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“Excellent service” 5 of 5 stars
Review of AVANI Atrium Bangkok

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AVANI Atrium Bangkok
4.0 of 5 Hotel   |   1880 New Petchburi Road, Bangkok 10310, Thailand (Formerly Atrium Bangkok)   |  
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Ranked #116 of 764 Hotels in Bangkok
4.5 of 5 stars 22 Reviews
Mumbai, Maharashtra, India
1 review
“Excellent service”
5 of 5 stars Reviewed 2 days ago NEW

Excellent service with great customer relation team, very helpful staff and a quick response by room service. Really nice food but limited options for vegetarians. quite close to most of the tourist attraction destinations. Great gym and other fitness facilities like spa steam and sauna(which is included in the room cost).
overall it was a fruitful and a relaxing experience.

  • Stayed December 2014, traveled with family
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel_Maldonado, Manager at AVANI Atrium Bangkok, responded to this review, yesterday
Dear Anirudh,
We are very grateful for your comments regarding your stay with AVANI Atrium Bangkok.
It is very rewarding to hear you enjoyed your overall experience, and our Associates were a big part of your positive impression.

We make an effort to create a comfortable environment for everyone to enjoy, and your feedback is very helpful in our continuous improvement.

We look forward to your return, and trust you will continue to make AVANI Atrium Bangkok your destination of choice.

Best regards,

Miguel Maldonado
Resident Manager
AVANI Atrium Bangkok Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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22 reviews from our community

Traveler rating
    13
    8
    1
    0
    0
See reviews for
3
8
2
3
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Didn't stay at Avani Atrium but was there for an entire week using their meeting rooms. We were 17 in total and we used two different meeting rooms that were very clean, with all the features needed and with great service from day 1.

As we were working, we were able to have lunch at the new restaurant called Public on the first floor. It is buffet style with really good food from sushi to thai to Indian and western. My colleagues were happy with the variety. Me, being vegan, had less choices but always a great salad bar, potatoes, curries and more.

Again service at the restaurant was very good. It shows that they do everything for the customer and always with a smile.

The hotel itself has just been renamed and it's my understanding that the rooms have improved but were not able to see them. Location is good and have a shuttle bus to the MRT subway station.

Highly recommend it.

  • Stayed November 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel_Maldonado, Manager at AVANI Atrium Bangkok, responded to this review, yesterday
Dear Alfonso,
Thank you for sharing your comments regarding your recent stay with AVANI Atrium Bangkok.
It is very rewarding to hear you enjoyed your visit and our Associates provided a positive impression.

Our team strives to create lasting memories for our guests, and I am delighted to hear we met your expectations.

I look forward to having the opportunity to personally greet you during your next visit.

Warm regards,

Miguel Maldonado
Resident Manager
AVANI Atrium Bangkok Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Puchong, Selangor, Malaysia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Nice hotel within a cab's ride to most places around Bangkok. Hotel staff treats you like a paying guest.. In my case, all my requests were attended to promptly without any hint of indifference or 'you are disturbing me' attitude. you will like it here.

Stayed December 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel_Maldonado, Manager at AVANI Atrium Bangkok, responded to this review, yesterday
Dear MoonLeongWee,
We are very grateful for your comments regarding your stay with AVANI Atrium Bangkok.
It is very rewarding to hear you enjoyed your overall experience, and our Associates were a big part of your positive impression.

We make an effort to create a comfortable environment for everyone to enjoy, and your feedback is very helpful in our continuous improvement.

We look forward to your return, and trust you will continue to make AVANI Atrium Bangkok your destination of choice.

Best regards,

Miguel Maldonado
Resident Manager
AVANI Atrium Bangkok Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dordrecht, The Netherlands
Contributor
20 reviews 20 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

We stayed at the Avani for 2 nights in the double executive suite on the 21st floor. Got lured into thinking it was exclusive and luxurious with the executive floor and it's perks but it is overrated. The room was spacious and clean, the amenities plentifull but poorly executed.
( Insects on the tables at breakfast on the executive floor, lipstick on the glasses at the juice station and condescending staff serving breakfast. Compliments to the sweet lady who received us when we arrived and was stationed at the executive reception, she knew her stuff and was the benchmark for how staff should be in the hospitallity world. ) The rest of the staff were friendly and helpfull but i called months ahead to ask for a smoking room and was confirmed but upon arrival this was an empty promise. I went to the front desk to complain because after 22:00 hours the only place where i could smoke was in front of the hotel which was quite a bother since we were on the 21st floor....... Furthermore we arranged for an airport pickup which cost 75 euro but when we got to the airport....... you guessed it, no driver and had to be called. Things could be a whole lot better for the amount of money we payed.

Stayed December 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel_Maldonado, Manager at AVANI Atrium Bangkok, responded to this review, today
Dear Kosmopolietjes,
We are very grateful for your candid feedback.
It is regretful we failed to meet your expectations and ours.
We do our best to deliver the products and services as requested and expected, and based on your experience, we clearly have room to improve.

I hope you will please accept my sincere apology, and know we are taking measures to address our shortcomings. I would like to personally discuss your experience with you, and hope you will contact me directly at mmaldonado@avanihotels.com .

I look forward to hearing from you, and the opportunity to be of service.

Best regards,

Miguel Maldonado
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed 4 days ago NEW

A very nice Hotel. Rooms are perfect ,wonderful breakfast , good service and staff, 7 km from the downtown.
one bad point is the WIFI. it is not stable and you cannot count on it.
Mr. Somros S, (bell Captain) is the best service.

Room Tip: one bad point is the WIFI. it is not stable and you cannot count on it.
See more room tips
  • Stayed December 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed 4 days ago NEW

It was a good service !!!

The room was clean, the food was delicious,

The hotel service a shuttel bus to Siam, MBK, and Platinum.

I would like to thanks Nicha who work as Guest relations she very helpful, Nice smile all staff to provided good service for me .

Stayed October 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel_Maldonado, Manager at AVANI Atrium Bangkok, responded to this review, yesterday
Dear Suggden,
Your comments on Trip Advisor are greatly appreciated.
I am delighted to hear you enjoyed your stay with AVANI Atrium Bangkok.

Our goal is to make AVANI Atrium Bangkok the destination of choice through a sincere effort to take great care of our guests, and it is very rewarding to hear you were so impressed by our team, and Ms. Nicha.

I hope to have the opportunity to personally welcome you during your next visit.

Warm regards,

Miguel Maldonado
Resident Manager
AVANI Atrium Bangkok Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru (Bangalore), India
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed in Avani Atrium from 11th-14th Dec 2014.
Pros.
*Walkable distance from Makkasan and Petchaburi metro station. This is good because you can switch between the airport link and the BTS metro lines
and thereby save a lot of time in travel and expenses. Hotel also provides shuttle to/from the metro station on hourly basis too.
*Located right on the Petchaburi highway. One of the well knowned hotels in the locality. Didn't know until I went there that Avani is an international chain with several rated hotels.
*Hotel staff were helpful and courteous. On request they arranged for an early checkin and also upgraded us to a deluxe room free of cost.
*Rooms are equipped with most modern amenities like minibar, electronic safe, electric iron, hair dryer etc. Rooms were clean and well maintained. No balcony. Rooms offer a good view of the city.
*Quality of food served in the restaurant was exceptional. They serve both buffet and ala carte. Both are very good. Some ala carte dishes that I liked includes Australian veal fillet, Crab meat fried rice, Herb chicken
*24hrs hot water supply
*They have a casino which opens in the evening. I think it opens only on weekends.

Cons.
*Very limited TV channels.
*Food rates served in restaurant are on the higher end.

I didn't get a chance to use the pool facilities, so no comments in that regard.

Overall, truly recommended stay.

Stayed December 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about AVANI Atrium Bangkok

Address: 1880 New Petchburi Road, Bangkok 10310, Thailand (Formerly Atrium Bangkok)
Location: Thailand > Bangkok
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#53 Spa Hotel in Bangkok
#94 Luxury Hotel in Bangkok
#138 Business Hotel in Bangkok
#165 Romantic Hotel in Bangkok
Price Range (Based on Average Rates): $
Hotel Class:4 star — AVANI Atrium Bangkok 4*
Number of rooms: 568
Official Description (provided by the hotel):
Strategically located in Bangkok's busy commercial and retail area, New Petchburi Road, the AVANI Atrium Bangkok makes an ideal base for both the business and leisure guests. It is just minutes away from a choice of superb shopping centre, the Thailand Cultural Centre, Queen Sirikit National Convention Centre, several embassies and the underground rail system. Fast access to the city's expressway system provides just a 25-minute drive from the airport and 45-60 minutes from the rapidly developing Eastern Seaboard. A dedicated Executive Floor and Executive Lounge, superbly delicious dining options and elegantly appointed accommodation, whether in town for work or play, our attentive service and first-rate facilities will ensure that you make the most of your Bangkok experience. ... more   less 
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Also Known As:
Amari Atrium Bangkok Hotel Bangkok
Hotel Amari Atrium

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