Stayed six nights in May as second part of a holiday in the region. Always wanted to stay here and overall not disappointed at all, but a small number of fixable niggles. At first check in was not the smoothest, I was travelling with friends, we had two separate rooms, there was one other couple at check-in already and the reception team seemed a tiny bit thrown (though I know that couldn't have been the case surely) at handling one-party two bookings, kept my friends standing rather than checking them in seperately at another station, and then asking them for their booking vouchers over my head. A shaky start, but then boom, they got into gear and hey presto told us pre-arrangements had been confirmed, also confirmed room upgrades to deluxe studios which was a lovely treat, and we were escorted to our rooms to finish the check-in formalities, the rest of which went off completely without a hitch.
The really good parts the stay:
Excellent room, lots of space and beautifully finished.
F&B operation is right on the button - Always excellent/exceptional quality food, drinks. We did the chocolate buffet twice and Celadon the Thai restaurant three times - Not surprising really as every visit to Bangkok, where-ever I've stayed I've always visited the Sukhothai for both of these culinary treats!
F&B serving team - These ladies and gentlemen are the 'gems set in the crown' of the hotel - Personable, friendly, enthusiastic, helpful, always professional. Every one of them. Especial mention to the restaurant managers at the Colonnade who always made the one rate-inclusive meal of the day still a major dining occasion, with strong efforts to make the guest feel special - Each day there was a good recommendation or a clever suggestion, and after the first day these ladies always used my name. Exceptional. But I won't forget to mention the manager and team at the weekend chocolate buffet, or the manager and team at Celadon either - Everybody was First Class. Bravo.
Big pool - Good for sun most of the day on the far side until around 4pm.
On the 2nd day the in-room robes were supplemented by an over-sized fluffy version to fit my *ahem* larger frame - The thoughtfulness was much appreciated!
Birthday cake for my birthday - Thank you Sukhothai!
The odd parts of the stay:
Cleaning schedule in the hotel grounds - I found it strange to come back from dinner or post-dinner drinks at 10.30 to find people wet-wiping tiled floors or vacuuming hallways - I've never seen this sort of activity taking place at those sort of times before. Not begrudging anybody who doesn't need to work ungodly hours, but frankly that kind of activity shouldn't take place in front of guests during normal guest hours, which in a (Bangkok) city-centre hotel is probably start of breakfast to midnight perhaps? Those having to work in unair-conditioned parts would often also take their jackets off because of the heat - Again, not begrudging anybody doing their job (and the answer isn't to insist they keep their jackets on whilst doing manual labour in 31c heat...) but it can't be helpful image-wise, where a high-end hotel might want to create an illusory environment of effortless elegance to continue to attract existing and new high-end guests (OR - people like me who want a little bit of escapism on their holidays!).
So it looks like a maintainence schedule might start at some point methinks, on certain parts of the hotel anyway -
1) The lobby corridor carpet looked a bit tired,
2) My room toilet at first refused to flush which could have been embarrassing, and then after it was fixed it refused to stop flushing. Then both times the engineer who came didn't replace/report back that one of the bathroom lightbulbs needed replacing - Just an oversight but the devil's in the details and all that.
3) My adjustable shower head was also broken but by this stage I'd had enough of the in-room plumbing (pt2) and let it be.
4) My friend's room had a chaise comprising a chair and footstool, my identical room only had the chair part - I assume the footstool was damaged or in for repairs and simply not replaced - Minor issue esp as I was single occupancy in the room, but I'd have liked to put my feet up sometimes when eating my bananas!
5) Pool area - the wooden sun-bed frames were starting to show the wear-and-tear of Bangkok weather, still perfectly usable but image-wise faded varnish and worn edges don't encourage a sense of "luxe" - I spotted a couple of new and modern-looking sunbeds tucked away in a corner, I'm assuming they are being road-tested perhaps with the view of replacing the current stock?
6) Pool area pt2 - Probably nothing can be done, but the multi-story carpark next to the pool is rather an eye-sore. Flight of fantasy here, but could arrangements be made with the owners of it to maybe construct wooden lattice work or some other decorative fix, up the first 6 stories of that side of the building? Also, as a guy I was fine with it, but one of my (female) travelling companions said she found it a little uncomfortable to have 2-4 men spending a prolonged period of time gawping down at the pool area from the car-park - they usually appeared whenever there were a few ladies at the pool...
Overall, I would recommend the Sukhothai - It's an exceptional and beautiful property with enthusiastic and professional staff and the hotel has given me many happy memories to return home with!
The deluxe studios are delightful, if going for one of these ask for room numbers ending maybe 4 or...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you very much for staying at The Sukhothai Bangkok and I truly appreciate your time posting the review on Trip Advisor.
We are delighted that you were overall enjoying your stay here, particularly with the Room set up, Food & Beverage dining experience and service, as well as the attention to details that our team had done a remarkable job in delighting your with the bathrobe set up, birthday cake and etc.
On the other hand I am also thankful to your comments and suggestions made to the maintenance of the hotel with the wooden sunbed at the pool and the guestroom corridor; please note that this is also on our plan to address this matter. With regards to the cleaning schedule, it is also a normal practice for our team to perform the deep cleaning duty during night time to minimize the impact to other guests during day time.
We certainly appreciate your feedback as we never stop improving and we very much look forward to welcoming you back in the very near future.
Pattama Yoshimura (Mrs.)
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.