We love this hotel... we stay at the Sheraton Grande every year when we travel to Bangkok from Sydney.
Staff & Service:
The staff and service are amazing. We haven't ever had a problem with their personalized service and friendliness. They all very helpful and go above and beyond. Some of the staff have been there for many years and remember my family by name as soon as we walk in the door.

Food:
The breakfast buffet is what I judge every breakfast in hotels I stay at. It is the best I have experienced. It is fresh, a huge variety to choose from and we look forward to starting our day there every morning. (freshly squeezed mandarine juice is a delight)

Room service is so good and so well priced for a 5 star hotel that sometimes we just stay in with the 3 kids and eat there. Especially their pad thai - its amazing. Just to Note: we are usually street food eaters and thrive on the ambience of being out where all the locals eat but really enjoy the food in our room on occasion.

Pool:
We are not really shoppers as such so spend a lot of time around the pool which has great shade for young children and water features for them to play with. It's not a huge pool area but great for a short stay in Bangkok... this is another reason we stay - it suits us really well. The hotel doesn't specifically provide activities for the kids but understandably it is not that sort of hotel - we haven't ever felt unwelcome with our 3 young children - actually the opposite but if you are looking for a family resort style hotel this is not it - you would need to head to the ocean. which is what we do for the second half of out Thailand holidays.

Room:
All I can say is the rooms are HUGE... we stay with children and they have to be to give them some room to play when we are in there. I would say that the decor is starting to date but I know that the last time we were there they were doing renovations. The king bed is very comfortable and the bathroom is very big with a seperate shower and nice deep bath.

Its the little things that you remember about your stay at a great hotel - they set the cots for the babies with a stuffed toy and give you specific bathroom products for them like powder, J&J body wash and a rubber duck for the bath.

Location:
The hotel is well situated at one end of the sukhumvit market street - you can walk up one side and down the other to pick up some bargins, clothes, dvd, watches, etc. Accross the road is Robinsons department store and McDonalds and also the new Shopping Centre Terminal 21 which has LOTS of everything else that you may need. There are lots of restaurants outside the hotel as well including Suda Thai which is filled with ex-pats.

Best of all the hotel has direct access to the BTS which means we can push the strollers to the BTS with minimal effort.

I have seen much change in the hotel and the area surrounding Sheraton in the past 8 or so years and still look forward to my stay with them.

This is our 2nd time my family & I are staying on this hotel. Last year March was our first try here and we knew this will be the hotel that we are definitely gping to put up whenever we visit BKK.
Another great stay with no disapointment in their service and love their breakfast by the pool! We strongly recommend this hotel to tourists visiting BKK especially the convenience of the location right at the BTS and connecting to Terminal 21 shopping mall.

For several times I stayed at Sheraton Sukhumvit when travelling for business to Bangkok. As always everything was up to expectation. Friendly staff, nice rooms, nice restaurants, good breakfast nice bars. Value for money.

We arrived very early after nearly 24 hours of travelling and were worried about turning up so early in regards to the normal check in time. This was not an issue and we were quickly escorted to our Grand Deluxe room by friendly members of staff. The hotel itself looks very opulent and is spotless as was our very large room. I have noticed a lot of other reviews have stated that the decor seemed dated, we did not find this at all and enjoyed the hotel and its amenities to the full. About the room; we found it to be very spacious with an enormous bed which was very comfortable. The window is the main focal point of the room and looks out onto the busy streets of Bangkok, a great view. The bathroom was very clean and the shower was powerful and easy to use. We paid for the evening cocktails as part of our stay in which you can choose to have at any of the three bars. Out of the two indoor bars, Bar Su was the better with nicer seating and a better choice of complimentary snacks. The pool bar was a very relaxed atmosphere and the staff are very attentive. Location of this hotel is also great. It is literally seconds from a train (metro) station which is very easy to use. It was also across the street from the fun and convenient Terminal 21 shopping mall. Lastly, breakfast was very nice with a very large range of food to choose from. We would happily stay here again if we were to go back to Bangkok.