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“They run a tight ship here. Excellent service. Attention to detail.” 5 of 5 stars
Review of Mandarin Oriental, Bangkok

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Mandarin Oriental, Bangkok
5.0 of 5 Hotel   |   48 Oriental Ave, Bangkok 10500, Thailand   |  
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Ranked #1 of 746 hotels in Bangkok
Melbourne, Australia
Contributor
18 reviews 18 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
116 helpful votes 116 helpful votes
“They run a tight ship here. Excellent service. Attention to detail.”
5 of 5 stars Reviewed April 15, 2013

I could barely fault the Mandarin Oriental. It's located right on the river, and makes use of this geography to position its buffet looking out to the river view, and running boats across to the spa on the other side.

The pool area is lovely, and reserved for guests of the hotel only. It has green glass mosaic tiles, mature garden with giant birds of paradise and tropical plants screening and providing privacy, and offset against loungers with deep orange towels. Very elegant. Poolside service excellent.

I was not staying in the most expensive room in the hotel, and my only criticism was that there was some noise from the coridoor penetrating into the room, and I imagine vice-versa. This was largely due to the door not being air-tight, and there being no additional door to the bedroom. This would be by one and only criticism.

The room itself was elegantly furnished. Classic, but with style and a nod to European and Asian colonial influences. Good materiality. In the bathroom, marble and substantial glazed terracotta tiles. No corners cut. The room will rarely need upgrading because they've spent the money getting it right the first time.

In servicing the room, they put lovely Mandarin Oriental bookmarks in all my holiday reads, which are beautifully designed and aesthetic. A great touch.

The hotel staff are so well-trained. They anticipate a customer's every need. They are polite, friendly, receptive, helpful. It's a very tightly run ship.

The foyer area is kept abundant in flowers, subtle fragrant oil wafting through the atrium but not overpowering.

Their afternoon tea is wonderful, as is the historical wing of the hotel in general, and kept with a beautiful history.

Breakfast is also fabulous. A buffet with everything one could dream up. Cooked buffet, fresh orders for omelettes or anything else one desires, pastries, fresh fruit of every and all kinds, fresh juices of every and all kinds, etc.

The only negative is their charging, and they charge for everything, at rates that one would expect for a 5 star hotel, but everything is substantially higher in cost than one would find anywhere else in Bangkok. There are no bargains to be found.

Still - true 5 star luxury.

Impeccable service.

Deserving of 5 star review.

  • Stayed April 2013, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOBangkok, Communications Manager at Mandarin Oriental, Bangkok, responded to this review, April 19, 2013
Dear jetlagged in Paris,

Thank you very much for sharing your experience at Mandarin Oriental, Bangkok. It's a pleasure to read that our colleagues succeeded in creating an outstanding experience and many wonderful memories during your holiday. Thank you as well for your constructive feedback, I have shared with our management team for further consideration. Thank you once again, for recommending our hotel on TripAdvisor.

Warm regards
Michael Nurbatlian
Communications Manager
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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London
Contributor
18 reviews 18 reviews
17 hotel reviews
Reviews in 14 cities Reviews in 14 cities
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed April 14, 2013

We stayed 4 nights just after Easter and Bangkok was sweltering, this hotel,especially it's common areas are just beautiful the staff are attentive if not overly zealous(twice I was bought my bill at the riverside restaurant without having asked for it-clearly at 10:30pm they thought it was time we left!) location wise it was good for us we took taxis everywhere and also used the riverboat whose pier is located right next to the hotel.it is a little stuffy but I expected that , they have dress code after 6:30 pm no flip flops shorts etc .

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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MOBangkok, Communications Manager at Mandarin Oriental, Bangkok, responded to this review, April 19, 2013
Dear Klaassen,

Thank you for your excellent review on TripAdvisor, I am delighted to hear that you enjoyed the gorgeous sceneries and the thoughtful service provided by our colleagues. Thank you for your recommendation and we all look forward to welcoming you back to “La Grande Dame” soon.

Best regards
Michael Nurbatlian
Communications Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bogota, Colombia
Top Contributor
111 reviews 111 reviews
27 hotel reviews
Reviews in 38 cities Reviews in 38 cities
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed April 14, 2013

It is a fact that the Mandarin has competition, mainly the Peninsula and the Four Seasons, and the price is quite steep! But the quality of service, the magnificent restaurants, as well as the pleasure of the reading rooms make the Mandarin a must during a visit to magical Bangkok. We througly emjoyed our stay!

Room Tip: Ask for the rooms closest to the river to get the best views!
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOBangkok, Communications Manager at Mandarin Oriental, Bangkok, responded to this review, April 19, 2013
Dear Cocolo47

I am glad to hear that you had a wonderful experience at Mandarin Oriental, Bangkok and thank you for recommending us. It’s wonderful to know you left with magical memories and we all look forward to welcoming you back to “La Grande Dame” soon.

Warmest personal regards,
Michael Nurbatlian
Communications Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cave Creek, Arizona
Top Contributor
111 reviews 111 reviews
49 hotel reviews
Reviews in 53 cities Reviews in 53 cities
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed April 13, 2013

On our repeat visits to Bangkok, we stay at the Mandarin Oriental Hotel. We visit the Peninsula and Four Seasons but opt to stay at the Mandarin. Every aspect of the hotel is pristine!

First, the setting. It is located on the river itself. It is the side of the river where all the shopping is located (as opposed to the Peninsula across the other side of the river. Hotel launches move the patrons from one side of the river to the other and/or to other river locations.) The view of the river from the rooms facing the French Embassy is breath taking! Breakfast buffet (or a la cart) on the riverside patio is delightful. Dinner on the patio either the a la cart section, huge dinner buffet, or the Italian venue are just some of the many options. There is also a seafood restaurant or a Chinese restaurant in the hotel. Their Thai restaurant is located across the river at their Spa area and the hotel launch will get you there.

Then there is the hotel itself! Just viewing the floral arrangements in the large lobby area (where High Tea is available) is a treat. The displays change periodically but you can bet the center ceiling display will be a photo event (the displays at both the Four Seasons and the Peninsula do not even come close to the awesome display at the Mandarin). The rooms are immaculate. A butler is stationed on each floor. All amenities are top quality. There are many categories of rooms and are priced accordingly. Naturally, there are less expensive accommodations in Bangkok; however, the Mandarin Oriental gives you your money worth.
If you are headed for Chang Mai their facility there is perhaps even more fantastic!

The entire staff is exceptional. The front desk group; the concierge large helpful staff, porters, greeters, all are friendly, warm, a vibrant.

The hotel, provides transfer service to/from the airport at a cost comparable to like service elsewhere. The advantage of using the service (in addition to riding in a fancy vehicle) to the airport is that there is hotel staff at the airport to further assist you. NOTE: When in Bangkok we use Chang Thai Travel for our transportation needs. They are reasonably (if not cheaply) priced and 100% reliable. That firm provides others services and can be found on the Internet.

Bottom line is that you will not be disappointed during your stay at the mandarin Oriental Hotel, Bangkok!

Room Tip: The view from the rooms on the French Embassy side is more attractive than the down stream view. On...
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOBangkok, Communications Manager at Mandarin Oriental, Bangkok, responded to this review, April 19, 2013
Dear Papaleadfood,

Thank you very much for taking the time to share such detailed feedback with us following your recent stay at Mandarin Oriental, Bangkok. I have shared your compliments with Khun Ken, our floral guru, and he was thrilled to hear your excellent feedback. Thank you as well for recommending our restaurants and for considering our Hotel as “pristine” and “exceptional”.

Please do let us know when your plans bring you back to Bangkok. I would be delighted to assist with the details of your stay to ensure another wonderful experience at “La Grande Dame”.

Sincerely yours,
Michael Nurbatlian
Communications Manager
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Oslo, Norway
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
Reviews in 15 cities Reviews in 15 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed April 10, 2013

Was in Bangkok recently, and stayed a couple of nights for leisure at this place before the business part of the trip. General impression is that it's a nice hotel, but charges twice what the competition does.

Arrival and check-in: Got the pick up service from the airport, which was fine. Check-in was done in the room, and was swift, helpful and to the point.

Room: Had the cheapest room type there. The layout was a bit weird, with the toilet just next to the bed, with only a glass screen covered by wooden slats separating it from the bedroom. Any toilet sounds are pretty audible... Also a bit small, considering that we after checking out from here had a river view room with a balcony that was about 50% larger for half the price at the Shangri La just next door...

Staff and service: Generally very attentive and helpful. Less waiting than at other top hotels in Bangkok. Had a poor check out experience, but that could be a one off, and might not be representative, so I won't go into details.

Food: Great. Tried the lunch buffets at the Thai restaurant across the river and at the Chinese one. They were both really good, but the Chinese one was outstanding. Can't recommend it enough. Even if you're not staying here, try to book their lunch buffet! Didn't try breakfast, since we're not up so early...

Facilities and public areas: Nice and well designed/decorated, but I never really took to the fact that the gym is on one side of the river and the hotel rooms on the other... You need to walk through all the public areas of the hotel and then sit around waiting for a boat to ferry you across to the gym. Also, the pool service seems a bit absent. Sat by one of the pools one day, and only got some water to drink, and then didn't see any more staff. Would have thought a snacks and drinks list might be in order...

Overall I don't want to detract too much, as it is a very nice hotel. In most other cities it would be great, but Bangkok has lots of excellent hotels at very good prices, and frankly, the Mandarin Oriental, although very good, can't really justify its rates in relation to other top Bangkok hotels.

  • Stayed March 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Munich, Germany
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed April 9, 2013

We have been at this wonderful hotel about 10 times. We are missing Mr. Wachtveitls (former Managing Director) spirit.
Certainly, ist is a 5 star hotel, but we had to realize that some things have changed.
Some examples: Carpets in our deluxe room were old and looked dirty. No desire to walk along barfooted.
Men-showers at the restrooms close to the pool werde not in good condition: Handle of the glass door was broken, noone took care during several days.
Service at the outside of the Bamboo Bar was very slow. We had to call the waitress twice, what has never ever been the case before.
We really hope that the hotel management takes better care of this jewel in future!

Room Tip: Ask for room with river View
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  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 8, 2013

One of the best hotels I've stayed in. From the moment you check in till you check out the level of service is excellent. The rooms were spacious and the bathroom was nice. The hotel staffs are attentive. This level of service can't be found even at other Mandarin Oriental hotel. Food was excellent, they have a italian outlet.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOBangkok, Communications Manager at Mandarin Oriental, Bangkok, responded to this review, April 19, 2013
Dear Sush1981

Thank you very much for posting an excellent review about your experience at Mandarin Oriental, Bangkok, on Tripadvisor. I am happy to read that our team consistently exceeded your expectations and you really enjoyed the magical ambiance and culinary delights.
We all look forward to welcoming you back in the very near future.

Warm regards
Michael Nurbatlian
Communications Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Mandarin Oriental, Bangkok

Also Known As:
Mandarin Oriental, Bangkok Hotel Bangkok
Mandarin Oriental, Bangkok Hotel
Mandarin Oriental Bangkok
Oriental Bangkok
Oriental Hotel Bangkok
Bangkok Mandarin
Bangkok Mandarin Oriental
Address: 48 Oriental Ave, Bangkok 10500, Thailand
Phone Number:
Location: Thailand > Bangkok
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#1 Luxury Hotel in Bangkok
#1 Family Hotel in Bangkok
#2 Business Hotel in Bangkok
#3 Romantic Hotel in Bangkok
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Mandarin Oriental, Bangkok 5*
Official Description (provided by the hotel):
Built in 1876 and ideally located on the banks of the Chao Phraya River, Mandarin Oriental, Bangkok, has been an inspiration to a host of world-renowned writers from Joseph Conrad, Somerset Maughamto Wilbur Smith and John Le Carre. Mandarin Oriental, Bangkok boasts an international reputation for splendid service, style and grace and facilities including eight restaurants. The hotel's private teakwood shuttle boats provide daily access to the world famous Thai Cooking School, the hotel's Thai restaurant, the award-winning Oriental Spa and Health Centre located across the River; as well as the nearest skytrain station (SaphanTaksin) and River City Shopping Centre. ... more   less 
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