Good hotel with a big name. Restaurant on the top is awesome (but very expensive you pay the view…) Employees are very friendly. The disappointing thing was that every second employees asked us to fill out the feedback form this is getting boring. We paid for an up great to a renovated room, but in our opinion the room was not renovated, it has very dark furniture and walls. Maybe people like it we don’t. We complaint as the room was also very loud and to the wrong side. The complaint management handling was good, we did not pay for the upgrade as we unfortunately could not change the room (fully booked). Employees at the club area at breakfast seems to be a bit disorganized from time to time ("you cannot order your eggs now you have to wait" may be a language problem?!).
The Japanese restaurant has very good food as well as the restaurant on the roof top.
We did not use the pool so we cannot say anything about that.
Concierges were very friendly and helpful. Also the own shuttle to different locations is very convenient. As the location of the hotel is not very central and the metro is far away you need to take the taxi or the shuttle bus.
All in all it was quite ok but we expected a bit more...but this is a personal opinion....
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- Also Known As:
- Banyan Tree Bangkok Hotel Bangkok
- Bangkok Banyan Tree Hotel