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“interesting design , good location but should ....” 4 of 5 stars
Review of Sheraton Grande Sukhumvit, A Luxury Collection Hotel

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Sheraton Grande Sukhumvit, A Luxury Collection Hotel
5.0 of 5 Hotel   |   250 Sukhumvit Road, Bangkok 10110, Thailand   |  
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Ranked #10 of 756 Hotels in Bangkok
Tel Aviv, Israel
Top Contributor
235 reviews 235 reviews
46 hotel reviews
Reviews in 41 cities Reviews in 41 cities
67 helpful votes 67 helpful votes
“interesting design , good location but should ....”
4 of 5 stars Reviewed December 27, 2012

somehow improve with service to really become a perfect 5 star hotel. Hotel is nicely designed , architect bought of using every possibility of the amount of space available on this part of sukhumvit road. Location is very good close to btw station and many shopping malls as restaurants. Rooms are nice but not the opulent luxury i was expecting with the price charged here. Breakfast is more then perfect and interesting try the japanese breakfast and if you do not like it the buffet is wide enough you will surely find something else. Pool is small but nicely designed and just good enough to relax but surely not to entertain your children. Bar on ground floor with live music seems cheap to me but that is the case in many bra with live music in bangkok.

  • Stayed April 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSGS, General Manager at Sheraton Grande Sukhumvit, A Luxury Collection Hotel, responded to this review, January 2, 2013
Dear Charles W,

May I thank you for taking the time to write a review on TripAdvisor regarding your recent stay with us at Sheraton Grande Sukhumvit, A Luxury Collection Hotel.

The time you have taken taken to outline where my Luxury Collection ambassadors have excelled and your points of constructive criticism is well received in assisting us to move forward and stay in the list of top hotels in Bangkok.

I do hope that we will have the pleasant opportunity to welcome you back to the hotel to make amends for the poor impression created on this occasion.

With Kind Regards,

Richard Chapman
General Manager
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1,902 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (318)
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BCN
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed December 25, 2012

...the swimming pool area was our favourite spot...both the adults and kids alike found something special about this area of the hotel!! The staff was friendly... as a family of five we always have a difficult time finding the right hotel...especially during christmas...they found a spacious room that accommodated all of us!!! We would recommend this Sheraton to anyone wanting to be near the action and yet looking for well needed peace back on the grounds of the hotel's little oasis!!

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSGS, General Manager at Sheraton Grande Sukhumvit, A Luxury Collection Hotel, responded to this review, January 2, 2013
Dear StaceyRob,

May I thank you for the time that you have taken to write a review regarding your recent visit to Sheraton Grande Sukhumvit.

I was happy to read that you enjoyed the Christmas Holidays with your family here with us and that the tropical atmosphere of our pool, an oasis in the center of the city, was a favorite for both the adults and children.

Should your plans bring you back to Bangkok in the future, my team and I look forward to creating another memorable experience for you and your family.

With Kind Regards,

Richard Chapman
General Manager
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Sydney, Australia
Senior Contributor
21 reviews 21 reviews
17 hotel reviews
Reviews in 21 cities Reviews in 21 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed December 23, 2012

From beginning to end our stay (only 1 night unfortunately) at The Sheraton Grande was fantastic. Every member of staff contributed to the overall impression with their friendliness and willingness to "go the extra mile". We particularly liked the beautiful pool area. It was a real oasis of calm and relaxation and we spent a lovely day just swimming, eating and relaxing, after a long flight from Paris. The food in the pool area was very good, freshly prepared and quite reasonably priced (for a hotel, that is). The room facilities were 4 1/2 star and were spotlessly clean.
Your every need is anticipated at this hotel and we will certainly return one day for a longer visit.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSGS, General Manager at Sheraton Grande Sukhumvit, A Luxury Collection Hotel, responded to this review, January 2, 2013
Dear EKKSydney_Australia,

Thank you for the review that you have written regarding your recent stay at Sheraton Grande Sukhumvit, Bangkok.

Our Luxury Collection values are to provide our guests with an “indigenous and exceptional experience” and I am proud on a daily basis that our associates deliver as per your comments.

My team and I look forward to being part of making your next visit a memorable one.

With Kind Regards,

Richard Chapman
General Manager
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Alton, United Kingdom
Top Contributor
58 reviews 58 reviews
29 hotel reviews
Reviews in 38 cities Reviews in 38 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed December 23, 2012

I visit Bangkok a lot with work and the Sheraton is a great place to stay.
It's right on Sukhumvit road so you can either walk down the street and see all the bars and shops that make up the sounds, smells and sights of Bangkok and its also really close to the main business office district.

The staff are friendly, the rooms of a good quality and well maintained. Restaurants ok for breakfast and lunch but better to go out to eat in the evening.

Best thing abut the hotel is you can walk out of one floor straight onto the monorail and then go anyway in the city. 20 mins and 1 change of train gets you to PatPong night market...

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSGS, General Manager at Sheraton Grande Sukhumvit, A Luxury Collection Hotel, responded to this review, January 2, 2013
Dear riverhouse95,

Thank you for your support for Sheraton Grande Sukhumvit, A Luxury Collection Hotel, Bangkok!

I am happy to read that you enjoy the convenience of the location of our hotel. We are fortunate to be directly connected to the BTS and MRT stations by a pedestrian bridge from our lobby making access to different parts of the city easier. Furthermore, your comments have been shared with the team to recognize their efforts towards customer service.

We look forward to welcoming you back in the future.

With Kind Regards,

Richard Chapman
General Manager
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Scotland
Senior Contributor
27 reviews 27 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed December 20, 2012

Lavish, Excellent service, Clean,Comfortable, Friendly and well-positioned..our experience in our stay was top class! Although we did not dine in I have little doubt meals would be similarly placed. Would highly recommend.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSGS, General Manager at Sheraton Grande Sukhumvit, A Luxury Collection Hotel, responded to this review, January 2, 2013
Dear J.D.Newcombe,

It is with thanks that I reply as my team and I are grateful for your kind words. We thank you for the generous comments and strive to constantly provide our guests with an incomparable stay.

With Kind Regards,

Richard Chapman
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Senior Contributor
32 reviews 32 reviews
25 hotel reviews
Reviews in 18 cities Reviews in 18 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed December 20, 2012

Although this hotel is a little dated it is still one of my favourites. The rooms are big and comfortable and the bathrooms are sensational. The service is outstanding, the staff can not do enough to help. The pool bar is fabulous as is the food. The spa is a real treat and breakfast is a multicultural delight. Great for business and families this hotel is a great property in a great location with direct access to public transport/sky train that will take you anywhere you want to go.

  • Stayed January 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSGS, General Manager at Sheraton Grande Sukhumvit, A Luxury Collection Hotel, responded to this review, January 2, 2013
Dear Lil H,

Thank you for the comments that you have written regarding your stay at Sheraton Grande Sukhumvit, A Luxury Collection Hotel.

We welcome all feedback as it is an important tool in helping us maintain our standards and the experience you shared certainly matches our customer service culture that we aim for. I have taken note of your positive comments and have shared them at our monthly associate's meetings.

My team and I look forward to the next opportunity of welcoming you back for another memorable stay.

With Kind Regards,

Richard Chapman
General Manager
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Gurgaon
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 20, 2012

Richard Chapman
GM
Sheraton Grande Sukhumvit

Dear Richard

Congratulations for running a tight team that delivers exceptional service with a genuine 'Thai' warmth

We had a fabulous experience and thank you for providing us the larger room and the opportunity for the kids to 'run free' between the two rooms - gave them a feel of a home!

Our apologies and gratitude to the HK maid for having to maintain a cluttered daily upkeep. She was always smiling and willing and the best was when one day that I was alone with the kids and requested of her to make the 'braids' of my 6 year grand daughter when she made her look even so more beautiful. Do convey my compliments to her

The front desk were ever so efficient and responsive despite the challenges of the numerous, simultaneous and continuous Check Ins / Outs

There is only one constructive feedback that I want to give and something I recall was an issue last time too. There is a certain foul odor that comes from the powder room of #1502 and I presume it originates from the floor drain next to the WC due to which we always kept its door shut. I guess the issue would / may be common to all powder rooms of such rooms / suites

Once again many thanks and looking forward to meeting the legendary Richard Chapman next time round

Kind regards

Anil Malik

Room Tip: excellent choice locaton for a business or holiday trip
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSGS, General Manager at Sheraton Grande Sukhumvit, A Luxury Collection Hotel, responded to this review, January 3, 2013
Dear AnilM430,

May I thank you for your very kind words about your recent stay at the Sheraton Grande Sukhumvit. The hospitality business is all about people and fortunately all members of my team are commonly aligned to create a warm and caring attitude at every touch point with our guests.

Thank you for bringing to my attention the unpleasant odor in the powder room of 1502. I do apologize for the inconvenience and discomfort. Although no other guest has brought this to our attention, we shall certainly dig deep to tackle the root cause and put an end to this problem.

I look forward to meeting with you on your next visit to Bangkok.

With Kind Regards,

Richard Chapman
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Grande Sukhumvit, A Luxury Collection Hotel

Address: 250 Sukhumvit Road, Bangkok 10110, Thailand
Location: Thailand > Bangkok
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Bangkok
#6 Business Hotel in Bangkok
#8 Luxury Hotel in Bangkok
#10 Romantic Hotel in Bangkok
#12 Family Hotel in Bangkok
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Grande Sukhumvit, A Luxury Collection Hotel 5*
Official Description (provided by the hotel):
Located on Sukhumvit Road in the heart of Bangkok with a walkway connecting the hotel lobby to the convenience of the Skytrain and the MRT underground, guests are moments away from enriching cultural sights, palatial shopping malls, a cosmopolitan dining scene and vibrant nightlife. ... more   less 
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Also Known As:
Sheraton Hotel Bangkok
Sheraton Hotel Grande Sukhumvit
Sheraton Bangkok
Bangkok Sheraton

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