Avoid this hotel is my best advice. It has a nice and clean lobby but this is the only spot that is clean in the Hotel. Dont let this show room trick you. When we arrived at 11 am our room was ready and we checked in. The room on 10:th floor smell like an old football locker room, had old carpet covering whole floor, wallpaper full of spots, the view was. We wen down to the lobby asking if this was a misstake and if all the rooms were like this. We eventualy 6 hours later at 5 pm got a new room at 14:th floor in the "newer" wing but it looked and smell the same as the old one, only with better view, over the pool area. Our luggage did not arrived untill one hour and us calling four times to the lobby. After a shower still waiting I went down to the lobby just wearing a towel around my hips and asked for the luggage and they then went 15 meter into the storage room for the cases and delivered to the room. This was a 3 minutes woork but for them i was 1 hour, 4 calls and 1 half naked man in the lobby to get them to the room. This hotel stinks litterly speaking, lacks of allmost all servicemind and dont care if you complain. The beds are not mutch softer than the carpet on the floor. They are stone hard, prepare to a sleepless night.The staf just smile, relax and reward you with more slow motion if you complain. The restaurants in the Hotel is serious over priced, dont go there, please. On the front desk in the lobby this Hotel has a tripadvisor winning price 2012, but that must be a joke or a fake I guess? The location is also bad if you want to be close to city center or main attractions but it is close to skytrain station and shoping center.
Dont choose any room.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 8, 2013
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Thank you for reviewing our property.
We are very sorry about the inconvenience with the luggage delivery, clearly a miscommunication has occurred and we sincerely apologise for that. This is definitely not representative of our usual standards and we take your complaint very serious; we shall investigate the matter thoroughly.
We have been awarded the TripAdvisor Certificate of Excellence for many years in a row now and pride ourselves on that and don’t feel the quality reviews we regularly receive and customer loyalty we inspire a joke.
Should your return to Bangkok we would be pleased to welcome you back and deliver the five-star service we are renowned for and you unfortunately found lacking on this visit.
Corporate Communications Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.