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“Luxurious, Beautiful Stay- did leave feeling "nickeled and dimed" though” 5 of 5 stars
Review of Metropolitan by COMO, Bangkok

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Metropolitan by COMO, Bangkok
5.0 of 5 Hotel   |   27 South Sathorn Road | Tungmahamek, Sathorn, Bangkok 10120, Thailand   |  
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Ranked #15 of 756 Hotels in Bangkok
San Francisco, California
Top Contributor
64 reviews 64 reviews
58 hotel reviews
Reviews in 53 cities Reviews in 53 cities
147 helpful votes 147 helpful votes
“Luxurious, Beautiful Stay- did leave feeling "nickeled and dimed" though”
5 of 5 stars Reviewed April 25, 2011

I really loved the Metropolitan in Bangkok. This is a beautiful, very comfortable and quiet hotel that caters to design-oriented travelers. My experience was not perfect here, but with a six night stay, I'm not sure how reasonable that expectation is to begin with...

The great things:

- fantastic room design. Spend a bit extra to upgrade the room type. I stayed for two nights in the basic room and didn't really care for it because it was a little dark and cramped. I was much happier with the upgraded room type because of the light, space, and design. Difference in price was approx. $30 usd per night during my stay.

- great amenities. Loved the COMO bath products!

- helpful staff. Aside from the obvious mandate to charge for just about everything, I loved the staff here and don't fault them for anything. Very helpful, resourceful when it comes to city recommendations, and attentive.

- the spa was absolutely fantastic. I was the first one to the gym every morning- worked out overlooking the beautiful pool as the sun was rising. The complimentary access to the "locker room" turned the hotel experience from good to great- the soaking tub was gorgeous, the scented steam room was great, and it was so calming and relaxing to prepare for the day in the spa area. It's beautiful and every guest just has to spend some time here (and some guests didn't!).

The negative parts of my stay:

- I had a hard time getting cabs to deliver me to the hotel. Despite the handy cards I received each morning with directions (in Thai) to my destination and back, many cabs refused to take me to the Metropolitan, and even more got lost along the way. It's right by the Banyan Tree (an incredibly popular tourist spot due to the rooftop bar), but even still, the location was DIFFICULT if you plan on taking many taxis.

- Like my title suggests, this hotel charges for everything and they charge A LOT. The internet situation was difficult, my basic latte ran about $6 each morning (but it was delicious, to be fair), my glass of wine by the pool in the evenings was about $15 once it was all said and done, etc. This is a nice hotel and I had a great experience, but I think it would be a classy touch to ease up on the pricing of every little thing and guests might not feel quite so gouged by the end of their stay.

All in all, a fantastic place to stay. I left the hotel each day feeling very relaxed and zen, which if you've never been to Bangkok before, trust me... that's not very easy to accomplish in this frenetic (and awesome!) city!

Room Tip: Upgrade-difference in deluxe is big!
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  • Stayed April 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,146 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (168)
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Singapore, Singapore
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed April 24, 2011

I was really looking forward to my stay at the Metropolitan Hotel in Bangkok. I am a big fan of the Shambala yoga studio in Singapore and had also had a wonderful stay at the Como resort in Bhutan. This Como hotel in Bangkok I think is worth a miss. The yoga classes were very disappointing. The room was musty. The hotel is constantly trying to charge you for internet usage even in the business center.

Highlight was the breakfast. Very healthy and delicious.

Room Tip: Not sure there is a best room.
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  • Stayed April 2011, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Met_BKK, General Manager at Metropolitan by COMO, Bangkok, responded to this review, April 27, 2011
Dear Sir/Madam,

I have read with concern your comment regarding your recent stay with us at the Metropolitan Bangkok.

I have taken note of every point in your review and have discussed with respective department heads to ensure these problems are rectified.

I am sorry to hear of your disappointment about the yoga classes. Currently, the level of yoga classes conducted at COMO Shambhala are for beginners. However, we will be pleased to organise a private or one-on-one session for our guests who wish to go for intermediate level or advance class. Our COMO Shambhala staff will be happy to arrange a schedule that suits you.

Regarding the room smell, I have asked our housekeeping team to ensure that ozone machines are used for air circulation.

As for the internet/wi-fi service, it is currently outsourced through a third party service provider. However, we do have a plan to review the contract again at the end of the year and re-assess the best course of action to deliver this facility.

Thank you very much for taking time to share with us your comments. I hope that our shortcomings will not mar too much your impression of the Metropolitan and I look forward to another opportunity to serve you better.

Yours Sincerely,

James Low
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
5 of 5 stars Reviewed April 24, 2011

My friend and I enjoyed a fantastic trip to Bangkok. We stayed at the Metropolitan and would thoroughly recommend it. The staff were friendly, helpful and incredibly efficient. In fact they achieved the balance of not being able to do enough to help guests without being at all overbearing. The rooms were huge and well equipped. The bathrobes and cosmetics were the best we've had anywhere in the world. The food is delicious, both breakfast and room/pool service. The hotel is also a great base to visit this amazing city.

  • Stayed April 2011, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Sydney, Australia
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed April 23, 2011

The rooms are large, however the overall feel of the hotel is one of decline. The bathroom was dirty, the new breakfast restaurant was sterile, bland and uninspiring. The real disappointment however was Nahm, first they were fully booked, then there were tables, then fully booked? We walked in and got a table outside. Our drinks were delivered by ten staff and the drink order was incorrect. We ordered a salad to share for entree and repeated this three times to be sure it came first, a fish and a curry dish for mains.... First came steamed COLD rice then all three dishes at once, to be fair the flavours were hard to distinguish, the salad was a soupy mess, the catfish a greasy rendition that is still repeating and the squid and snow peas a total mystery! The maitre d should be taught the abc's of service as his was nil and the more than six staff attending our table a complete bungle! Really disappointing - in an out in thirty minutes and not a minute too soon, unfortunately the back pocket is lighter on but look at the bright side, the Celadon at The Sukhothai is two minutes walk, two hundred times better, with people who know what they are doing!

  • Stayed April 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newtownards
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 23, 2011

this hotel was an amazing hotel, never stayed anywhere better, the staff were great, the rooms were fab, very quiet hotel, great location, food was devine,

  • Stayed July 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed April 19, 2011

But beware, only higher end rooms are really worth staying in - 'executive rooms' are boxy and more suited to business stays. Lovely pool, great food, staff helpful, relaxing.

  • Stayed March 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Melbourne, Australia
Senior Contributor
42 reviews 42 reviews
34 hotel reviews
Reviews in 30 cities Reviews in 30 cities
91 helpful votes 91 helpful votes
5 of 5 stars Reviewed April 18, 2011

Summary: A wonderful boutique property in a great location; fantastic service and staff; great restaurant (nahm by Michelin-star chef David Thompson) with great service; fantastic architecture and interior design; great gym.

What I liked: The quiet unassuming style of the hotel; very private [unlike The Oriental where tourists go to visit]; convenient location near business district, and Silom (but not in it!); personal service from fantastic reception staff who remembers your name and room number after a couple of days; large spacious gym and lovely steam/jacuzzi facility in the change rooms; spacious room and great value for money.

What I did not like: No views from the room; breakfast restaurant (Glow) tucked away in a room that felt more like a cafetaria than an upmarket restaurant, despite the great healthy meal offering; expensive in-room Internet pricing.

Internet: the hotel offers free WiFi at the lobby, so what you have to do is to get a password from the reception. This gives you one hour free access and once you log in from the lobby, you can use the WiFi anywhere in the hotel for one hour. There is no limit as to how many of these 'one-hour' access that you can get from the hotel. So far so good. But the hotel charges you about US$23 a day if you have to have continuous Internet access. This policy does not makes sense to me, and merely serves to annoy me. Why not just make it free?

nahm: This is the wonderful Thai restaurant located at the hotel, operated by David Thompson. The food is great, and the service is fantastic. Very friendly restaurant manager (Troy Sutton) with great knowledge of wine pairing and menu. Reasonably priced for food (wine is expensive).

  • Stayed April 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Metropolitan by COMO, Bangkok

Address: 27 South Sathorn Road | Tungmahamek, Sathorn, Bangkok 10120, Thailand
Location: Thailand > Bangkok
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Spa Hotel in Bangkok
#13 Family Hotel in Bangkok
#13 Luxury Hotel in Bangkok
#14 Romantic Hotel in Bangkok
#20 Business Hotel in Bangkok
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Metropolitan by COMO, Bangkok 5*
Official Description (provided by the hotel):
Metropolitan by COMO, Bangkok is a 169-room 5 star hotel defined by subtle, contemporary design and intuitive, polished service. The Met Bar, a stylish lounge-like bar, serves a comprehensive selection of martini cocktails with visiting live DJs. Nahm restaurant serves Thai cuisine from award-winning Australian chef David Thompson whilst glow focuses on an organic, healthful menu. Relaxation is available at COMO Shambhala Urban Escape, comprising Asian-inspired treatments, a gym, Yoga studio and outdoor pool. ... more   less 
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Also Known As:
Metropolitan Bangkok Hotel Bangkok
Metropolitan Hotel Bangkok
Bangkok Metropolitan Hotel

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