I recently stayed at the Peninsula. I traveled with my partner from Miami on a vacation to Bangkok and Bali. We had stayed at the Peninsula in Los Angeles a few years ago and had a wonderful time. We appreciated the 24 hour check in/out and the warm smiles that greeted us when we arrived to eat dinner at their fancy restaurant dressed casually. Anyhow, we had a second great experience at this chain. We got great rates on the Peninsula hotel website for a 3 night stay/shopper's retreat in a deluxe room. They upgraded us to a suite on arrival w/ fresh fruit, incredible view, the works. There is a tv in the bathroom so you can take a bath and watch a movie. The gym is wonderful. There are boats that take you right to the metrorail every few minutes. There is free internet in the rooms. Everything seemed so cheap for this type of hotel. When we wanted to take a motor boat to see some sites, we asked at the dock and they had one arranged w/in minutes for a fair price always smiling and nice to us. There is no comparison to Bali or Miami where it is much, much more expensive to stay at a place like this. In fact, I don't think you can find service at any hotel in Miami like what we experienced at the Peninsula for any price. Breakfast was incredible w/ make your own miso soup (my favorite), dim sum, passion fruits and every other type of fruit, wonderful coffee - about the best breakfast anywhere, like a fancy brunch in Miami w/o the champagne. When you go overseas, I love eating all the fresh fruit where it doesn't taste so processed as it does in the U.S. The caipirinhas were about the only complaint - I don't think they use real cachaca - tasted more like rum. The sunset boat trip was cheap and well worth the price. We traveled up river to see a temple at sunset. There seemed to be as many workers serving all you can eat canapes and drinks as there were patrons - a wonderful experience. On our last day, we had to leave at 4am, they were so accommodating, as they had been our entire stay, calling a taxi when we didn't want to use their limo, and even giving us a free room service breakfast at 3am since we couldn't make the buffet - what other hotel would do that?! We expected to pay & they insisted breakfast was included in our rate. Unlike so many other hotels, it didn't feel like we were pressured to spend money or to do this or that. Lots of perks were included in the price and it was a very relaxing setting befitting a real 5 star hotel. After Bali, we returned to Thailand for one night before flying home and stayed at the Banyon Tree. We had an awful experience at check-in where our reservation (which we made the day before - so what) was lost, they then wanted to charge us the rack rate and not the internet rate, we threatened to leave and just go to peninsula, argued for about 30 minutes w/ the front desk, our room (internet rate) ended up costing about the same as peninsula once we had convinced them that we had a reservation (my partner had to buy an internet card from hotel to access internet email to prove we had paid for it), internet cost something insane like 30 bucks for 24 hours, they wanted to sell bath crystals next to the bath, (hadn't we paid enough for free bath products) and they weren't friendly. I will rave about the peninsula to people for years to come and can't wait to try a new one somewhere else someday. Lest I forget, we did order room service a couple times and it is presented incredibly and very tasty.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.