After reading some of other reviewer comments, I could not help but offer a differing opinion. I am sorry that others had a not so positive experience with the customer service however I found all staff to be courteous and as helpful as they could be, given that English is not their first language.

I was shopping at MBK when a fire broke out on the 7th floor and chaos erupted, losing my friend in the rush of the crowd. I got in a taxi and went back to the hotel. The doorman was so helpful, offering me the hotel boat to get back there to see if I could find her (the traffic is chaos all day, let alone when there was a fire in the building). Luckily, my friend returned about 1 hour later after a long walk back!

THe Watergate is probabably the better of the hotels in this district, which is dominated by all of the varying shopping centres and markets. As a Westerner - (size 10) I found the shopping at the World Centre to be the best. Unless you are are a size 6, it is very difficult to find the right clothing sizes. However, there is the Platinum Centre right across the street, BigC around the corner and World across the street, with MBK about 15 minutes away (by taxi) - about 100 BT metered fare($3.00 AUS). The markets are surrounding the hotel and open night and day.

The pool area is very good, particularly after a hot day at the shops! I found the rooms to be very clean and like all Thai people, exceptionally courteous, helpful and friendly. In Bangkok, please be patient with the people as their English is not great but, their English was far better than my Thai.

This hotel is ideally situated in Bangkok. The hotel is clean & offers magnificent views of the main street from the junior suites. The pool area is also a nice surprise, offering great views although getting someone to serve you was a tedious experience. The tailor in the hotel was a great surprise with cheaper prices than most and great final results. The biggest let down of this hotel was the overall service from check in to check out, the staff’s attitude was not one you would expect from a five star hotel – unfriendly & unhelpful.

The Amari Watergate is a superb location right in the centre of shopping and there are many activities you can do (which the hotel can arrange for you) The rooms are very spacious and decorated to a hight standard. There are restaurants in the hotel as well as a bar so there is not much need to venture outside the hotel after a days activites. The staff are very polite and helpful. I would highly reccommend this hotel and would come back if staying in Bangkok.

***little tip***
Beware, I cannot stress this enough how much people want to rip you off, be aware of everyone IE tour guides, taxi drivers, shop assistants.

Stayed at the hotel in feb 2007 on my 4th trip to Bkk in the last 2 years.Amari Watergate is a well located hotel very near to a lot of shopping action,Pratunam is just around the corner so is the platinum mall,gaysorn and the newly renovated world trade center mall.
I booked at the hotel thinking it is a 5 star hotel and going by the rate I paid i expected a lot more.
The hotel is a little dated with the rooms sporting a well used "seen better days" look,same with the bathrooms which can do with a good renovation.
The breakfast is ok,nothing spectacular,a big problem with the breakfast being,that the buffet would get exhausted really quick and the restaurant staff would be really slow to refill.
The skyrail is not really that close to the hotel as claimed by them,infact it is a good 15-20 minutes walk in sweltering bangkok heat.
All in all I would reate this hotel more of a 4 star hotel rather then a 5 star and at that price point would rather stay at the Intercontinental.
If one is loyal to the Amari name,Amari atrium is a better option,not really as great a location as the watergate but none the less a better and newer place to stay.
I would go to the extent of saying that there are many many more hotels to stay in Bangkok and I personally would not stay here again.