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“I'll Be Back!” 4 of 5 stars
Review of Mandarin Oriental, Bangkok

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Mandarin Oriental, Bangkok
5.0 of 5 Hotel   |   48 Oriental Avenue,Charoenkrung, Bangkok 10500, Thailand   |  
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Complimentary 3rd Night
Ranked #2 of 764 Hotels in Bangkok
5.0 of 5 stars 2,313 Reviews
Moscow, Russia
Senior Contributor
38 reviews 38 reviews
38 hotel reviews
Reviews in 27 cities Reviews in 27 cities
52 helpful votes 52 helpful votes
“I'll Be Back!”
4 of 5 stars Reviewed July 24, 2014

Had a chance to stay at the Mandarin in Bangkok just for one night. What I can say is that one night is far from being enough to experience this "dinosaur" of a hotel to the fullest. You actually need a map to understand where it starts and where it ends!! Still, i'll try my best to write an objective review of my impressions.

First off the hotel lobby is a thing of beauty (picture attached)!!! Staff are in plenty so there is always someone that can help you with whatever you need. At Check-in I had a receptionist escort me to the room to show me around. She was followed by the floor butler (they have a butler for each floor) who also offered help in anything I need. By now, it's probably clear that service wise, this place is flawless. To be honest the only flaw I had with my stay was that it was too short.

Hopefully I'll visit again some day.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOBangkok, Communications Manager at Mandarin Oriental, Bangkok, responded to this review, July 29, 2014
Dear Guy3103

Thank you very much for your TripAdvisor review regarding your recent stay at Mandarin Oriental, Bangkok. I am delighted to hear that you particularly appreciated the legendary ambiance of the hotel, caring service and iconic lobby. We all look forward to welcoming you back to ‘La Grande Dame’ soon.

Warm regards
Michael Nurbatlian
Communications Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,313 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Houston, Texas
Top Contributor
67 reviews 67 reviews
6 hotel reviews
Reviews in 15 cities Reviews in 15 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed July 23, 2014

W.hen we were in Bangkok we stopped by the Mandarin Oriental for drinks.The lobby and lounge are outstanding, pure luxury covered fresh orchids. One of the most beautiful lobbies in a hotel I have ever seen. Next time we visit Bangkok we will for sure stay in the Mandarin Oriental Hotel

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOBangkok, Communications Manager at Mandarin Oriental, Bangkok, responded to this review, July 29, 2014
Dear Spike S

I am delighted to hear you had a fabulous experience at Mandarin Oriental, Bangkok on your recent visit. I am pleased that you enjoyed the outstanding lobby and legendary Oriental service. When your plans bring you back to Bangkok, please let me know; I would be pleased to help with the necessary arrangements.

Warmest personal regards
Michael Nurbatlian
Communications Manager
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Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed July 23, 2014

I have been in many Mandarin Oriental hotels and the one in Bangkok is my favourite. Every single area of the hotel is beautiful, romantic and perfect. The service is amazing and the staff very kind.
It is the only hotel where I like to stay in Bangkok.

Stayed November 2013, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOBangkok, Communications Manager at Mandarin Oriental, Bangkok, responded to this review, July 29, 2014
Dear AlbertoCrespo

What an honor to be recognized as “The Best Mandarin Oriental Hotel.” We are so glad to hear how much you and your family enjoyed the luxuries and legendary service at Mandarin Oriental, Bangkok and we look forward to welcoming you back ‘home’ soon! Thank you for your heartfelt recommendation.

Sincerely yours
Michael Nurbatlian
Communications Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marbella, Spain
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
85 helpful votes 85 helpful votes
5 of 5 stars Reviewed July 22, 2014

Stayed here about fifteen times now at all times of the year. Been there the last three January's.

The service is fantastic, the rooms are good without being fantastic but we always have the same room on the third floor overlooking the river and swimming pool.

Very classy, secluded, special place. Small criticism last January was that the Manager never said hello to us whereas certain other staff remembered us as you would expect from grande dame like this.

Room Tip: Get a room over the swimming pool or facing the river, some rooms back on to the city and are not so...
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  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOBangkok, Communications Manager at Mandarin Oriental, Bangkok, responded to this review, July 29, 2014
Dear Luxurytravelmanuk

Thank you very much for a truly glowing review of ‘La Grande Dame!’ We are delighted to hear such wonderful comments about the legendary service, the rooms and the pool. Thank you very much for your continued patronage over the years and we look forward to welcoming you ‘home’ again very soon!

Warmest personal regards,
Michael Nurbatlian
Communications Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed July 21, 2014

We've stayed at The Oriental several times, we can't help ourselves! While the hotel is true luxury, a true Five star property with a wing named for writers (which I really love). This amazing hotel has an ordinary, unpretentious way of being in the world. If you can afford the room (maybe even if you can't), you are treated as though the sun rises with your footsteps, even if you are an American sneaker-wearer, delivered to their door in a chauffeured Mercedes limo from the airport . We can only speak in superlatives when it comes to this hotel! The staff is amazing, beautiful and oh so gentle. Noses are not looked down here, they are opened to a world of splendor, of delight, of spa and wellness, of diversity. Being an early riser, I've noticed the hotel is cleaned and repaired during the darkest hours of the night. The world stops when its guests arrive. The experience makes one wonder, "How on earth is this done!" and "can it be cloned!!" Or is it the people who make this experience extraordinary?

Room Tip: All the rooms we've stayed in have been wonderful. Public spaces are magnificent.
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  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOBangkok, Communications Manager at Mandarin Oriental, Bangkok, responded to this review, July 22, 2014
Dear Dottie B

Wow! Thank you very much for this glowing review of Mandarin Oriental, Bangkok. I am very pleased to hear all the wonderful things you had to say about our hotel and I am delighted that you had a fantastic time. It’s great that you especially enjoyed the legendary Oriental service, culinary delights and the wellness programs at the Oriental Spa. Thank you for your lovely comments and recommendation, we look forward to welcome you back ‘home’ for another exquisite stay.

Best Regards
Michael Nurbatlian
Communications Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney,
Senior Contributor
28 reviews 28 reviews
21 hotel reviews
Reviews in 19 cities Reviews in 19 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed July 17, 2014

I always like to read the negative reviews before I decide to stay in a hotel so I really don't know what those reviewers were thinking! This would have to be one of the best and most pleasant hotels around. Staff were attentive, attractively dressed and polite, rooms were spacious and well presented, clean and comfortable. Every meal we had was good and there was plenty of variety at different price ranges and cuisines with excellent table service. Even though the rates are high we still believe we had value for money and look forward to returning in the future. Thanks to all staff who made our stay so memorable.

Room Tip: Pay the most you can reasonably afford - the 'de luxe' rooms looking down river are great. O...
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOBangkok, Communications Manager at Mandarin Oriental, Bangkok, responded to this review, July 22, 2014
Dear gadSydney_

Thank you for taking the time to leave such a fantastic review of Mandarin Oriental, Bangkok! I am delighted to read that you had an amazing stay and that you especially appreciated the legendary service and culinary delights! We look forward to welcoming you back to ‘La Grande Dame’ in the near future.

Kind regards
Michael Nurbatlian
Communications Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 14, 2014

True to the well paid tributes and reputation, The Oriental had proven itself times and times again over many years. Our most recent stay was nothing less than excellent. From the booking service, which I had called. Noted that the room I had stayed previously is still under renovation, Ms. Ananya Utidchalanon from Reservation had kindly suggested alternative room for us. The room turned out to be lovely and suited us well. Our door key was malfunction, and the floor butler who always stationed nearby noted straight away and had that fixed. Every time we leave our room, even for a short breakfast or a short stroll, when returned to room, we always find room service had already came in to take care of towel, replenish water supply and tidy up the place, up to 3 times a day! We never have to put up please clean the room sign. The service at lobby bar was excellent, with generous replenishment of snacks, again without prompting from us. The manager came to chat and check if his staff service was satisfactory. My request for different menu from the near by Authors' Lounge were met with enthusiasm to ensure customer satisfaction. I know that when I stayed at other hotel, the experience can never be compared to the Oriental Bangkok. To me, this is the World Best Hotel!

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOBangkok, Communications Manager at Mandarin Oriental, Bangkok, responded to this review, July 22, 2014
Dear thanni999

What an honor to be recognized as the “best hotel in the world!” We are so glad to hear how much you enjoyed the luxuries and legendary service at Mandarin Oriental, Bangkok and we look forward to welcoming you back to ‘La Grande Dame’ in the very near future! Thank you for your heartfelt recommendation!

Sincerely yours
Michael Nurbatlian
Communications Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mandarin Oriental, Bangkok

Address: 48 Oriental Avenue,Charoenkrung, Bangkok 10500, Thailand
Phone Number:
Location: Thailand > Bangkok
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#1 Romantic Hotel in Bangkok
#1 Family Hotel in Bangkok
#2 Spa Hotel in Bangkok
#2 Luxury Hotel in Bangkok
#2 Business Hotel in Bangkok
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Mandarin Oriental, Bangkok 5*
Number of rooms: 393
Official Description (provided by the hotel):
Built in 1876 and ideally located on the banks of the Chao Phraya River, Mandarin Oriental, Bangkok, has been an inspiration to a host of world-renowned writers from Joseph Conrad, Somerset Maughamto Wilbur Smith and John Le Carre. Mandarin Oriental, Bangkok boasts an international reputation for splendid service, style and grace and facilities including eight restaurants. The hotel's private teakwood shuttle boats provide daily access to the world famous Thai Cooking School, the hotel's Thai restaurant, the award-winning Oriental Spa and Health Centre located across the River; as well as the nearest skytrain station (SaphanTaksin) and River City Shopping Centre. ... more   less 
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Also Known As:
Mandarin Oriental, Bangkok Hotel Bangkok
Oriental Bangkok
Oriental Hotel Bangkok
Bangkok Mandarin Oriental

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