I am a seasoned traveler who travels frequently and I usually stay at the at the Novotel or Marriott Executive suites. I decided to check out the Grand president due to the reviews on this site. My booking was for an Opal studio in Tower 3 at about (US) $76 a night. I was shocked at the room at tower 3 due to the poor quality, the small size, old furnishing and therefore requested to cancel my stay. The day shift office manager upgraded my room to the executive suites which was acceptable but not a 4 star room like advertised. The furniture was still old, the sofa had stains and their was no body lotion or room slippers which you expect in most 4 star hotels. I was still wishing to do an early check out or pay a penalty and move to the Marriott Executive suites. The hotel management insisted that I need to contact the booking agency and work out the early check out through them. A lesson learned from this episode was to be selective in which agency you choose to do your bookings. I used a non U.S booking agency known as Agoda and they were the least helpful in answering my request. On the 8th day of my stay, I received an email from Agoda stating that the hotel would not refund me, if I decided to do an early check out. My preferred agency is Orbitz and they have always been willing to charge a penalty and refund the customer if the hotel does not meet the standards or your travel plans change.
On the positive side the hotel did have great room service and friendly staff at the reception. My stay became unpleasant when the night security hassled me because I was entering the hotel with my girl friend. He was joined by the night shift office manager requesting the girls ID and embarrassing me in the lobby front of other guest. This night shirft office manager was unfriendly, speaks no English and tried to charge me a guest charge for inviting my girl friend to a room that was paid for 2 people. Based on this incident, I would never stay at this hotel and would not recommend this place for the lack of professionalism and poor standards. Another lesson learned "you get what you pay for" and I can never imagine this low end behavior at any of the 4 or 5 star hotels I have stayed in the past.

our family stayed for 5 days and 10 days at GP this march. overall 5 star family style (not 5 star oriental) hotel with good rooms, new appliances (the combo washing machine/dryer was different!). we stayed in tower 2 royal suite. the location and the staff attitude are the two best things about this hotel. pool is repaired and just great. GP now has its own "green taxis" so you can avoid the touts out in front. took us wherever, no backtalk, on the meter. the previous two posts just about sum it up. everything was smooth and pleasant. nearby restaurants including limoncello, rosnbieng, and tapas were very good.

This was my 3rd stay and unlike other BKK hotels, there was consistent quality for all 3 stays. The location is great particularly since you are right near the transit system (both metro and train) and you can get anywhere fast. I always book a large suite(bedroom, kitchen area and living room) and usually one that has the washing machine and dryer because I can do my laundry in the evening. Compared to most hotels, the rooms are gigantic and nicely furnished. Room service food was good and service was fast. Housekeeping was excellent. Front desk service can't be beat and the staff are professional. Security is also good. It is obvious that this place is well managed and someone invested in staff training. A couple negative comments; My bathroom needed some plumbing work as the shower faucet was broken, there were burnt out light bulbs in the room, and for some odd reason I had no hot water in my bathroom for my stay. I'm not complaining as the positive aspects of the place outweighed some of the glitches. I do want to stress that this is the only time it occurred to me in my 3 stays. I mention it in case someone is super picky and I'm sure if I had complained, management would have done something fast, so I don't blame the place. I've made requests at other times and they have bent over backwards to help me. This is why I didn't care about the glitches. BTW, breakfast time is very busy, so get there early or else there is no room for you. (Indicates how popular the restaurant is I guess.) Overall, this is a great spot to stay and you will not be disappointed. It's the perfect place for everyone. Even party animals won't be disappointed because you are a 15 minute walk from the main clubs. Older folks will like the efficiency and quiet. Families will like it for the facilities and the pool(s). As a sidenote, if the place ever gets too busy, the site is managed by Compass Properties and they have other locations which are similar in quality. You can check out everything on the Grand president website which is very well done and makes booking easy. As well, the pictures and floor plans are accurate.

We stayed here for 11 days in two separate stays at the beginning and end of our trip. both times we were in suites. The first time was in tower 1 and the second time in tower 2....the tower 2 room was larger and may have been a royal suite....not sure. Anyway, we found the entire staff friendly and helpful throughout our stay.....all help and questions were patiently received and answered. The bellmen were always there to assist or answer any question with regard to transportation or baggage handling. (We left one bag with them while we took a side trip to Cambodia.) Both rooms were worn and starting to show "wear", but they were always well serviced and clean. We loved having a safe in the room and a large refrigerator.....it was nearly 100F every day and a cool drink and airconditioned living room made our stay much more pleasant. There is a business center and both ladies that run it are competent, gracious and friendly. This hotel is well-priced and a real value.....considering the size of the rooms, the wonderful breakfast buffet and its superb location to the Nana Skytrain. There are loads of ATMs in the area and a good western style market a few doors away....called the Villa Market and it is open 24 hours. We would definitely stay here again.