never used the service. It wasn’t horrible service but felt they were too busy to stop and say Hello.
I did have severe back pain while in Thailand and had a look through the guest compendium, in the housekeeping section it offers a hot water bottle (press 0) when I called, no one could understand what I was asking for, I got put through to the nurse who said over and over they could only offer a cold pack, after speaking to 3 different people I gave up.

Club room –
The Club lounge was really nice. The view of the grounds and river were lovely. The selection of brekky and evening canapés was really good! Except one evening they served chocolate mousse, it had lumpy bits of jelly/gelatine(??), I thought this might have been one cup so I tried another and so did my husband and it looked as if all of them had this lump of jelly at the bottom, it wasn’t very nice..

Pool –
We didn’t use the pool but they did have 2 pools one for the Krungthep Wing and another for the Shangri La hotel. Personally I prefer the Shangri la pool. It is much big and better.

Food –
The club lounge Brekky & evening canapés were really nice, they had a good spread set up. We did have a bit of a bad experience after having dinner at Salathip -. I bugged my husband to try the Salathip as i thought from the moment i booked at the Shangri-La it looked amazing. He wasn’t feeling very well but said okay we can try it. We decided to see if we could walk in without a booking, this wasn’t a problem and we got a table right away, it’s such a beautiful restaurant. We were given the menu and told about the set menu as my husband wasn’t feeling very well we ordered from the Al a Carte menu. Once we made our order we felt as if we weren’t good enough to be dining there because we didn’t order the set menu. It seemed to get worse from there. we asked for the bill and the (female) waitress said "oh what you are finished, no desert" huffed and walked away. We didn’t feel very welcome there.

Spa –
We did not try the spa as we found it very very expensive even by Australian Standards (which I have since been told they are looking to review this)

Location –
The location seems to be ideal. It is just around the corner from the BTS (Bangkok Sky Train) and right on the river. It seems to be pretty easy to get around. There is a Robinson just around the corner as well.

Staff worth special mention –
Joey in the Club lounge, he was very friendly and chatty.
The Security man who salutes you each time you go past.

General Summary –
They offer to have 2 items for pressed per stay (Previous hotel offered 4 items per day), feel that this is a poor.
A few things that we didn’t like –
There is no ventilation in bathroom which can be a bit awkward if you’re sharing a room.
The room offers a map for $250 baht but there is nothing to say that you can get a free map at the concierge.
There is no pillow menu (that we could find)
The pressure in the shower is awful!
Overall there were a few hiccups but it was a good stay.

Room Tip: Club room is always the better option as you get the better benefits. The Krungthep Wing. seems a...
See more room tips
  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

3,757 people have reviewed this hotel

Traveler rating
    2,849
    656
    157
    63
    32
See reviews for
674
1818
187
444
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (886)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Kent UK
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 12, 2012

This is a hotel that says it is five star and it actually is!

We checked in last week and where offered an upgrade from our river view room to a river view room in the Kungthrep wing. In effect this is like another hotel joined to the Main hotel..however the rooms are just as nice ( electric curtains, etc)...and also have a balcony which the main hotel does not. You have your own concierge etc reception staff etc.
the added benefit of taking that wing is:
You get free breakfast.not a rubbish buffet but hot food to order and also a comprehensive buffet.in a smart dining room overlooking the garden
You have butler who will arrange stuff and also bring you a free cocktail between 5.30 and 7.30along with canapés
All Soft drinks are free around the Kungthrep pool and from your minibar
Free wi fi and use of internet free if you have no computer
Between 5.30and 7.30 all alcoholic drinks are free in the lounge with a selections of All you can eat canapés........and every afternoon a full afternoon tea with food is served free in the lounge.

You can of course still use the facilities of the main wing pool .bars etc..
Service is faultless.we would stay here without the Kungthrep upgrade ...but is is a good deal

Room Tip: Accept a room in the Kungthrep wing with all the benefits and accept a bit of a walk if you have any...
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sydney australia
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed November 12, 2012

Shangri La Bangkok is as close to the perfect hotel as you are likely to find. You would need to be terminally grumpy to find fault here. We stayed for five days in the Krungthep wing of the hotel in October 2012. This wing has its own entrance lobby, swimming pool, restaurant and staff. Krungthep wing guests have the run of the entire Shangri La but enjoy complimentary high tea every afternoon and cocktails from 5.30 to 7.30. The staff are friendly and efficient and seem to be able to anticipate a guest's every whim. The staff in the rest of the Shangri La are equally charming and professional. This is a great hotel.

Room Tip: The Krungthep Wing of the Shangri La is a stand alone hotel in the grounds of the Shangri La. Includ...
See more room tips
  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 11, 2012

Checked in for a long weekend in Bangkok and a city visit.

Booked a club lounge room to enjoy the facilities of the club and the evening happy hour.

First class service from check in till check out. The staff throughout is excellent, from the lounge, to the housekeeping as well as in the gym.

The rooms are fairly spaceous and offers good views of the river, with beds of superior quality.

The hotel location is smack in the middle of downtown, so some traffic should be expected to/ from the airport, however, and hour should do.

Relatively easy to get around from the hotel, either by taxi or river boat.

My compliments go out to the staff and management of the Shangri- La Bangkok for making my stay an excellent experience.

Would not hesitate to come and visit again!

Room Tip: Make sure to get a room with river view.
See more room tips
  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 9, 2012 via mobile

Fantastic position on chao praya river. Staff cannot do enough for you, food exeptional, especially breakfast. Horizon club worth checking out for afternoon tea and evening cocktails. We check into this hotel every year around christmas time for four or five days and have never been disappointed.

  • Stayed December 2011
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria, BC
Senior Contributor
38 reviews 38 reviews
13 hotel reviews
Reviews in 20 cities Reviews in 20 cities
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed November 8, 2012

My husband and I stayed at the Shangri-La from Oct 30 to Nov 3. We have stayed at the Shangri-La in Cairns and enjoyed it, so we thought it would be a good choice for our first trip to Bangkok. We are so happy we picked it!

Location: The hotel is located right beside the Chao Praya river which is perfect as most of our tourist trips took placed by boat. They also have a convenient and free shuttle to take you back and forth to the Asiatique open air night market and also River City. it is also right beside the sky train which made trips into the city to MBK or Siam Paragon a breeze. Excellent location for those that need to get around in the city.

We had a wonderful room on the 17th floor with a balcony overlooking the river. You MUST get a balcony over the river. We enjoyed our mornings and evenings watching all of the boats.

Restaurants: We loved the main restaurant on the ground floor. If you are able, do try the buffet for dinner at least once. It has a very diverse range of flavours ranging from western to Thai, Indian, Sushi and much more. They also do a wonderful Pad Thai a la carte. 

We also enjoyed a meal at the Salathip. Although the "show" wasn't very entertaining (the dancers came around once for 5 minutes), the food was quite tasty and authentic. Our hostess recommended some dishes that we would have never found back home and we were quite happy with the selection.

Staff: The staff were charming and attentive. The concierge was very helpful in assisting us with planning tours and mapping out directions. We made a few requests from our room and the staff were able to assist us right away. (we went to a different hotel after the Shangri-la and we really missed the way we had been treated at the Shangri-La.)

Pool: The pool was just the right size for a refreshing dip. The waiters and staff attending to the pool area laid out our towels and checked up regularly to make sure that we had everything we needed.

Extras: in our room everyday there was a selection of different fruits fromThailand. I loved loved loved this. I enjoyed sampling new and sometimes very strange looking fruit that I may not have ordered otherwise.

Chocolate bar: My only complaint (and it would be a small one) was the chocolate bar. The selection was nice; but we had one service problem. I had ordered a cappuccino to take away. Unfortunately the lids did not fit the cup; but they forgot to tell me that. They placed the lid on, so when I went to sip it, it went all over my shirt. The response was to just bring me a cloth and tell me the lid didn't fit. I wasn't happy; but this was only one small blip on our stay.

I would definitely recommend this hotel. I will absolutely stay there again if I have an opportunity to get back to Bangkok. We are only sorry that we couldn't try their other location in Chiang-Mai ( the prices were a little higher there with the short notice of our trip).

Room Tip: Balcony room overlooking the river is a must. As high a floor as you can get.
See more room tips

Room Tip: You must book a room with a balcony overlooking the river. The higher floors will provide you with t...
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester England
Top Contributor
78 reviews 78 reviews
33 hotel reviews
Reviews in 39 cities Reviews in 39 cities
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed November 8, 2012

Stayed for 3 nights and decided to upgrade to club rooms.
The quality of service is absolutely superb and the team that look after the club lounge are fantastic.
The cocktail and canapes hours made the upgrade well worth the additional cost.
All of the staff within the hotel are very pleasant with excellent english and I definately didn't feel like their friendliness was forced!
The hotel is on the river but is very accessible to all the malls and markets via the BTS which can be accessed from the rear of the hotel. it is totally safe and even at midnight doesn't feel at all threatening (unlike the London tube at this hour!!)
Chilling out be the pool is very relaxing and the iced water, chilled face towels, and little sample nibbles from the restaurants makes for a very pleasant time.
I can highly recommend this hotel

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Been to Shangri-La Hotel,Bangkok? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Shangri-La Hotel,Bangkok

Address: 89 Soi Wat Suan Plu, New Road | Bangrak, Bangkok 10500, Thailand
Location: Thailand > Bangkok
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Bangkok
#5 Romantic Hotel in Bangkok
#7 Family Hotel in Bangkok
#9 Luxury Hotel in Bangkok
#19 Business Hotel in Bangkok
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La Hotel,Bangkok 5*
Official Description (provided by the hotel):
The Shangri-La Hotel, Bangkok, is a 5-star luxury hotel in Silom district, Bangkok. The design and appointments express the welcoming warmth and richness of Thai culture throughout the hotel, from traditional teak dining pavilions to the most up-to-date room features.The hotel has a total of 802 rooms including 72 suites in two wings, Shangri-La and Krungthep, and is adjacent to the Saphan Taksin station of the Skytrain, Bangkok's elevated metro system.The hotel also offers fully-serviced apartments for guests wishing a longer stay. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Agoda, Hotels.com, Expedia, Travelocity, Orbitz, Booking.com, AsiaRooms, Tingo, Cheap Tickets, TripOnline SA, BookingOdigeoWL, Despegar.com, Priceline, HotelsClick, Otel and Venere so you can book your Shangri-La Hotel,Bangkok reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Shangri-La Hotel, Bangkok Hotel Bangkok
Shangri La Bangkok

Owners: What's your side of the story?

If you own or manage Shangri-La Hotel,Bangkok, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.