I stayed at the Amari Watergate in February 2009 and was appalled by the inept hotel staff and will never return to this hotel again. While the location and amenities provided by the Amari Watergate hotel could be considered above par, it is the service offered by the hotel employees that should be looked into.
My bad experience began when I checked out on 9 Feb. Upon receiving my bill, I was informed that I would be charged THB 513.60 for three bottles of mineral water by the receptionist, who was obviously less than proficient in English and therefore barked her answers to my queries. Even after telling her that we had only opened one bottle of water, she refused to budge and insisted that I had had more than one bottle (even though there was only 1 bottle of water provided in the room).
Several minutes into our argument, she receives a call informing her to add ANOTHER bottle of water to our bill. What must obviously have been another idiot staff member going into our room and surveying the first open bottle of water that was already charged and thinking we had opened another bottle took the cake. While I maintained that we should only be charged for one bottle, the receptionist was adamant. Not wanting to be late for my flight, I paid the charges and left. However, this bitter experience I had (and the most expensive bottle of water I have ever paid -- THB 684.80) has made me distrustful of the level of service quality at this hotel.
- Official Description (provided by the hotel):
- Feel the excitement of Bangkok at your very doorstep. Amari Watergate Bangkok puts you in the heart of the vibrant Pratunam neighbourhood in downtown Petchburi, known for its bustling landscape of shopping bazaars and lifestyle malls. At the 5-star Amari Watergate hotel, you are just steps away from all it has to offer. ... more less
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- Also Known As:
- Amari Watergate Bangkok Hotel Bangkok
- Hotel Amari Watergate