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“Great hotel, great location” 5 of 5 stars
Review of Sheraton Grande Sukhumvit, A Luxury Collection Hotel

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Sheraton Grande Sukhumvit, A Luxury Collection Hotel
5.0 of 5 Hotel   |   250 Sukhumvit Road, Bangkok 10110, Thailand   |  
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Ranked #13 of 754 hotels in Bangkok
London, United Kingdom
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
15 helpful votes 15 helpful votes
“Great hotel, great location”
5 of 5 stars Reviewed December 1, 2012

I have stayed at this hotel 3 times over the last 5 years and each time the experience can't be beaten. The staff are very friendly and only too happy to help. I have stayed in many 5 star hotels in Thailand but I think this is the best I have stayed in for the way staff look after you, for example on the ground floor there is always a person to call the lift who greets you and makes you feel special.

The hotel has a raised walkway directly into Asok BTS station and Sukhumvit MRT station is only 5 minutes walk away so it is very easy to get around Bangkok if you stay at this hotel. If you want to get to the Grand Palace and reclining Buddha from this hotel it is easy to get to by going from Asok to Siam and then changing to get the BTS to Saphan Taksin and then getting the boat up the river.

I LOVE the rooftop swimming pool area as it is beautiful and so realxing after a day sight seeing in Bangkok. The pool has approximately 25m where you can swim laps and also lots of interesting areas to swim leisurely around. The hot tub is great to relax in as well as the poolside bar.

The breakfast is amazing with a huge selection of Western food as well as Indian and Japanese selection. There are numerous restaurants on the streets around the hotel, a favourite of ours is "Monsoon" which is about 5 minutes walk away on Sukhumvit Soi 8, Sukhumvit Road as it is reasonably priced and serves great food. There are many street markets around the hotel selling souvenirs, T-shirts, street food etc so after dinner it is really interesting to browse the market stalls when walking back to the hotel.

This hotel is a great place to stay in Bangkok and I definitely recommend it! :-)

Room Tip: If you are a SPG member you can get a room on the higher floors (19th floor upwards). Ask for a room...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSGS, General Manager at Sheraton Grande Sukhumvit, A Luxury Collection Hotel, responded to this review, January 1, 2013
Dear LondonE3Traveller,

Thank you for your continuous support over the last five years towards Sheraton Grande Sukhumvit, A Luxury Collection Hotel.

I am delighted to read that you continue to enjoy your experience with us and more importantly, the service provided by our team. As a Luxury Collection Hotel, we aim to provide our guests with an "indigenous and exceptional experience" during every visit. Your detailed review is a great motivation to the team and we look forward to creating another memorable experience for you in the near future.

With Kind Regards,

Richard Chapman
General Manager
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (310)
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Gerrards Cross, United Kingdom
Top Contributor
55 reviews 55 reviews
14 hotel reviews
Reviews in 32 cities Reviews in 32 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed November 30, 2012

Comfortable hotel with excellent service from staff in all areas. Free WiFi in lounge and reception. Handy for two metro stations which is the only way to get around to see Bangkok - traffic jams are everywhere despite plenty of modern roads - just too many people!
Top class breakfasts and dining in hotel.

Room Tip: Go for 'club' rooms as better value for money if you want breakfast, coffee, snacks and WiFi
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSGS, General Manager at Sheraton Grande Sukhumvit, A Luxury Collection Hotel, responded to this review, January 1, 2013
Dear Pierre83120,

Thank you for the time that you have taken to write a review for Sheraton Grande Sukhumvit, A Luxury Collection Hotel, Bangkok.

I am glad to read that you have enjoyed your stay with us as well as the breakfast service provided by our Luxury Collection ambassadors. Your kind words have been shared with the team and we all look forward to welcoming you back in the near future.

With Kind Regards,

Richard Chapman
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oakland, California, United States
Top Contributor
54 reviews 54 reviews
23 hotel reviews
Reviews in 23 cities Reviews in 23 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 27, 2012 via mobile

This is my 22nd stay at this hotel so obviously the property has earned my loyalty and business. The staff is exceptional and location is perfect, located directly adjacent to the Sky Train and across the street from the MRT (subway), both of which are world class, as efficient as any mass transit system in the world.

The staff makes one feel welcome, and attends to any need. Breakfast at the Orchard Cafe is fabulous, with a wide selection of cuisine that will cater to Western and Asian travelers alike. The swimming pool is beautiful, but arrive early to secure a good spot to catch the sun before it gets too warm. Fitness center is first rate. Other restaurants within the hotel are superb , especially Basil for upscale authentic Thai cuisine. Don't like expensive hotel food? Directly across the street is the new Terminal 21 mall with DOZENS of good restaurants, one for every budget.

One negative this trip: it appears the hotel may have changed Internet providers and I did experience service issues/disruptions not typically experienced in the past. Hopefully they get this sorted out soon enough. But this is a fine hotel so if you can get a good rate don't hesitate. You'll enjoy your stay in this hotel, with spacious, nicely amenitized rooms and a great staff with the best location in town.

Stayed November 2012, traveled solo
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSGS, General Manager at Sheraton Grande Sukhumvit, A Luxury Collection Hotel, responded to this review, January 1, 2013
Dear Bob F,

May I thank you for your continuous support and loyalty towards Sheraton Grande Sukhumvit, A Luxury Collection Hotel.

I sincerely appreciate the time that you have taken to write a detailed review regarding your recent stay at our hotel. Your compliments have been shared with the team to recognized your efforts. During your stay we have experience a slight disruption to our internet service, causing the reduced speed. This issue has now been solved and guests are now able to enjoy internet speed up to 40 Mbps in public areas as well as their bedrooms.

My team and I look forward to the pleasant opportunity of welcoming you back to our hotel in the future.

With Kind Regards,

Richard Chapman
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
jakarta
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 26, 2012

Stay here for 3 nights. And found that the staffs at all levels are very friendly and helpful. Located near by terminal 21 shopping mall and very easy to access the mall since this hotel connected by the bridge into the mall and also if you want to go somewhere else by BTS (sky train). The food are yummy, try mango sticky rice, I ate it every day! The minus point only wifi in the room not so fast.

Room Tip: If possible choose grande deluxe room, you will have 24 buttler service!
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSGS, General Manager at Sheraton Grande Sukhumvit, A Luxury Collection Hotel, responded to this review, January 1, 2013
Dear loveeatandtravel,

Thank you for choosing to stay at Sheraton Grande Sukhumvit during your visit to Bangkok.

I am glad to read that you have enjoyed the convenience of the location of our hotel, the level of service and the food. We are fortunate to have the sky walk bridge which links the hotel's lobby to the BTS skytrain station making access to the skytrain, subway, and also Terminal 21 much easier.

I look forward to welcoming you back to our hotel in the future.

With Kind Regards,

Richard Chapman
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Casalecchio di Reno, Italy
Senior Contributor
35 reviews 35 reviews
29 hotel reviews
Reviews in 24 cities Reviews in 24 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed November 26, 2012

I spent only one night in this hotel but I had a very good impression. The reception staff is as smiling and kind as you expect from this fantastic country, very responsive and efficient too. It's an elegant property on multiple levels in the heart of one of the busiest areas of the Thai capital, nevertheless this is a great spot for shopping (several malls at a walking distance) and in terms of connections via Sky Train.
The pool is very exotic with luxuriant plants reminding of the gorgious rain forest, though it's not quite big and its footprint is kind of winding therefore it's not the best solution for swimmers like myself but if you're a family with kids it looks very intriguing.
My room was spacious and modern with a big bathroom featuring a separate rainshower and tub.
Breakfast was served in an elegant ambience and was rich with all kind of hot and cold platters, a large selection of dim-sum and Asian dishes along with the option of getting more from the live cooking station.
Highly recommended.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSGS, General Manager at Sheraton Grande Sukhumvit, A Luxury Collection Hotel, responded to this review, November 29, 2012
Dear stefanofior,

Thank you for choosing to stay at Sheraton Grande Sukhumvit during your short visit in Bangkok.

I appreciate all feedback as it helps us to maintain, if not improve the experience that our guests have during their stay with us. The comments that you have shared regarding our Luxury Collection ambassadors certainly matches the customer service culture that we aim for.

I look forward to welcoming you back in the future.

With Kind Regards,

Richard Chapman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paignton
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed November 24, 2012

Great location for the Sky Train link. Hotel was luxurious throughout from the lobby with its waterfall to the pool garden with the deck bar and flood lit lagoon. Great choice of restaurants and the food in each was excellent. The service was friendly and everyone spoke very good English. Fantastic choice of food at breakfast. Rooms were large and well furnished. Limousine transfer between the airport and hotel was very comfortable.

Room Tip: Pool facing room has a great view of the city
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  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSGS, General Manager at Sheraton Grande Sukhumvit, A Luxury Collection Hotel, responded to this review, November 29, 2012
Dear Karen W,

Thank you very much for choosing to stay at Sheraton Grande Sukhumvit, A Luxury Collection Hotel, on your most recent visit to Bangkok.

I sincerely appreciate the time that you have taken to write a review for our property as well as our food & & beverage venues. I am happy to read that you have enjoyed your experience here with us and have shared your comments with our team.

We all look forward to the next opportunity of welcoming you back for another memorable stay.

With Kind Regards,

Richard Chapman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Senior Contributor
48 reviews 48 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed November 24, 2012

A warm country, warm people and warm experience. The Grand Sheraton lives unto its name and there is not one time I have had an unpleasant memory of this Hotel, the country or its people. Very easy access from the metro. Very close to Terminus 21 a mall with one of the best shopping experience and ten minutes walk from Nana station.

  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSGS, General Manager at Sheraton Grande Sukhumvit, A Luxury Collection Hotel, responded to this review, November 29, 2012
Dear khan22,

We appreciate the loyalty and support that you have given to our hotel.

At Sheraton Grande Sukhumvit, we continuously try our best to provide the best customer service to all of our guests. Your kind words have been shared with the team to recognize their efforts.

We look forward to the next opportunity of providing you with an exceptional stay.

With Kind Regards,

Richard Chapman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Grande Sukhumvit, A Luxury Collection Hotel

Address: 250 Sukhumvit Road, Bangkok 10110, Thailand
Location: Thailand > Bangkok
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Spa Hotel in Bangkok
#7 Business Hotel in Bangkok
#10 Romantic Hotel in Bangkok
#11 Luxury Hotel in Bangkok
#12 Family Hotel in Bangkok
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Grande Sukhumvit, A Luxury Collection Hotel 5*
Official Description (provided by the hotel):
Located on Sukhumvit Road in the heart of Bangkok with a walkway connecting the hotel lobby to the convenience of the Skytrain and the MRT underground, guests are moments away from enriching cultural sights, palatial shopping malls, a cosmopolitan dining scene and vibrant nightlife. ... more   less 
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Also Known As:
Sheraton Hotel Bangkok
Sheraton Hotel Grande Sukhumvit
Sheraton Bangkok
Bangkok Sheraton

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