Checked into a terrible non smoking room that smelt of smoke and bad men's perfume! Holes in the bedspread. But the worst was when we came back to our hotel exhausted at 4pm wanting to shower an head out quickly. We discovered there was no hot water so we rang reception (who couldn't understand us or speak English) who promised us that there would be hot water in half an hour, three hours later, no shower no hot water and we were two very tired, dirty and frustrated guests! We went down to the lobby and the assistant manager - a young Thai man was the RUDEST person I have ever met or spoken to in my life! My experience with him was shocking! He talked over me, threw attitude back at me and raised his voice at me! It was shocking to see a manager behave like that with his guests! I felt absolutely degraded. No refund was provided and the hot water solution wasn't fixed! We had cold water showers for the rest of the trip as it was too expensive to check out and check in at another hotel. I was terribly traumatized an would never ever stay at this hotel even if my life depended on it! Please don't stay here - the staff are SO rude it will leave you with a bad taste and experience! There are heaps of other better hotels in Sukhumvit for the same or slightly higher price! Don't compromise on your peace of mind!
- Also Known As:
- Hotel Windsor
- Official Description (provided by the hotel):
- Windsor Suites Hotel invites you to explore the heart of Bangkok's vibrant CBD, shopping districts and rich Thai culture. Located on Sukhumvit Soi 20, 100 meters to Asoke BTS Sky-train Station & Sukhumvit MRT Subway station, the hotel features a total of 582 hotel rooms & suites, 23 meeting rooms, several Food & Beverage outlets from international to Chinese & Japanese cuisines, an outdoor swimming pool, a fitness centre and a full service Neva Spa. ... more less
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