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“Pathetic and sad way of dealing with guests” 2 of 5 stars
Review of Princeton Bangkok

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Princeton Bangkok
3.0 of 5 Hotel   |   No 59 Mitmaitri Road, Din Daeng District, Bangkok 10400, Thailand (Formerly Princeton Park Suites) (Din)   |  
Hotel amenities
Ranked #506 of 766 Hotels in Bangkok
Chennai
Contributor
20 reviews 20 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
“Pathetic and sad way of dealing with guests”
2 of 5 stars Reviewed May 21, 2009

I was at Bangkok with my wife for a holiday . Arrangements were through the travel agents Welcome travels. On the day of departure, the agent told us that we would be picked up by 6 pm for the flight . No instructions were given either by the hotel staff or the guide about the check out timings. We returned in the evening only to find ourselves locked out . My wife was trying desperately to open to door with the card with out success. I tried also and had no way of finding out what went wrong. We were also getting late for the flight. On contacting the desk they asked me to meet them and said that the room is locked due to not checking out . At the desk they were rude and uncivil and had obviously never been taught as to how to deal with guests. Despite having a deposit of 50 Canadian dollars, the lady incharge said that they will not let us go unless the bills are cleared. They did not even contact the Senior staff and said they have already left and can not be/will not be contacted (in this day of mobile connections)

The fault is both of the Hotel and welcome tour who did not bother to include the aspect of check out any where in the vouchers given to us. Due to time running out to catch the flight I had no choice but to pay for half a day and then leave. An otherwise pleasant trip to Thailand was spoiled due to the impolite and rude staff who even threatened me and said that they would not allow me to go unless I paid for the time beyond noon. If only they had clarified this on arrival one could have planned out the departure .Most hotels else where do allow a late check out dependinng on the availability and mutual understanding. No such efforts were made by the hotel. They did not even bother to inform us about the rules agreed between them and the travel agents. The travel agents were also at fault for not tying up loose ends to avoid inconvenience to the elderly travellers.

if I had my way I would blacklist the hotel.

  • Stayed May 2009, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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52 reviews from our community

Traveler rating
    6
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    15
    8
    6
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8
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8
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    2.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Thai first
  • Any
English first
Makati, Philippines
Top Contributor
60 reviews 60 reviews
39 hotel reviews
Reviews in 44 cities Reviews in 44 cities
71 helpful votes 71 helpful votes
3 of 5 stars Reviewed March 21, 2009

We first thought that this hotel is near Chatuchak Weekend Market, but we were wrong. This hotel is not within walking distance to any shopping mall, tourist attraction or historical place.

The room where we stayed was just average. Yes, they did make it everyday, but ants managed to get to our food stuff. There were ants crawling on the nightstand such that when I wake up I find an ant or two on my eyeglasses. The shower area smelled of the chemical they use in beauty parlors (2-mercaptoethanol). It's rather unpleasant.

What I liked best was the staff. As with any Thai, they were very courteous, helpful, accommodating, and quite proficient in English.

  • Stayed March 2009, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Melbourne, Australia
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 of 5 stars Reviewed March 2, 2009

This is a nice business-style hotel, and is great value. We booked through wotif for only 1200 baht (US$33) per night. The rooms are quite large, with nice clean bathroom (although it was lacking a bathtub). There is a very nice outdoor swimming pool available, perfect for the Bangkok heat. Breakfast is included, though it's not the best.

However, the hotel is in the middle of nowhere. Do not try to walk anywhere! We tried to walk home one night from the nearest skytrain station, it took forever and felt unsafe. Don't make that mistake. Be ready to take taxis or tuk tuk to/from the hotel, they may have difficulty finding it so take a card from the hotel to show the driver. There is also a shuttlevan available at set times during the day, to take you to the nearest skytrain station etc. Make use of this if you can.

Overall it was a great hotel, especially for the price. The only problem was the location.

  • Stayed February 2009, traveled as a couple
    • 5 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Alford
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 23, 2008

My friend and I stayed here one night in early May 2008, and wish we could have stayed longer. The rooms are beautiful, and the people who own the place are super sweet and helpful. Will definitely look at staying here again the future!

Stayed May 2008
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zurich, Switzerland
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed April 15, 2008

Great:
This hotel brings you great value for money. Very nice rooms, very nice service, pool with very nice view over downtown.
But:
It's in the middle of nowhere. Without a taxi you are lost and taxi drivers need the piece of paper given to you by the reception desk with an explanation how to find this hotel.
At the travel desk there is an odd guy that wants to sell you everything from elephant tours to suits.
Summary:
Maybe a good choice if you want to have a nice hotel and just going one day downtown.

  • Stayed April 2008
    • 5 of 5 stars Value
    • 1 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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Hobart, Australia
Top Contributor
64 reviews 64 reviews
20 hotel reviews
Reviews in 31 cities Reviews in 31 cities
86 helpful votes 86 helpful votes
2 of 5 stars Reviewed November 13, 2007

We booked this hotel on a last minute internet deal for about US$50 per night and stayed here 2 nights. We didn't have a chance to do any research, if we'd read the reviews on Tripadvisor we probably wouldn't have stayed here. But, stay here we did...
It's not in central Bangkok, but in an outer suburb - Din Daeng. We'd already seent he main sights of Bangkok anyway, and just wanted a base from which we could do a day trip to Ayutthaya, so the distance from attractions didn't really worry us. The major problem that we had with this place was getting to it! Our minibus back from Kanchanaburi dropped us off near Khao San Rd at about 4.30pm, and we had real trouble finding a taxi to take us there. No-one had heard of it, and even when we went into a local business and got the staff to write the address in Thai for us, taxi drivers didn't want to take us there, saying it was "too far" and "rush hour," or quoting us exorbitant prices and refusing to use the meter. After much negotiating on street corners, eventually all 6 of us, with all our luggage, piled into two tuk-tuks, who still charged us over the odds but at least they got us there! There isn't much else in the way of shops or restaurants in the immediate area either, other than the Family Mart convenience store right outside. Check-in was straightforward and they served us a face-puckeringly sweet drink on arrival.
The rooms themselves were pretty standard business hotel fare: comfy beds, clean bathrooms, a reproduction print, a couple of lamps and an overpriced minibar. Each room had a little balcony where you could stand and enjoy the view while gently roasting in the blast of hot air from the air-con unit. We didn't have any issues with bugs or poor hygene, however, that's not to say there weren't a few quirks in other respects!
For example, when we first got out of the lifts on our floor, there were no lights on in the hotel corridor and it was quite dark. The second day, my friend's key stopped working to turn the power on to her room, and despite a several calls and visits to reception, it took a couple of hours to get sorted out.
The swimming pool was nice and refreshing, and none of the other guests used it at all during the course of our stay so we had it all to ourselves. Literally all to ourselves, as there were no staff in the pool area, and we couldn't get any towels, snacks or drinks, despite numerous attempts. This suited us OK, we eventually bought our own snacks and drinks from the Family Mart, sat them in some ice out of the mini bar and used the towels from our rooms. We couldn't figure out how to turn on the spa jets, but we did have fun speculating about whether the holes in the glass window of the adjacent conference room really WERE bullet holes. They certainly looked like bullet holes, but fired from the inside...
We ate at the restaurant the first night. Considering there's nothing else around and we were basically a captive audience, it could have been worse. There was a wide selection of Western, Thai and Chinese dishes, and the large serves really were quite large. The prices were OK, the service well intentioned but inept. We were entertained by Asia's answer to Billy Joel, who had a synthesizer and a large repetoire of elevator music. We couldn't figure out whether his companion was a professional singer or just another guest who'd jumped up on stage for a bit of karaoke.
Breakfast was also OK, despite the baffling array of unidentifiable morsels on the buffet. If you have a bit of a forage there's bound to be something there you're prepared to eat, even if it's just toast and an omlette.
We had the strong impression this hotel caters mainly for Asian package tourists and conferences; they certainly seemed to make up the majority of other guests and facilities were geared towards them. It's worth mentioning that there was a conference for disabled athletes (IBAD) on while we were there, so obviously it's pretty wheelchair friendly (though there were steps up to the pool deck). The reception staff spoke reasonable English, but a complicated conversation (eg. when you're checking out, and you accidentally hand them your friend's room key instead of your room key, and then have to ask for it back 5 minutes later because their bags are still in the room and they can't get back in there) could have them stumped.
The Princeton Park Suites seems like a cheap hotel trying to pretend it's an expensive hotel, but not getting it quite right. If you are particular about your accommodation and like everything to be predictable and functional, I wouldn't stay here. I mean, it might be fine, but I wouldn't like to guarantee it.
On the other hand, if you're in Bangkok (or Din Daeng, for that matter), you're on a bit of a budget, but you still want a place with a pool, air-con, and an overpriced beauty salon/massage parlour attached... well, you could probably do worse. But then again, you could probably do better.

  • Liked — It was cheap for Bangkok
  • Disliked — It wasn't actually in Bangkok...
  • Stayed October 2007, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Princeton Bangkok

Address: No 59 Mitmaitri Road, Din Daeng District, Bangkok 10400, Thailand (Formerly Princeton Park Suites)
Location: Thailand > Bangkok > Din
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #506 of 766 Hotels in Bangkok
Price Range (Based on Average Rates): $
Hotel Class:3 star — Princeton Bangkok 3*
Number of rooms: 270
Reservation Options:
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Also Known As:
Princeton Park Hotel Bangkok

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