This was our second visit and we loved it just as much as the first last year. Most of the staff have worked here for many years and it shows. Great attention to detail and the team work is effective. Everyone from reception, the restaurant and the concierge (who was particularly helpful), to room service and housekeeping. For us it's one of those places where you feel at home immediately and enjoy staying. Were there niggles - a few, but nothing is perfect and they didn't spoil our visit in any way and they certainly aren't worth mentioning. The overall experience was very good indeed and we have already booked again for next Xmas/New Year. Perhaps that says it all.