This was the first hotel I ever stayed at in Thailand over 10 years ago. I stayed there a second time about 5 years ago, and it was OK. I just revisited it the third time on a temporary stop in Bangkok. Sadly, it has taken a major nosedive from a decent 3-star hotel to a near 1-star or less. In addition to broken, run-down facilities, both staff and management have that "I-just-don't-care" demeanour.
I arrived at about 11pm, very tired from a 12-hour car journey from South Thailand, and loaded down with a back pack and several large suitcases. At check in, I inquired about the breakfast time, and the clerk countered with "I have to check an email and I will call your room in 10 minutes." Presumably, he wanted to check the conditions of my 3rd part reservation through Agoda. Later, I noticed that the call never came.
Secondly, the bell boy took us to a room on the 11th floor, and fiddled with the key and door lock for a full five minutes before he realized he was on the wrong floor. So I carried all my bags back to the elevator and down to the correct floor (5th), where the key amazingly worked. However, upon entering the room, I immediately realized this was NOT the room I booked and paid for. I had reserved a "superior deluxe" room with a large king sized bed and with decent space. This room was a cramped large closet with two very small single beds. When I called the front desk, there was no apology; just a terse command to "come down to lobby; we give you new key to new room," which turned out to be the room I had seen on the website and booked. I don't know if they had done a clever switch to cut corners or if it was a genuine mistake. I suspect the former reason, based upon my subsequent findings, described below. So, I moved all my bags a third time, and was dead-tired now. Time elapsed from check-in: nearly 40 minutes, until I could get settled in my room.
My first impression of hallways on both floors was "dingy" and "stained." The carpets looked like they needed replacing at least 5 years previous. In the room, all channels of the TV were obscured with "snow" on the screen and static on the sound, making it near-impossible to view. Although in-room wi-fi was advertised, it was broken (confirmed by a call to the front desk). My driver had some car trouble, and we had to research on the internet as to a place to service it the next day. No way that was going to happen, now.
The next morning, I had decided to spend an hour in the pool and fitness area before moving on. Three out of four fitness machines were broken and unusable. The pool had plastic and other nondescript garbage flowing around in it, which erased my confidence about the overall cleanliness of the water. I abandoned that idea, and came back to my room to write this review, but alas, I forgot: no wi-fi.
This place is poor value for the 1,600B (US $50) price paid, especially for this increasingly seedy area of Bangkok. You can find MUCH better accommodations, closer to main shopping areas, for much less cost. Even a couple of apologies would have gone a long way to allay my concerns about this place, but as noted earlier, the staff just doesn't seem to care. Conversely, they appeared to be annoyed by any customer complaints which require them to remedy a problem.
Judging by the in-lobby signs and clientele I observed, the hotel now makes its money with tour groups and small conferences, where poor standards can slide by a lot longer, than with the general traveling public. Even the tour agencies and conference organizers will soon realize the bitter truth that this place is even below most normal standards, unless they also operate on a shoestring budget.
Thus, I will retire "Sena Place" from my address book. No more visits here.
With the problems enumerated, there are no good rooms in this dive.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.