I was at hotel for 2 nights and the day I was supposed to check out at 12 Noon, when I came back from breakfast around 9:30 AM I found all my luggage missing from the room. Two cleaning ladies were cleaning and they said they have no clue about my luggage. Mind you, the luggage was not even packed - the zip of my big bag and camera bag was open, there were small things like clothes, mobile charger etc are were lying on the table.
I called up the front desk, they also said they have no clue. The housekeeping incharge was outside and he said - Sorry Madam, not my department. When I asked for the manager of the hotel I was told he is very busy. Felt totally helpless and called up the front desk and told them that if no senior person comes and brings my stuff back - I will have no option but to walk to the nearest police station and that is when they got into action.
Bell boy had kept my loose stuff between two bags and dragged it out. The manager said sorry and said he would give me a complimentary late check out for two hours - but when I returned I was locked out of the room and had to ask them to open the room for me.
While taking out my luggage can be a mistake ( though by hospitality industry standards, it is not a small mistake) but the reaction of the staff was pathetic and unacceptable. I was disappointed to say the least.
- Official Description (provided by the hotel):
- Revel in the playful blend of local culture and surreal design within Dream Bangkok -- hotel entrepreneur Vikram Chatwal's latest addition to his mind-bending "Hautel Couture" destinations. Sleek and sheathed in glass, this five-star central Bangkok hotel lies in the heart of Sukhumvit -- the Thai capital's stylish epicentre for fashion, entertainment, and nightlife. Indulge your passion for the exotic ... where traditional wai greetings and artful chedi bells welcome you into a hypnotically decked-out lobby best described as ancient Siam meets modern decadence.Bringing a splash of fantasy to the world of Bangkok hotel accommodation, Dream embraces the elegant yet edgy mood of Thailand in an avant-garde downtown setting. Dream Bangkok is nestled in the heart of Sukhumvit Road, a five-minute stroll from the subway and Skytrain and only blocks from the city’s most prestigious business and government offices. For your convenience, our hotel is also just 27 miles from Bangkok International Suvarnabhumi Airport. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Travelocity, Booking.com, Cheap Tickets, Expedia, Orbitz, Hotels.com, Priceline, Splendia, Agoda and Asiatravel.com Holdings so you can book your Dream Bangkok reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Dream Bangkok Hotel Bangkok
- Dream Hotel Bangkok
- Bangkok Dream Hotel