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“Stayed here every year since they opened in 1998 -- time for a change” 4 of 5 stars
Review of The Peninsula Bangkok

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The Peninsula Bangkok
5.0 of 5 Hotel   |   333 Charoennakorn Road | Khlong San, Bangkok 10600, Thailand   |  
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Ranked #7 of 750 hotels in Bangkok
Los Angeles, California
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
“Stayed here every year since they opened in 1998 -- time for a change”
4 of 5 stars Reviewed December 29, 2012

We have stayed at the Peninsula every year since it opened in 1998 and therefore have a perspective that unfortunately recalls the earlier visits that exemplified extraordinary service, quality food, and impeccable lodging. This last visit for a week in a one-bedroom Suite was somewhat disappointing and probably we will be considering alternative accommodations for future trips.

The level of service is still outstanding even with some noticeable cutbacks. The buffet breakfast by the river is still unrivaled for variety and custom omelets and Asian cuisine, but would recommend lunch and dinner meals be taken elsewhere. Some parts of the rooms are looking a little tired especially wear and tear on the original beautiful and obviously expensive carpets. They have, however, updated technology throughout.

The hotel has one of the better pools in Southeast Asia that now caters more to families. Lots of baby's with diapers in pool (concerned about health issues with that), children running all over the hard pavement unsupervised. Can't believe there haven't been injuries, even serious ones. Not a very relaxing experience any more. The pool boys do an absolutely incredible job even with some obvious cutbacks.

The hotel lobby is stunning, location is fun with complimentary boat service to sky train and other locations. Our best visits have not been during the holidays since the hotel is crowded and services are more stressed. Peninsula hotels are a great brand with great employees, but it may be time for a parting of the ways -- at least for us.

Room Tip: All one bedroom suites are great even on lower floors.
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  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (375)
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English first
Dublin, Ireland
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 29, 2012 via mobile

Oh dear. Having stayed here before, after Christmas in 2010, my husband & I were so looking forward to returning to the Peninsula in Bangkok, but we leave knowing we won't be returning again. What was an excellent hotel, steeped in all the traditions of a grande dame no longer seems to be making an effort. Sure, the location is amazing, beside the river, with ample tender boats buzzing to and fro... And the pool area, though too small for number of guests, is superb, manned by charming attendants who spend their days placating disgruntled guests waiting for sun beds... And the bedrooms have every amenity you could think of, and then some more... But the hotel lacks that extra bit of charm one hopes, and is paying amply for.

On arrival, the front desk staff are pleasant and efficient, but short of them running a credit check on me, I couldn't have given them more financial security for our 3 night stay. And while all rooms face the river (a big selling point), our first 'grand delux' room was their version of the gimp room, even though we'd been told it had a "great view". Note - if paying handsomely do not accept rooms ending in -01 or -12. We asked for a room in the centre of the hotel, and this was facilitated, but without any follow up or charm. At no time were we shown to our room; just popped in the lift with a button pushed and the assurance that our bags would follow. Also, maybe just a small thing, but the juice and fresh floral arrangement that was in our room on arrival in 2010 wasn't there this year - cut backs?

On the plus side - breakfast was as good as ever, (totally unchanged) and our room service coffee (though in-room DIY facilities are available) came on starched linen cloth-lined trays, with offers of hot or cold milk etc. Proper.

Another plus - I confused our flight time and we had to check out 24 hours earlier than I'd anticipated (damn 24-hour clock, time zones and through-the-night flights). The hotel was kind enough not to charge us any penalites for our late cancellation.

But while the whole stay was pleasant and efficient, I don't feel like the sort of pampered rock star I should. Instead, I feel like I've had a not-unpleasant trip to the bank.

  • Stayed December 2012
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Vancouver, Canada
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed December 28, 2012

This hotel thinks of itself as one of the great luxury hotels of the world but it isn't. First of all the hotel is on the wrong side of the river which makes going anywhere unpredictable and a chore. It takes at least 15 minutes by boat to get to anywhere. If you go out twice a day sightseeing shopping or dinner you have to add at least an hour in travel time to what you spend if you were staying at the Oriental or the Shangri-La.

The initial room we were given had many problems, both as to wiring, air conditioning and a shower which flooded the bathroom. We were moved to an upper floor luxury suite which was certainly gracious but guests should never have been put in the first room. That said, management was very responsive.

Excellent breakfast buffet but otherwise the food is unremarkable. In general the hotel's atmosphere is generic with no particular sense of being in Thailand or even Asia save for the view of the river.

Excellent staff to greet you at the airport and assist you through departure. They were the best thing about the hotel!

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed December 27, 2012

We stayed at Bangkok Peninsula from Dec 20-28, 2012. Again excellent service, superb rooms, very friendly staff. I would like to rate the Pen as one of the very best hotels in Asia. Small minor point is the service at busy times at the pool, the pool team lacks extra hands to get all requests done.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Savannah, GA
Senior Contributor
45 reviews 45 reviews
22 hotel reviews
Reviews in 14 cities Reviews in 14 cities
74 helpful votes 74 helpful votes
5 of 5 stars Reviewed December 23, 2012

It's so true, you get what you pay for. The Peninsula is luxurious, elegant but not pretentious. It offers a relaxing, pampering and wonderful experience. The check-in desk is always very busy, so that was a bit irritating, but once past there, it was smooth sailing.

The room, a grand deluxe, was very nice. Not large at all, but a great view from the 6th floor. They have 37 floors but they were full so we got the 6th. The bed was extremely comfortable, like sleeping on a cloud. The bathroom was immaculate, with great towels and amenities, big shower and tub, two sinks and private toilet. There was a walk-in closet area with safe (too small for laptops???), shoe cleaning supplies, blow dryer, etc. They provide robes and slippers.

Everything in the room is automated. You can turn everything on or off from beside your bed or at the front door. The curtains are automated, the TV remote is high tech. The channels are the normal ones on the flat screen tv. The placement of the TV was strange. it was to the side of the bed and therefore hard to see without turning your neck. It got a big uncomfortable to watch but who watches TV when there are so many other things to do.

The pool area is divine, but there are really not enough loungers for the hotel's size. We managed to find one every day, but sometimes couldn't get one of their divine sala's with a roof on top to block the sun. there are three pools in the long pool area, and the loungers are really comfortable. When you get there, the pool attendant sets up the lounger for you to insure your comfort. They offer ice water constantly and in the afternoon a very small scoop of ice cream to refresh. They have a restaurant at the pool and sala service. The food is excellent but VERY expensive. The pool goes right out to the river and is beautifully kept and the right temperature. There is also an outdoor jacuzzi.

The gym is very small but has the basics. there were three attendants and me in the gym when I was there. They provide towels, water and headphones. Each piece of equipment has a TV function on it. The changing room has a hot and freezing cold jacuzzi in a very relaxing room, with steam room and sauna. They provide lockers and everything you need for a shower. There is a small little machine that dries out your bathing suit in 10 seconds.

The spa is next door, but at the average price of $200 for a simple thai massage, i chose to go to Healthland and get the same massage for 20 USD. The spa is over priced and empty because of it.

The restaurants are all good. The chinese dim sum lunch is delicious and a lot of food. The evening dinner buffet is fantastic (1880++ baht, about $66 bucks per person), the breakfast is fine, surprisingly lower quality than the other food options. There is plenty there and it is good, but it is very ordinary. They make fresh omelets for you and you do eat right next to the river, so the atmosphere can't be beat!

At night, they have bars in the lobby with live music, and outside by the river and in a small sala above the thai restaurant. Drinks at the river bar are about 10 bucks each, and very weak, and the service at the river bar is terrible! Took an hour to get a second drink. But its because the servers are also working the dinner buffet tables as well and it was very busy so they never came back over to the bar area. They also offer endless cashews to accompany the drinks but you have to ask for them.

There is frequent boat service to the Peninsula pier across the river, where you can get a taxi or to the BTS where you can take a train to the main tourist areas. The boat is very nice and fast.

The hotel is on the Thonburi side of the river, so you need to taxi or boat to anywhere. It does make getting to the main areas a bit of a hike, but the environment of the hotel is so pleasant its worth it.

Everything about this hotel was upscale and relaxed. The personnel were very well trained and eager to please. Check out was about like check in. Very slow with lots of people in line.

But it was the high season.

Room Tip: Any room is a good room. Try to get a higher floor.
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed December 21, 2012

We stayed at the Peninsula Hotel in November 2012. I was very excited to stay at what was supposed to be one of the top hotels in the world. I confirmed and re-confirmed our reservation with an extra bed for our 11-year old son and late arrival. We arrived at the hotel at half past midnight, exhausted from traveling. Nobody took our bags. That's right, in this five star world-calls hotel, there was no one to take our bags and we had to cart all of the bags to the check-in desk. I was very surprised but figured that the bags would then be taken to our room. Not so. After checking in, we were told to take the elevator up and no-one offered to take our bags, nor did anyone show us to the room or explained the amenities in the room (remote control curtains, lights, etc.) I was stunned and wanted to complain but frankly I was too tired and my son too whine. He just wanted to go to bed.

When checking in, I, once again, confirmed that the extra bed was in the room. To my shock, the bed was not there. At this point it is close to 1 a.m. and my son is melting down wanting to go to sleep but he doesn't have a bed. I called downstairs and the bed did arrive 20 minutes later but, I have to ask you, is this the five star service that you would expect from a hotel of this caliber?

To give the hotel its due, the rooms were very nice, the grounds lovely and the pool service attentive. Hence, a three-star experience but not the five star experience that I was expecting.

  • Stayed November 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed December 20, 2012

We stayed 3 nights in November. I had booked The Penninsula for a 40th Birthday as I'd read it was the top hotel, however after I'd booked it there were lots of reviews that the hotel isn't what it used to be and that it was tired and had gone downhill. This just simply isn't true!! This is definitely one of 2 of the best hotels I've stayed in. Beautiful views, stunning rooms, great bars and restaurants and the free boat shuttle service, what's not to like, I definately return.

Very central for all the top ten sightseeing places, we didnt' try the spa, the pool was great and very quiet too. Very recommended.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about The Peninsula Bangkok

Address: 333 Charoennakorn Road | Khlong San, Bangkok 10600, Thailand
Phone Number:
Location: Thailand > Bangkok
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Bangkok
#6 Luxury Hotel in Bangkok
#6 Business Hotel in Bangkok
#14 Family Hotel in Bangkok
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Peninsula Bangkok 5*
Official Description (provided by the hotel):
Developed as one of the finest hotel properties in Bangkok, its riverside location inspired the wave- shaped design, capitalising on the uninterrupted panoramic views from every room and adding a distinctive architectural statement to the Bangkok skyline. The Peninsula Bangkok offers commanding city views, luxurious comfort, sophisticated facilities, extraordinary dining options and the legendary Peninsula service. ... more   less 
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Also Known As:
The Peninsula Bangkok Hotel Bangkok
Peninsula Bangkok
Peninsula Hotel Bangkok
Bangkok Peninsula

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