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“Intercon quality, amazing service” 5 of 5 stars
Review of InterContinental Bangkok

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InterContinental Bangkok
5.0 of 5 Hotel   |   973 Ploenchit Road | Lumphini, Pathum Wan, Bangkok 10330, Thailand   |  
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Ranked #12 of 772 Hotels in Bangkok
Certificate of Excellence 2014
Portland, Oregon
Top Contributor
137 reviews 137 reviews
124 hotel reviews
Reviews in 111 cities Reviews in 111 cities
101 helpful votes 101 helpful votes
“Intercon quality, amazing service”
5 of 5 stars Reviewed November 25, 2012

Great Ambassador bennies, like 2 free pieces of laundry and internet and a cute plush gift and room upgrade! Gorgeous rooms, fun views, delish breakfast buffet with crepes and fresh coconut juice standouts. Everyone is super-kind and warm, and love the location. BTS right out front, Skywalk if you need to get to Siam Paragon. If you're not an Ambassador yet, I highly recommend!

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiruD, Director of Rooms at InterContinental Bangkok, responded to this review, December 3, 2012
Dear Guests,

Thank you for sharing your recent stay experience at the InterContinental Bangkok. It brings us much joy to hear that you have enjoyed your stay with our services and facilities.

It is wonderful to read you had taken the pleasure to enjoy the benefits for Loyalty Program and we exceed your expectations.

Once again, thank you very much for your kind patronage and look forward to welcome you back to the hotel very soon.

Kind regards,

Hiru Daryanani
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,071 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (425)
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Sydney
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 24, 2012 via mobile

I stayed here during a business trip and have to say that the service was nothing short of outstanding. The room was amazing with beautiful views; the breakfast exuberant, every need was taken care of.

Stayed September 2012
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiruD, Director of Rooms at InterContinental Bangkok, responded to this review, December 3, 2012
Dear Guest,

Thank you for this wonderful review on Trip Advisor. We are delighted to hear that your stays with us in InterContinental Bangkok has been pleasant and you were satisfied with our rooms and breakfast spread.

We look forward to welcoming you back very soon.

Kind regards,

Hiru Daryanani
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Islamabad
Contributor
19 reviews 19 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 22, 2012

The Intercontinental wins on location, location, location if you are in Bankok for some qiock shopping: accross the street from a large mall and nextt to one of the best departmetn stores in Bangkok--with a great supermarket.

Rooms are nice, but there are some quirks: I arrived at 7:30 at night, and had to wait for the room to be checked. This was about 2 hours later than my intended arrival time due to a delayed flight, and there really should not have been a wait. Second, I had pre-paid and every time I wanted something, like wifi access, the first response was your room rate does not include this. The more appropriate response would have been to indicate that (i) it was free in the lobby and (ii) that there would be a charge for in-room wifi.

The hotel web site lists pedicures and manicures, which are in fact not available. Having just spent a week diving, I had broken and busted nails in need of remedial care. Given that it is still on the web site, it would be nice if those lovely peaople at the spa did not just tell you it was unavailable, but also gave you the name/location of placesd near by that can meet your needs in this regard. I tried to access the wifi to find a place, but it was not working uin the room at that time, regarless of whether I paid or not. Finally, when sonmeone calls and says they cannot connect, please do not respond with "have you turned on your computer".

Another oddity is that if you pay for breakfast when you check in it is one price, abd about 50% more if you simply walk in in the morning. Does not really make sense, and it leaves you feeling nickel and dimed.

Will I stay there again? Possibly, because the locationis good.

  • Stayed November 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiruD, Director of Rooms at InterContinental Bangkok, responded to this review, December 3, 2012
Dear Guest,

Thank you for choosing InterContinental Bangkok and also for taking the time to share your comments with us. It is great to hear that you were impressed with our hotel’s location.

Your appreciated comments in regards to the room readiness prior to your arrival and the communication with our team members has been addressed and discussed in our rooms department. Please accept our sincerest apology for the inconvenience caused during your stay with us.

We would like to thank you very much for your feedback and look forward to welcoming you back to our hotel.

Kind regards,

Hiru Daryanani
Director of Rooms
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong
Top Contributor
57 reviews 57 reviews
30 hotel reviews
Reviews in 29 cities Reviews in 29 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed November 20, 2012 via mobile

My wife and I just stayed at the Intercontinental,having stayed at many other hotels in the same area of Bangkok (Grand Hyatt Erawan and Four Seasons) and we liked it very much. The room was very nice and practical - flexible plug sockets, large TV, tea/coffee/kettle in the room, shower and bath, etc. I also had Club Floor access and it is a very good club with breakfast, afternoon tea and evening cocktails, and tea, coffee, juices any time. Wireless was also excellent in the room, meeting rooms and club lounge. We would definitely stay there again.

Stayed November 2012, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiruD, Director of Rooms at InterContinental Bangkok, responded to this review, December 3, 2012
Dear Guest,

On behalf of the management team, thank you so much for sharing your stay experience with us on Trip Advisor. We are happy to read that our rooms, location and club lounge services made your stay more enjoyable.

Once again, thank you very much for your kind patronage and we look forward to an opportunity to welcome you and your wife back to our hotel.

Kind regards,

Hiru Daryanani
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Solihull, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 20, 2012

What a great location right in the Centre of town.We have just stayed 3 nights at this hotel, the club lounge is amazing we we're looked after so well from breakfast through to happy hour in the evening.After several hours shopping We enjoyed a massage in the Spa great way to end the day.
Our room was spacious & Oh so comfortable. On our last day we were all shopped out so decided to relax by the roof top pool, if you need to know where to eat or places to visit just speak to the bar men who were so helpful. One word of warning watch out for the tiny ants out there, I didn't realise till I got back to our room how much I had been bitten.

Room Tip: Ambassador level is great.
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiruD, Director of Rooms at InterContinental Bangkok, responded to this review, December 3, 2012
Dear Guest,

Thank you for choosing InterContinental Bangkok and also for taking the time to share your stay experience with us.

We are glad to hear that you were impressed with our hotels location, club lounge, Spa, and the pool facilities.

We always strive to provide a pleasurable stay for our guests and your given feedback is very important for us, as it helps to improve our service standard. Please accept our sincere apologies for the inconvenience which you have experience during your stay.

We hope to have the opportunity to welcome you back to our hotel in the near future.

Kind regards,

Hiru Daryanani
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Doha, Qatar
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 19, 2012

I have been a loyalty guest with IC BKK since 2009 I gave it a 5-star rating. I'm happy to say that it retains all the qualities that made such a positive impression on me the first time I stayed,
Bangkok is a huge city with diabolical traffic, and one of the nicest aspects of this hotel is the Center of town. Easy to go everywhere by walk and feel safe more convenience by sky train in front of the hotel feel comfortable with warm welcome of front desk staff, The rooms are elegant, with great decoration. The small pool on the roof top which a great bar (Small but comfort. Best of all, the service remains and truly personal by K.Chutima Guest Relations Manager and Team.

Moreover here is elegant lobby, always lead by K.Umavadee and front desk team so friendly and helpful whatever I and my family need, I always got it!!!

The InterContinental Bangkok is the BEST choice guarantee and sure that when I am back to BKK The InterContinental BKK is number one in my mine.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiruD, Director of Rooms at InterContinental Bangkok, responded to this review, December 3, 2012
Dear Guest,

Thank you for supporting The InterContinental Bangkok and also taking the time to share you stay experience with us.

It gave us much pleasure to read your comments and to hear that you and your family enjoy the services and facilities in our hotel. We have shared your kind compliments with Ms. Chutima, Ms. Umavadee and front desk team for their service and good to know that we have been successful in looking after our Loyal Guest.

We look forward to welcoming you and your family back to our hotel very soon.


Kind regards,

Hiru Daryanani
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lima, Peru
1 review
5 of 5 stars Reviewed November 18, 2012

I have to comment on the wonderful attitude of the concierge here in the InterContinental Bangkok. I asked for some help in guiding me for trips and local where to go, what to see and within a few minutes they come up with tons of recommendation and not only that but they also arranged it for me wow what a fast service!!!.

The highlight was how they were follow up on my agenda and always wanted to hear about my trips and my feedbacks. Excellent service!

Room Tip: High floor
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiruD, Director of Rooms at InterContinental Bangkok, responded to this review, December 3, 2012
Dear Guest,

Thank you for choosing to stay at the InterContinental Bangkok and for taking the time to share a review of your recent stay.

It is great to hear you were impressed with our Concierge Team on their knowledge and recommendations. We have shared your compliments with them and they were pleased to learn of your kind recognition.

Once again, thank you very much for your kind patronage and we look forward to an opportunity to welcome you to our hotel.

Kind regards,

Hiru Daryanani
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Bangkok

Address: 973 Ploenchit Road | Lumphini, Pathum Wan, Bangkok 10330, Thailand
Phone Number:
Location: Thailand > Bangkok
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Bangkok
#9 Business Hotel in Bangkok
#9 Romantic Hotel in Bangkok
#11 Luxury Hotel in Bangkok
#15 Family Hotel in Bangkok
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Bangkok 5*
Number of rooms: 381
Official Description (provided by the hotel):
InterContinental Bangkok is located right in the heart of Ratchaprasong, the core of the Bangkok's business and commercial districts. Nearby are many international companies, numerous embassies and top-flight medical facilities. The fascinating Erawan Shrine and major shopping destinations such as Central World, Gaysorn and Siam Paragon are within walking distance while access to other parts of Bangkok is fast and efficient by Skytrain, the nearest station being literally steps from the hotel's entrance. ... more   less 
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Also Known As:
Intercontinental Bangkok Hotel Bangkok
Bangkok Intercontinental

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