I choosed this hotel as i saw good reviews online, and decided why not to spend alittle more money on hotel to make my trip enjoyable. However, when I was checking into the hotel, there was plenty of unpleasant 'surprises'.
First of all, the lift and corridors was warm, no air conditioning. Well, that is still bearable.
During my check-in, there was no proper queue, everyone was squeezing and trying to get 'priority' over one another.
When it was my turn, I asked the person in charge, if I could add an extra bed, since the online room description photo says a double bed an a single bed, with a maximum of 3 adult+ a children. To my surprise, the person told me, I would need to pay for 2 additional bed instead. When I asked for the manager on duty, the manager told me the same thing, and asked where did i saw the photo? i told him i saw it on their own independent website, www.baiyokehotel.com. He challenged me to show him the link, which i did.
After a long argument, he said that i did not select the number of person staying in the room at the link. The photo shows a double bed + a single bed, but he mentioned that what we are paying is for 2 person, if there are going to be additional 2 person, need to pay for 2 extra bed.
I booked a total of 4 rooms, which is not cheap, and i would just like to arrange 4 adults in a room because of family (do not mind paying for an extra bed), and the rest of the room have 2 person each, however the manager said no. in the end i need to book an extra room.
the 4 rooms i booked online are of the same room type, however when we got to our rooms, it seems all 4 are in different setup. only one room has it with the double bed + single bed setup, and the rest are all small and in corner lots (the shape of the room are triangle). Got to know from front desk that website bookings are corner lots, I told her how would i know? and also this info is not written online.
When i got to my room, there was this foul smell, and i was forced to go back to front desk and request for a replacement room. The hotel is old and condition of everything is rubbish (considering the amount of money spent, it's not worth it at all).
When i was checking out, i tried to look for a rubbish bin in the lobby to throw away plastic bags from my final shopping trip, unable to find it myself. So i approached the staff, and asked if there are any rubbish bin, they could not understand what i was saying, and asked if i was looking for the lift.
Will never returned to the hotel in future.
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