We stayed first time in this hotel, we booked club room with prepaid room charges.
When we arrived the service is really 5-star, checked-in on 37FL which is exclusive and efficient.
Room is very clean, spacious bathroom, beds are very comfortable as well as pillows.
Large Flat Screen TV with many channels. Niceview of the city but away from the noise as on the 32 Floor. Very good surprise that we were given the corner room with great views of the city.
Breakfast in the Clud lounge is a bit limited and staff overoccupied, but you can eat in the M floor as well where is a wide selection of food. Nice taste too.
Tea time and happy cocktail hour in the club lounge is fabulus, good view and good environment. Really enjoyed a lot there.
A small accident when we found the housekeeping staff left their cleaning cloth in our room, but it was immediately attended and solved with some compensation. We would not complain this but wish this kind of thing could not happen again as it is a 5-star hotel.
Very happy experience of this hotel and great location as convenient to go anywhere by BTS nearby. Major shopping malls and supermarket very near.
We would surely return if next in Bangkok and recommand to friends too.