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“Solid service, average rooms” 4 of 5 stars
Review of InterContinental Bangkok

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InterContinental Bangkok
5.0 of 5 Hotel   |   973 Ploenchit Road | Lumphini, Pathum Wan, Bangkok 10330, Thailand   |  
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Ranked #20 of 766 Hotels in Bangkok
4.5 of 5 stars 1,870 Reviews
Hong Kong, China
Senior Contributor
28 reviews 28 reviews
22 hotel reviews
Reviews in 16 cities Reviews in 16 cities
15 helpful votes 15 helpful votes
“Solid service, average rooms”
4 of 5 stars Reviewed June 29, 2013 via mobile

This hotel has its advantage since it's only 10 mins on the bridge to centralworld shopping mall. The BTS (metro/train) station is also only 3 minutes away.

The hotel feels a bit dated but still has the luxury, grand appearance an intercontinental should have. Service was solid and every staff as a smile. There were a few problems in the rooms I was initializing staying in with a room change sorted out the problem.

The rooms feel a bit dated and I think they are going through some refurbishment while I was there so hopefully I will experience a modern look and updated technology the next time I stay there.

The pool was awesome, not too busy and the lifeguard was kind enough to lend me a spare pair of googles as I forgot to bring mine. The pool felt clean and maintained well.

The only downside was at one time, the keycard failed to work and I called the front desk via the house phone near the lifts, it took the duty manager 30 minutes to get to me with a new pair of keycards. His excuse was I out the keycard on top of my phone, which is ridiculous as I have done the same thing every time and never had this problem.

Holidayinn is also a few steps away and connected via the conference center if one desire to stay at this awesome location at a lower budget.

  • Stayed August 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiruD, Director of Rooms at InterContinental Bangkok, responded to this review, July 8, 2013
Dear Guest,

Thank you for choosing to stay at the InterContinental Bangkok and for taking the time to share a review of your recent stay.

It is great to hear you were impressed with the hotel’s location, service provided by our associates and especially of lifeguard. We have shared your kind compliments with our people and their personalized service and I know my colleagues will be equally pleased to learn of your kind remarks and recognition of their efforts.

I further appreciate your feedback regarding the design of our hotel rooms and I ensure you that we continually enhancing our product and will do more in the future to provide a comfortable and luxuries experience to our guests.

Please accept our sincerest apology in regards the delay to response on replacing a new key card by our Duty Manager, this has been shared and discussed in our rooms meeting for better communication and handling to anticipate guests needs.

I trust we will have the opportunity to restore your confidence in the near future. We look forward to welcoming you back.

Kind regards,

Hiru Daryanani
Director of Rooms
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,870 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (385)
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Reston, Virginia
Top Contributor
144 reviews 144 reviews
33 hotel reviews
Reviews in 32 cities Reviews in 32 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed June 28, 2013

Though the establishment still maintains it's five star status they could enhance the value in some areas. The coordination between the Ambassador club and, in contrast to Priority Club, a simple membership number is not sufficient to secure the benefits of purchased privileges. This four night stay would have been improved if the hotel sponsored some events or live entertainment however there was nothing interesting about this particular trip.

Room Tip: If you have follow-on travel I recommend sitting down with the travel representative, particularly l...
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  • Stayed June 2013, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiruD, Director of Rooms at InterContinental Bangkok, responded to this review, July 8, 2013
Dear Guest,

Thank you for choosing InterContinental Bangkok and also for taking the time to share your stay experience with us.

We always strive to provide a pleasurable journey for each of our valued guest and your given feedback is very important for us, as it helps to improve in the areas needed. Your appreciated comments in regards to our Loyalty Program have been communicated and discussed with our Management Team and we would like to take the opportunity to apologize for the inconvenience this has created during your stay with us.

Once again, thank you very much for your feedback and I trust we will have the opportunity to restore your confidence back in the near future.

Kind regards,

Hiru Daryanani
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Penrith, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 27, 2013

The intercontinental Bangkok, a truly great hotel, right in the middle of everything, I really enjoyed a couple of days at this hotel it is central to everything, shopping, sightseeing, and lots of attractions. The buffet breakfast was unbelievable for variety and value, the rooms were excelllent, I would highley recommend this hotel. RonnieB181

Room Tip: I think all rooms would be similar, very nice, location+++++
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  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiruD, Director of Rooms at InterContinental Bangkok, responded to this review, July 8, 2013
Dear Guest,

On behalf of the management team, thank you so much for sharing your stay experience with us on Trip Advisor. We are happy to read that our rooms, breakfast venue and hotel’s location made your stay more enjoyable.

Once again, thank you very much for your kind patronage and we look forward to an opportunity to welcome you to our hotel.

Kind regards,

Hiru Daryanani
Director of Rooms
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
Top Contributor
70 reviews 70 reviews
24 hotel reviews
Reviews in 36 cities Reviews in 36 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed June 27, 2013

This was my first stay at the IC Bangkok and despite the fact that I am a RA with InterContinental, I normally stay at the Hyatt across the road. But I was very impressed with the hotel - could not have asked for better service. The Exec lounge is large and spacious with a very modern feel and food and drinks are plentiful - no real need to have breakfast or dinner if you are on a work trip and have lounge access. I will say that the range and quality of food at the Hyatt lounge is slightly better though, although I am being picky.

I liked the rooms (better than Hyatt) and was upgraded to the Club Floor - all the modern amenities and wifi and minibar all up to standard. Bang for your buck, hard to beat the IC in central Bangkok. Staff are warm and friendly and its close to just about everything.

Meeting facilities first class and in house dining of the quality you would expect. Had lunch at the main restaurant (buffet style) which was more than good. Would happily return and this IC is one of the best IC's in the region.

Room Tip: Always check the additional cost of the club floor - you may find its not a whole lot more or the ho...
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  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiruD, Director of Rooms at InterContinental Bangkok, responded to this review, July 8, 2013
Dear Guests,

Thank you for sharing your recent stay experience at the InterContinental Bangkok. It brings us much joy to hear that you have enjoyed your stay with our services and facilities.

It is wonderful to read you had taken the pleasure to enjoy the benefits for Royal Ambassador and we exceed your expectations with our Loyalty Program. We have shared your kind compliments with our Club InterContinental team and appreciated your positive feedback over our meeting facilities and restaurant outlets.

Once again, thank you very much for your kind patronage and look forward to welcome you back to the hotel very soon.

Kind regards,

Hiru Daryanani
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
41 reviews 41 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed June 26, 2013

A beautiful hotel, great location and an opportunity to live it up a bit. We are Priority Club members and had the good fortune of experiencing the Club on the 27th floor - fantastic views, great service and food for breakfast and cocktail hour. The room was very nice. Staff are obliging and friendly. The IC is in a great location - Skytrain stop a 2 minute walk, and surrounded by malls. The pool is small, but suffices. There is a gym and spa.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiruD, Director of Rooms at InterContinental Bangkok, responded to this review, July 8, 2013
Dear Guests,

Thank you for choosing InterContinental Bangkok and also for taking the time to share your stay experience on Tripadvisor.

It is great to hear you were impressed with hotel’s location, our loyalty program, and the club experience. We take enormous pride in our service and facilities, and it is always rewarding to know when our efforts have been successful.

We look forward to welcoming you to our hotel.

Kind regards,

Hiru Daryanani
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Top Contributor
132 reviews 132 reviews
52 hotel reviews
Reviews in 55 cities Reviews in 55 cities
100 helpful votes 100 helpful votes
5 of 5 stars Reviewed June 24, 2013

We just spent 3 nights here and were pretty impressed. The rooms have a lot of storage unlike many hotel rooms and are a reasonable size. The beds are very comfortable and our request for a blanket rather than comforter was attended to quickly. More importantly, they put the blanket between sheets rather than in comforter cover so if you got too hot you could still sleep under a sheet. Desk area is reasonable with lots of power points and good light.
We had breakfast there each morning and thought it was much better than most other hotels in Bangkok. The restaurant on the mezzanine level is nice and large so it does not get too crowded and the tables are well spaced. Great expresso coffee and a good range of food with stations that cook eggs etc.
Gym well large and well equipped.
We would recommend this hotel - the staff are great and we really enjoyed our stay.
Location is nice and central near a lot of shopping centre like Central World and Paragon.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiruD, Director of Rooms at InterContinental Bangkok, responded to this review, July 8, 2013
Dear Guest,

Thank you for this wonderful review on Trip Advisor. We are delighted to hear that your 3 nights stays with us in InterContinental Bangkok has been pleasant and our hotel location was well situated giving you the time to visit the shopping malls.

It gives us much pleasure to receive a positive comment over our breakfast spread and the service of our associates extended during your stay.

We look forward to welcoming you soon to our property.

Kind regards,

Hiru Daryanani
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 24, 2013

Always my first choice in Bangkok, and never fails in making sure you are well taken of, whether as an Ambassador or not. Special compliments to Mr. Jay, for going out of the way, in the middle of the night, to help us with our flight arrangements. We woke up in the morning to a note under the door with the all info we needed. Kudos on a job well done!
I'm definitely renewing my Ambassador membership again.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiruD, Director of Rooms at InterContinental Bangkok, responded to this review, July 8, 2013
Dear Guest,

Thank you for sharing your recent stay experience at the InterContinental Bangkok. It brings us much joy to hear that you have rated us ‘first class’ and truly appreciate your special compliments for Mr. Jay on his personalized service and I know our associate will be equally pleased to learn of your kind recognition of his efforts.

We look forward to welcoming you back home very soon.

Kind regards,

Hiru Daryanani
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Bangkok

Address: 973 Ploenchit Road | Lumphini, Pathum Wan, Bangkok 10330, Thailand
Phone Number:
Location: Thailand > Bangkok
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#13 Spa Hotel in Bangkok
#14 Business Hotel in Bangkok
#18 Luxury Hotel in Bangkok
#19 Romantic Hotel in Bangkok
#20 Family Hotel in Bangkok
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Bangkok 5*
Number of rooms: 381
Official Description (provided by the hotel):
InterContinental Bangkok is located right in the heart of Ratchaprasong, the core of the Bangkok's business and commercial districts. Nearby are many international companies, numerous embassies and top-flight medical facilities. The fascinating Erawan Shrine and major shopping destinations such as Central World, Gaysorn and Siam Paragon are within walking distance while access to other parts of Bangkok is fast and efficient by Skytrain, the nearest station being literally steps from the hotel's entrance. ... more   less 
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Also Known As:
Intercontinental Bangkok Hotel Bangkok
Bangkok Intercontinental

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