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Sheraton Grande Sukhumvit, A Luxury Collection Hotel
5.0 of 5 Hotel   |   250 Sukhumvit Road, Bangkok 10110, Thailand   |  
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Ranked #9 of 764 Hotels in Bangkok
Istanbul, Turkey
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
“The Best”
5 of 5 stars Reviewed February 4, 2014

I was hesitating to visit Bangkok due to the civil unrest, but, since starting of the demonstration the hotel response to my all inquiries accurately and also the have showed affirmative approach in case of cancelling my trip despite to the fare type was not allowing alteration.

As I have been informed to get the hotel from airport took almost 40 minutes by taxi.

The room was renewed and we have had a wonderful good stay despite the protest in Bangkok.

Breakfast was perfect.

All hotel stuff were doing their best to keep the customers satisfied despite the situation.

They have also informed us about the situation when we are there to safe stay. When we go out found that the situation was exactly what we have been told and w are happy not to cancel our visit and had a memorable stay in the hotel.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSGS, General Manager at Sheraton Grande Sukhumvit, A Luxury Collection Hotel, responded to this review, February 11, 2014
Dear NAEfeoglu,

Thank you very much for choosing to stay at Sheraton Grande Sukhumvit and for the time that you had taken to share your feedback with us.

I was delighted to read that you had enjoyed our newly refurbished rooms and the breakfast buffet at Orchid Cafe. Moreover, I am pleased to read that you had enjoyed your overall stay with us. Your compliments had been shared with our team and we all look forward to the next pleasant opportunity of welcoming you back.


With Kind Regards,

Richard Chapman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,000 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (342)
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English first
Chicago, Illinois
1 review
5 of 5 stars Reviewed February 4, 2014

Great location - connected to the Asok BTS Sky Train Station and also the Sukhumvit MTR station.
Concierge was great - gave us some amazing recommendations for dining out
We were also accommodated for an early check in and late check out as per our flight schedules
The restaurants in the hotel were shut unfortunately.. breakfast was a good spread.
Spa experience was great! The jacuzzi both indoor and outdoor was fab!! Pool was just average.. though the pool area is great!

Great place to stay in overall!

  • Stayed January 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSGS, General Manager at Sheraton Grande Sukhumvit, A Luxury Collection Hotel, responded to this review, February 11, 2014
Dear Tamanna B,

Thank you very much for choosing to stay at Sheraton Grande Sukhumvit and for the time that you had taken to share your feedback with us.

I am delighted to read that you had enjoyed the convenience of our central location, breakfast buffet at Orchid Cafe, the amenities and services provided at The Grande Spa, and the tropical oasis of our swimming pool. I have shared your compliments with our team and we all look forward to welcoming you back soon.

With Kind Regards,

Richard Chapman
General Manager
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Surrey U.K.
Senior Contributor
46 reviews 46 reviews
20 hotel reviews
Reviews in 25 cities Reviews in 25 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed February 2, 2014

We were recommended this hotel by my cousin who had stayed here the previous year. From the moment we arrived we were made to feel special, within minutes of being in our room, we had a rose display and a honeymoon chocolate cake delivered. Everyone was so happy and when leaving and coming back to hotel staff always greeted us with our name. The breakfast is amazing - the best we had in Thailand for the whole 2.5 weeks. We even arranged to come back here for our last night after visiting the islands. Fantastic position, across the road from a great shopping centre and right near the train. We also ate here one night which was also great and the pool and pool bar is a must, swimming at night in 30 degree heat was very welcoming.

Room Tip: We asked for a high room plus we are preferred guests, so worth joining.
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  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSGS, General Manager at Sheraton Grande Sukhumvit, A Luxury Collection Hotel, responded to this review, February 11, 2014
Dear Lynda&Gary,

Thank you very much for choosing Sheraton Grande Sukhumvit for being part of your honeymoon celebrations.

I am delighted to read that you had enjoyed the amenities in your guestroom, breakfast at Orchid Cafe, the convenience of our central location and the tropical oasis of our swimming pool. I have shared your compliments with our team and they were delighted to know that they had been able to play a part in making your honeymoon more memorable. We all look forward to the next pleasant opportunity of welcoming you back in the near future.

With Kind Regards,

Richard Chapman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
darwin
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 2, 2014

One of the best hotels I've stayed in, booked a room on the 23 rd floor for 3 days great view large room for this style of hotel ,good gym with sauna steam room spa to relax or workout in. location was excellent walking distance to transport good street food options outside hotel cannot comment on hotel food we only ate breakfast which was included full buffet breakfast with plenty of options have stayed in many similar hotels but not many match the service for price of this hotel.

Room Tip: book a room above the 20th floor and join the SPG club
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  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSGS, General Manager at Sheraton Grande Sukhumvit, A Luxury Collection Hotel, responded to this review, February 11, 2014
Dear bruce64Darwin,

Thank you very much for choosing to stay at Sheraton Grande Sukhumvit and for the time that you had taken to share your feedback with us.

I was delighted to read that you had enjoyed the spaciousness of our guestrooms, the facilities and services at our Fitness Center, the convenience of our central location and our breakfast buffet spread at Orchid Cafe. Your compliments had been shared with our team and we all look forward to the next pleasant opportunity of welcoming you back in the near future.

With Kind Regards,

Richard Chapman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Fe, New Mexico
Top Contributor
140 reviews 140 reviews
30 hotel reviews
Reviews in 48 cities Reviews in 48 cities
97 helpful votes 97 helpful votes
4 of 5 stars Reviewed February 2, 2014

I wasn't here for business, so I can't comment on the business accommodations. The hotel itself is nice and the beds were extremely comfortable. The most comfortable we had stayed at in all of Thailand. The rooms were a perfect temperature and you could change this according to your own comfort. The room service was quick, courteous, they know you by name. The Skytrain is connected by a walkway, but you can not tell at all. Great system. Unbelievably convenient for that. Calling either a car or a cab is quick and easy. Just majorly great customer service. The bathrooms/bathroom products were great and so was the view. The bathroom had a large separate bathtub and the shower was large, as well. Everything was spotless and the food was very goos, although we only ordered sandwiches. They had a breakfast in a box all ready for us in the morning, but I hadn't realized this was an additional charge. The problem was, it was less than average. I don't recommend that. It was the only downfall. If you want a small, boutique hotel, I would go to Ariyasomvilla, but I would book at the Sheraton Grande, in general. They were excellent. And if you want to visit the Chatuchak Market, just go down the walkway, hop right on the Skytrain and take it to the last stop. You will beat all of the traffic.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSGS, General Manager at Sheraton Grande Sukhumvit, A Luxury Collection Hotel, responded to this review, February 11, 2014
Dear Outofdodge_10,

Thank you very much for choosing to stay at Sheraton Grande Sukhumvit and for the time that you had taken to share your feedback with us.

It is of my greatest pleasure to read that you had enjoyed the comforts of our Luxury Collection beds, the services provided by our In-Room Dining team, the convenience of our Grande Connection, and the Thann amenities provided in our bathroom. However, I was concerned that our breakfast box did not meet your expectations. Your feedback had been shared with our Director of Food & Beverage for improvement.

Thank you once again for choosing to stay with us at Sheraton Grande Sukhumvit and we look forward to welcoming you back in the near future.

With Kind Regards,

Richard Chapman
General Manager
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Singapore, Singapore
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 1, 2014

Stayed there with my girlfriend during our holiday

GOOD POINTS
- Cannot fault, and must compliment the excellent service by ALL hotel staff, Thai hospitality at its best
- Room was large, had its own bathtub and separate shower
- Buffet breakfast was international, and we had the option of having it by the lovely "Maze like tropical jungle" spa like swimming pool
- Location just beside the MTR, we never took it though, but can imagine how useful it would have been if we did
- Cannot emphasize how good the staff were, we were a bit naughty and ordered 3 buckets of ice in a row and they were still super polite

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSGS, General Manager at Sheraton Grande Sukhumvit, A Luxury Collection Hotel, responded to this review, February 10, 2014
Dear PrimeroAng,

Thank you very much for choosing to stay at Sheraton Grande Sukhumvit and for taking the time to share your feedback with us.

It is always a great pleasure to receive such positive feedback and I am delighted to read that you had enjoyed the spaciousness of our guestrooms, breakfast buffet at Orchid Cafe and the tropical breakfast at The Sala, the convenience of our location and the level of service provided by our team. Our biggest asset is truly our people and your compliments had been shared with our team to recognize their efforts.

We all look forward to welcoming you back soon.

With Kind Regards,

Richard Chapman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pattaya, Thailand
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed January 31, 2014

We have welcomed another new year, but 2013 is still in our memory especially when it comes to our stays at the Sheraton Grande Sukhumvit, A Luxury Collection hotel. Since our residence is in Thailand, Southeast Asia is a favorite for a quick getaway.
The Luxury Collection Grande Sukhumvit is our home away from home while in Bangkok for business or pleasure. Thirteen years of stays here and it still is our favorite hotel. Richard Chapman, General Manager, and his staff give a level of service unmatched elsewhere. If you talk to others in the hotel industry, Mr. Chapman and his staff are always very highly regarded. Whether it is Food and Beverage, Concierge service or Housekeeping, each department puts out an effort for their guests that is truly excellent. Their newly refreshed rooms are beautifully decorated and the layout shows the thought that went into insuring guest comfort.
We stayed at The Grande to celebrate Christmas this year. What a wonderful experience. The hotel pulled out all the stops and the Chefs created a wonderful buffet that was over the top. The buffet tables were groaning with roasted meats of all varieties, seafood galore and desserts that were all high end products. We wined and dined and enjoyed the Christmas carols sung by a local choir. The hotel was decked out in Christmas greenery and lots of sparkle. When we returned to our room, there was a beautiful gift bag of handmade Christmas cookies waiting for us. Thank you all at the Grande for making our mini holiday so fantastic.
I am looking forward to 2014 and another great year; what a great team, what a great stay. I would'nt consider any other hotel in Bangkok for our stays.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSGS, General Manager at Sheraton Grande Sukhumvit, A Luxury Collection Hotel, responded to this review, February 10, 2014
Dear ha_buster,

Thank you very much for your continuous support and loyalty towards Sheraton Grande Sukhumvit, and for choosing to celebrate Christmas with us.

I am extremely pleased to read that you had enjoyed our newly refurbished rooms, the festive decorations at the lobby, our Christmas buffet and level of service provided by our team of Luxury Collection ambassadors. Your compliments had been shared with our team and is truly an encouragement for all of us.

We look forward to welcoming you back soon.

With Kind Regards,

Richard Chapman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Grande Sukhumvit, A Luxury Collection Hotel

Address: 250 Sukhumvit Road, Bangkok 10110, Thailand
Location: Thailand > Bangkok
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Bangkok
#5 Spa Hotel in Bangkok
#8 Luxury Hotel in Bangkok
#10 Romantic Hotel in Bangkok
#12 Family Hotel in Bangkok
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Grande Sukhumvit, A Luxury Collection Hotel 5*
Number of rooms: 420
Official Description (provided by the hotel):
Located on Sukhumvit Road in the heart of Bangkok with a walkway connecting the hotel lobby to the convenience of the Skytrain and the MRT underground, guests are moments away from enriching cultural sights, palatial shopping malls, a cosmopolitan dining scene and vibrant nightlife. ... more   less 
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Also Known As:
Sheraton Hotel Bangkok
Sheraton Hotel Grande Sukhumvit
Sheraton Bangkok
Bangkok Sheraton

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