I was at Bangkok with my wife for a holiday . Arrangements were through the travel agents Welcome travels. On the day of departure, the agent told us that we would be picked up by 6 pm for the flight . No instructions were given either by the hotel staff or the guide about the check out timings. We returned in the evening only to find ourselves locked out . My wife was trying desperately to open to door with the card with out success. I tried also and had no way of finding out what went wrong. We were also getting late for the flight. On contacting the desk they asked me to meet them and said that the room is locked due to not checking out . At the desk they were rude and uncivil and had obviously never been taught as to how to deal with guests. Despite having a deposit of 50 Canadian dollars, the lady incharge said that they will not let us go unless the bills are cleared. They did not even contact the Senior staff and said they have already left and can not be/will not be contacted (in this day of mobile connections)
The fault is both of the Hotel and welcome tour who did not bother to include the aspect of check out any where in the vouchers given to us. Due to time running out to catch the flight I had no choice but to pay for half a day and then leave. An otherwise pleasant trip to Thailand was spoiled due to the impolite and rude staff who even threatened me and said that they would not allow me to go unless I paid for the time beyond noon. If only they had clarified this on arrival one could have planned out the departure .Most hotels else where do allow a late check out dependinng on the availability and mutual understanding. No such efforts were made by the hotel. They did not even bother to inform us about the rules agreed between them and the travel agents. The travel agents were also at fault for not tying up loose ends to avoid inconvenience to the elderly travellers.
if I had my way I would blacklist the hotel.
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- Also Known As:
- Princeton Park Hotel Bangkok