Stayed for 3 nights, upgraded to a club suite by the management free of charge as incompetent staff caused massive problems to our daughter trying to upgrade us as we were celebrating our silver wedding.
Very nice except kept awake by banging pipes and noisy plumbing like a basic B & B.
On 3rd night and after numerous complaints and despite being assured that problem had been rectified moved to another suite in the middle of the night.
Slept ok but poor management and incompetent staff lead to a chain reaction resulting in being left in reception with "no room" taxi sent away as not in room, the list of bad management and incompetance is endless.
Made a formal written complaint, to add to the numerous verbal complaints only to recieve a re assurance that they will be "reinforcing our training programmes" ! oh that old chestnut.
For the money you pay you can do much better, try somewhere else.
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- Also Known As:
- Banyan Tree Bangkok Hotel Bangkok
- Bangkok Banyan Tree Hotel