I have been coming to Bangkok for biz for many years and I have stayed at Lebua Tower Club, Sheraton, Shangri-la, InterContinental, Hyatt ,.etc in bangkok and I have to say this one is my new favorite. I stayed at Oriental Residence for a week and I'm pleased pretty much with everything. The property itself is stunning and the view is beautiful. Loved the bed and pillows in this hotel as well as the pillow menu. Location is superb as it's right between American Embassy and Netherlands Embassy. If you tell the taxi driver in English "American Embassy" they all understand and know where it is. It's easy access to all the major attractions and shopping areas and at the same time in a quieter and less chaos street. The service is excellent from the start to the end. Loved the free shuttle takes you around to nearby street upon request. In-room dining service is awesome as well as the turn-down service every night. The free high-speed Wi-fi in the room is great although the internet at the swimming pool area is relatively poor compared to the other areas in the hotel. Front desk girls are extremely friendly and I'd like to mention Nikky who gave me great recommendations for nearby restaurants and has been very helpful throughout my stay. A side tip is make sure you try this local Thai restaurant called "the kitchen" just one street behind the hotel (the free shuttle can take you there, 3 minutes away). Delicious thai food, great service and always busy. The only thing I think the hotel can improve is the English of some of the staffs especially the ones who answer the phone at the in-room dining department. Several times I called to order food and I struggled to communicate with the girls on the phone. My Australian husband also called the hotel asking to transfer his call to my room and "the front desk was just hopeless" (quote). It's very frustrating and does down-grade the overall experience of the stay. I also feel like the quality of the food at the lobby cafe still got room to improve. The swimming pool area is nice but I didn't like the staffs busy walking around and moving tables/boxes/bottles and arranging stuff on the other side of the pool when I was chilling and trying to relax. It's kind of annoying. After all, guests pay to stay and enjoy the hotel's environment and facilities. I personally think as a luxury hotel the staffs shouldn't do all these preparation work during opening hours. All these work should be done "behind the door", either before the guest arrive or after the guests leave. With this being said, I still highly recommend this hotel and I look forward to my visit already.
- Official Description (provided by the hotel):
- Oriental Residence Bangkok: Grace in every detail, warmth framed by compelling beauty, Oriental Residence Bangkok offers refined accommodation surrounded by a lush tree in the centre of Bangkok. Situated in the prime location, residents at Oriental Residence Bangkok can enjoy the stunning panoramic view of Bangkok’s skyline with easy access to the embassies and shopping centres and business communities. Featuring 145 lavished appointed serviced residences, which include Executive Deluxe, One-Bedroom, Two-Bedroom, and Three-Bedroom Suites, Oriental Residence Bangkok also consist of 46 private residential units. Residents can enjoy unique dining experience from Café Claire – an all-day dining restaurant, Mandopop – signature Chinese restaurant, and 24-hour In-residence dining. Exclusive facilities include meeting rooms with natural daylight, residents’ lounge, fitness centre, and outdoor swimming pool ... more less
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