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“So good to be back” 5 of 5 stars
Review of Sheraton Grande Sukhumvit, A Luxury Collection Hotel

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Sheraton Grande Sukhumvit, A Luxury Collection Hotel
5.0 of 5 Hotel   |   250 Sukhumvit Road, Bangkok 10110, Thailand   |  
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Ranked #13 of 754 hotels in Bangkok
Dubai, United Arab Emirates
Senior Contributor
46 reviews 46 reviews
30 hotel reviews
Reviews in 24 cities Reviews in 24 cities
40 helpful votes 40 helpful votes
“So good to be back”
5 of 5 stars Reviewed July 2, 2013

The Thai wife and I decided to spend a couple of days here last week at the end of our northern Thai holiday. We have stayed here many times, but not recently.

This is my favourite hotel in the world. Said that the first time I reviewed it a couple of years back. Still great. We were upgraded to a grand deluxe room and had a high floor on the lake view side as per my profile preference. Took advantage of the butler service one morning to get some early coffees. The breakfast continues to be the best I've encountered. They even had a great pork sausage on the first morning, downgraded a bit on the second. If only they would add hot grilled mushrooms, the whole breakfast buffet would be perfect.

Enjoyed the buffet dinner one night, again, really good, but maybe a little pricey. We also enjoyed evening cocktails both night and listened to the jazz pianist. The hotel GM made his way around the guests on one of the evenings and made us feel welcome.

Definitely be back. Rates seemed to have dropped a little lately but I might just be out of touch on them.

Room Tip: High floor, lakeside. Also get a great view of the hotel pool.
See more room tips
  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSGS, General Manager at Sheraton Grande Sukhumvit, A Luxury Collection Hotel, responded to this review, July 5, 2013
Dear RossNAhe,

May I thank you for your support towards Sheraton Grande Sukhumvit and for the time that you have taken to share your feedback on TripAdvisor.

It is a great pleasure to read that you continue to enjoy your stay with us, and our guestrooms facing Lake Ratchada. With our breakfast buffet, you may be interested to know that we have been recently been chosen by TripAdvisor to be amongst the top ten hotel venues to have breakfast in Bangkok. I have shared your compliments with Tim Hedges, our very talented pianist at The Living Room and the team and I look forward to welcoming you and your family back once again in the near future.

With Kind Regards,

Richard Chapman
General Manager
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (310)
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Singapore, Singapore
Senior Contributor
23 reviews 23 reviews
19 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 1, 2013

Stayed at SGS as part of my exploration of Starwood Hotels in Bangkok.

The location is good, being near a BTS station.
Direct sheltered connection to the BTS and the nearby shopping centre Terminal 21 was a pleasant surprise.

Checkin was smooth and the Front Desk spoke clear English and answered our questions easily.
We were escorted up to our room by the staff as well.
I noted the lift did not require a keycard to go to the various floors unlike other hotels and hope this can be upgraded soon.

The decor and view from the room was excellent.
Cleanliness was as expected and the room was bright and spacious.

The bed was a little too hard for me, and I woke up several times in the night.

TV was not too great as I was trying to watch Wimbledon and the channel had a lot of noise.

The gym is bigger than the usual hotel ones (great for a good workout!) and the pool was beautiful.
However, the pool is usually crowded and hard to find a good spot.

Breakfast at the lobby was good, but could be better in terms of variety.
The pastries were very tempting, but the hot dishes were limited.

Checkout was uneventful as well.

We would surely be back whenever we visit Bangkok.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSGS, General Manager at Sheraton Grande Sukhumvit, A Luxury Collection Hotel, responded to this review, July 5, 2013
Dear SgFred,

Thank you very much for choosing to stay with us at Sheraton Grande Sukhumvit and for taking the time to share your feedback with us.

I always welcome the good, the bad, and the ugly as it gives us the opportunity to correct our processes and enhance customer’s experience. I am happy to read that you had enjoyed the check-in process provided by our Luxury Collection ambassadors. Regarding the other points you have mentioned, I have shared them with the concerned Department Heads for improvement.

Thank you once again for your feedback and I look forward to the next opportunity of welcoming you back to our hotel.

With Kind Regards,

Richard Chapman
General Manager
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Singapore
Senior Contributor
45 reviews 45 reviews
23 hotel reviews
Reviews in 21 cities Reviews in 21 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed July 1, 2013

I spent two nights at the Sheraton whilst working in Bangkok. I chose it due to the link to the BTS. I ordered the hotel car to meet me and was quickly whisked away in a comfortable car with water provided. Check in was efficient and I was offered a late check out up front with no haggling required which I thought was a nice touch. The hotel is not particularly characterful or chic but it is clean with large well appointed and comfortable rooms and the breakfast was busy but had a good choice. I would definitely stay there again for a business trip.

Room Tip: I chose a room overlooking the lake on a high floor which was nice and quiet.
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  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSGS, General Manager at Sheraton Grande Sukhumvit, A Luxury Collection Hotel, responded to this review, July 5, 2013
Dear Marni1973,

Thank you for choosing to stay at Sheraton Grande Sukhumvit, A Luxury Collection Hotel, Bangkok.

I am pleased to read that you had enjoyed our large rooms which boasts an exceptional view of Lake Ratchada, the breakfast spread at Orchid Cafe, and the cleanliness of our hotel. It is always a great pleasure to receive positive feedback and I have shared it with the team to recognize their efforts.

We look forward to the next pleasant opportunity of welcoming you back to Sheraton Grande Sukhumvit, Bangkok in the near future.

With Kind Regards,

Richard Chapman
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangalore, India
Senior Contributor
30 reviews 30 reviews
30 hotel reviews
Reviews in 17 cities Reviews in 17 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 28, 2013

its a great business, leisure and shopping hotel. I like the ambience. Very sheraton class. Rooms area great. I had got an executive suite. Its excellent. Gym is great.

Service is great + thai warmth! Just walk out of hotel and you are in intense shopping zone :-)

  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSGS, General Manager at Sheraton Grande Sukhumvit, A Luxury Collection Hotel, responded to this review, July 1, 2013
Dear Amit S,

Thank you very much for choosing to stay with us at Sheraton Grande Sukhumvit and for sharing your experiences.

I am delighted to read that you had enjoyed your stay with us. Your compliments have been shared with the team and they are happy to know that they were able to be a part in enhancing your stay with us.

We all look forward to welcoming you back in the near future.

With Kind Regards,

Richard Chapman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oceanside, California
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed June 28, 2013

Wow! What can I say, wonderful two night stay, wish it could have been much longer. My husband took me to Thailand for my first visit and we stayed here for our last two days. It was the highlight of my trip. We were greeted warmly by Mitsuyo (spelling ,sorry?) she was so courteous and helpful and personally escorted us to our room. Soon after our bags followed by a vey polite bell hop. Every staff member we encountered whether in the lobby, the buffet or pool always had a smile and wanted to assist. It's obvious the service culture of this hotel is highly valued. The room was spacious and loved the walk in closet and the HUGE bathroom, loved the big soaking tub to soak away the aches after walking around the big Sunday market which was awesome. The soaps were lovely and the white robes and slippers were a nice touch. Loved turn down service with the slippers placed by the bed. We also got a nice plate of complimentary fruit which was tasty and two complimentary bottles of water each per day. Our view from our room was cool, could see Terminal 21 shopping center and also Soi Cowboy in the distance, lol! Had to take a quick peek in honor of the Wolf Pack! The pool was awesome, an oasis in busy Sukhumvit, tropical foliage and comfy sun beds with a great pool and jacuzzi. They set up my bed and laid out towels and even brought fresh fruit. Wish I had more time. I had no problem getting a sun bed in the mid afternoon. The breakfast buffet was wonderful with a large selection of fresh fruit, fresh cut mango, heaven! Lots of pastries and carving and egg station, fresh juices etc, best breakfast in Thailand for me. Another great thing about this hotel is its location, right in the heart of all the action and connected to the BTS sky train by a pedestrian bridge. We could walk right to the train from the hotel to take the BTS to the Chatachuk market, up and down the line to the other Sois (Soi 24 has lots of good massage salons) we could also use the pedestrian walkway to go straight to Terminal 21. I can't wait to come back!

Stayed June 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSGS, General Manager at Sheraton Grande Sukhumvit, A Luxury Collection Hotel, responded to this review, July 1, 2013
Dear osidetraveller,

Thank you for choosing to stay at Sheraton Grande Sukhumvit, A Luxury Collection Hotel, Bangkok on your first trip to Bangkok.

I am delighted to read that you had our rooms and the view that it offers, the swimming pool, the convenience of our location and our breakfast spread at Orchid Cafe. I am also pleased to read about the positive interactions that you had during your stay and have provided recognition to Mitsuyo and our team of Luxury Collection ambassadors.

Thank you once again for your positive compliments and we look forward to the next pleasant opportunity of welcoming you back to our hotel.

With Kind Regards,

Richard Chapman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 27, 2013

This was my 8th time at the hotel. It is a hotel built to a high standard with great service. The hotel is starting to look a little dated (I believe construction pre-dates the Asian financial crisis) but the materials they used in the construction were superb (Four Seasons type quality) and the upkeep has been great.

I love the pool area. It is quite something else and I hope they maintain it if/when they renovate the hotel. Only thing, the surface around the pool is starting to show some degradation so hopefully they will re-surface at some point.

The restaurants are nice but the prices are extremely high.

Rooms are quite nice and very comfortable.

Proximity to the Terminal 21 mall, which is wortwhile visiting, and the Skytrain station, is a great plus.

I am tempted to try a newer luxury hotel located within a 5 minute walk of the Sheraton but I can tell right away that their level of service will be nowhere close to that of the Sheraton. I guess this is a nod to management of the Sheraton hotel.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSGS, General Manager at Sheraton Grande Sukhumvit, A Luxury Collection Hotel, responded to this review, July 1, 2013
Dear DanielG12,

Thank you for your continuous support and loyalty towards Sheraton Grande Sukhumvit, A Luxury Collection Hotel, Bangkok.

I am pleased to read that you continue to enjoy the level of service provided by our Luxury Collection ambassadors. As part of The Luxury Collection Hotels, we aim to provide our guests with an indigenous and indigenous experience during all visits. You may be interested to know that we have commenced on an enhancement program, which will give a fresher look and more contemporary feel to the guestrooms. This will include a totally new colour scheme, state-of-the-art media hub, 40” TV, upgraded guest room Internet, new lighting and new shower fittings. The room together with its 45 sq.m. space will certainly give us a leading edge amongst the 5 stars hotel in Bangkok.

We look forward to welcoming you back to Sheraton Grande Sukhumvit, Bangkok soon.

With Kind Regards,

Richard Chapman
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok, Thailand
1 review
5 of 5 stars Reviewed June 27, 2013

Had the occasion to have lunch at the Living Room at the Sheraton in Asoke with a colleague last week. Food was good, serving staff attractive and attentive and price OK for a five star hotel. Well recommended.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSGS, General Manager at Sheraton Grande Sukhumvit, A Luxury Collection Hotel, responded to this review, June 30, 2013
Dear Shane L,

Thank you very much for visiting Sheraton Grande Sukhumvit and for choosing to dine at The Living Room.

I am delighted to read about your positive experiences and I am pleased to read that you had enjoyed the food and services provided by our Luxury Collection ambassadors. Your compliments have been shared with the team and we all look forward to the next pleasant opportunity of welcoming you back to Sheraton Grande Sukhumvit.

With Kind Regards,

Richard Chapman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Grande Sukhumvit, A Luxury Collection Hotel

Address: 250 Sukhumvit Road, Bangkok 10110, Thailand
Location: Thailand > Bangkok
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Spa Hotel in Bangkok
#7 Business Hotel in Bangkok
#10 Romantic Hotel in Bangkok
#11 Luxury Hotel in Bangkok
#12 Family Hotel in Bangkok
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Grande Sukhumvit, A Luxury Collection Hotel 5*
Official Description (provided by the hotel):
Located on Sukhumvit Road in the heart of Bangkok with a walkway connecting the hotel lobby to the convenience of the Skytrain and the MRT underground, guests are moments away from enriching cultural sights, palatial shopping malls, a cosmopolitan dining scene and vibrant nightlife. ... more   less 
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Also Known As:
Sheraton Hotel Bangkok
Sheraton Hotel Grande Sukhumvit
Sheraton Bangkok
Bangkok Sheraton

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