I have been coming to this hotel for five years on business. This year, I was disappointed in the quality of the room. It was definitely showing its age. There were noticeable tears in the wallpaper and stains on the carpet. I was particularly disappointed as this was a Tower, or premium, room. Also, the AC was not functioning well. I asked for it to be fixed on the first day with no luck. I spoke with the manager on the second day and it still was not fixed. It took a third visit from the workman before it was fixed. I would have expected the manager to check and see if I was satisfied, but she did not.
The positives include the service of the front desk, the Italian restaurant, and the lobby lounge. The breakfast is good but not great.
I will definitely give it another chance, but the rooms need to be updated and the management needs to provide better service.
- Also Known As:
- Royal Orchid Sheraton Hotel And Towers
- Sheraton Royal Orchid
- Sheraton Bangkok
- Royal Orchid Sheraton
- Royal Orchid Sheraton Bangkok
- Royal Orchid Sheraton Hotel
- Bangkok Sheraton
- Official Description (provided by the hotel):
- Located on the legendary Chao Phraya River with exquisite views, we offer a pleasant combination of warm Thai hospitality and world-class service in a modern setting just minutes from Bangkok's business districts, entertainment, and attractions.Enjoy the refined style and modern comforts of a relaxing riverside hotel. Take time out at our two pools or book a spa treatment, discover exciting cuisine in our six restaurants and bars, or experience memorable events in 22 unrivaled function rooms.All 726 of our spacious guest rooms and suites boast spectacular panoramic river views. Revel in the warm, calming, and contemporary ambiance of these well-appointed accommodations, featuring subtle Thai style and the Sheraton Sweet Sleeper™ Bed. ... more less
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