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“Well priced and excellent service” 5 of 5 stars
Review of Novotel Bangkok Platinum Pratunam

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Novotel Bangkok Platinum Pratunam
4.0 of 5 Hotel   |   220 Petchaburi Road, Bangkok 10400, Thailand   |  
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Ranked #115 of 766 Hotels in Bangkok
4.5 of 5 stars 1,418 Reviews
Melbourne, Australia
2 reviews
1 helpful vote 1 helpful vote
“Well priced and excellent service”
5 of 5 stars Reviewed May 10, 2013

Everything about this hotel was excellent. Stayed here for 7 nights and would not hesitate to book again. Close to everything and facilities are first class.

Breakfast was awesome everyday as the the one dinner we had in the restaurant. Happy hour at the poolside bar was good value and a view that you could sit for hours watching.

Room was clean and what I expected for the price and as good as anywhere I have stayed in Australia, but what won it for me was the staff. Everyone from the front of house staff to the cleaning lady were awesome and couldn't fault there service despite the language barrier although most could speak enough English to get by. The lady who greeted us at Breakfast everyday was fantastic and didn't even need to ask our room number by the 3rd day... pretty impressive.

Thank you for a wonderful holiday.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sascha K, Manager at Novotel Bangkok Platinum Pratunam, responded to this review, May 17, 2013
Dear Valued Guest,

Thank you so much for your support and for your recent stay with us during your time in Bangkok. We are extremely grateful to you for taking the time to leave your kind review of your stay with us.

We are absolutely delighted that you were satisfied with our quality of service, the room, the pool and the food, especially the breakfast. Thank you for pointing out as well the great views from our pool.

On behalf of all the team at the hotel, thank you again for your kind sentiments and recommendation, and we sincerely look forward to welcome you back in the very near future.

With kind regards,

Sascha Kunze
Executive Assistant Manager
Novotel Bangkok Platinum
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,418 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (225)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Singapore, Singapore
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 8, 2013

Enjoyed my stay at Novotel Bangkok Platinum. Very nice, clean room and super convenient location to shopping. Staff were very polite and helpful with tips on how to get to attractions or have a massage. Getting to hotel from airport, was easy using the Airport Express train (only 40 bahts) followed by about 15 mins walk. Hope to be able to visit again.

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sascha K, Manager at Novotel Bangkok Platinum Pratunam, responded to this review, May 10, 2013
Dear Valued Guest

Warm greetings and thank you for having chosen Novotel Bangkok Platinum as the hotel of choice for your recent stay. We also thank you for having taken the time to share your feedback of your experience on TripAdvisor.

We are delighted to read that you were pleased with our “very nice and clean room”, the great location and the “polite and helpful” team members.

Once again thank you and we look forward to welcoming you back to Novotel Bangkok Platinum.

Warm regards,

Sascha Kunze
Executive Assistant Manager
Novotel Bangkok Platinum
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surabaya, Indonesia
Senior Contributor
37 reviews 37 reviews
20 hotel reviews
Reviews in 17 cities Reviews in 17 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed May 8, 2013

This is a good family hotel and child friendly located in shopping district in pratunam area.
The hotel itself located on 6th floor of Platinum 2 shopping mall. The next building is Platinum 1 shopping mall. The hotel also has small child play room with X-box with kinect attached.
It have Mc Donalds in the ground floor on Platinum 2. In Platinum 1 there are a lot of restaurant like swensen etc. The breakfast is nice and the sausages were yummy.
Overall it's a nice hotel for family stay.

Room Tip: Higher level for better view.
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  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sascha K, Manager at Novotel Bangkok Platinum Pratunam, responded to this review, May 10, 2013
Dear valued guest,

Thank you for taking the time to share your feedback with us and I am really pleased to read that your stay with us has been such an enjoyable one.

It is especially great that you liked our kids club on the 9th floor, which is equipped with a xbox.

As well your comment about the excellent breakfast is very much appreciated.

I do hope you will have the chance to welcome you back in the very near future.

Best Regards

Sascha Kunze
Executive Assistant Manager
Novotel Bangkok Platinum
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, France
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 6, 2013

Perfect about everything.
Location was perfect. Staff was perfect. Our room was a suite at the 24th floor and was awesome. The pool is beautiful, clean, and with an amazing view. Can't say more. Perfect. Will be back soon.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sascha K, Manager at Novotel Bangkok Platinum Pratunam, responded to this review, May 10, 2013
Dear valued guest,

Firstly allow me to thank you for your review and that you have taken the time to rate us on tripadvisor.com.

It is our greatest pleasure to know you had a pleasant stay with us. We appreciate your compliments on the team members, the room and pool. It is always gratifying for the whole team to receive these positive comments.

I am very pleased to read that the team could make you feel welcome & cared for.

We very much look forward to the occasion of your next visit.

Warmest regards,

Sascha Kunze
Executive Assistant Manager
Novotel Bangkok Platinum
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 6, 2013

Impressed by the simple yet luxurious setting of the front desk with all the nice sofa and mac computers ... did not have the chance to really explore the entire hotel since we were so enthusiastic to go for our shopping just next door ... friendly and courteous staff (front desk and bell boys) made our stay at the hotel a joyous one ... Grateful for the flexibility of letting us check out an hour later than the actual time as I was feeling unwell and did not wish to be waiting at the conceige for our transport to airport for an hour.

The room was fantastic and spacious. Breakfast was great. I wonder is there a hot water dispenser in the common area of the hotel, cos it would be helpful.

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sascha K, Manager at Novotel Bangkok Platinum Pratunam, responded to this review, May 10, 2013
Dear valued guest,

Thank you very much for your visit and for sharing your positive feedback with other guests about your recent stay. I am happy to know you had an enjoyable stay with us and that you have chosen our hotel for your time in Bangkok.

I will certainly pass-on your compliments to our hard-working and dedicated team.

Thank you again for your 5-star review and the great pictures you shot of our hotel. We do hope to welcome you back in the very near future.
warmest regards,

Sascha Kunze
Executive Assistant Manager
Novotel Bangkok Platinum
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 6, 2013

Strategic location, atop the Platinum Mall. Quite a walk to BTS station but taxis are easily available. Great service during reception, friendly n helpful staff. Room is good especially the bed.. Enjoyed my stay n I will be back soon.

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sascha K, Manager at Novotel Bangkok Platinum Pratunam, responded to this review, May 10, 2013
Dear Guest,

I am pleased that you share your view with us and other guests and that you thoroughly enjoyed your time at our hotel. I am delighted to read that our room and our team members exceeded your expectations. I will certainly share your comments with my team.

It was a real pleasure to have you as our guest. Our team enjoyed taking care of you very much.

We look forward to welcoming you back to the Novotel Bangkok Platinum.

With kind regards,

Sascha Kunze
Executive Assistant Manager
Novotel Bangkok Platinum
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Senior Contributor
26 reviews 26 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed May 6, 2013

Yes we decided to stay here because Platinum Fashion Mall is right below us but also because there are other malls just behind the hotel (across a bridge).

Saw other complaints on the service but we did not have any unpleasant experience with the staff so far. Check-in, check-out and making up of room were fast & efficient. Even our request for late check-out was given (except we had to call again the next morning as front desk could not confirm if they can allow this the night before).

Value is one of the best for this standard within the Bangkok City area. Room size is well proportioned and comfortable for 2. We slept very well and did not hear any funny noises whether its in day or night time.
Given that this hotel is pretty new, we expected it to be clean and well maintained and it did came up to our expectations (though we did see stains on the all-white duvet and carpet but that's about it). The see-through glass wall separating the bathroom from bedroom did make the room seem bigger (an automated privacy shade can be drawn). Thumbs-up also for separating the toilet from the main bathroom via a frosted glass door as this means 2 can use the bathroom at same time.
Mini-bar/fridge, coffee and tea making stuff are in good working condition as well.

The location is good and has everything within the area (shopping, food, money exchange, cafes, bistros, street markets surrounding the hotel area, massage, etc) except the nearest BTS and MRT stations are quite a distance away (about 10-15mins walk). Pratunam (where this hotel is located) is well-known to experience heavy traffic & jams throughout the whole day (till at least midnight on weekdays), hence do be prepared for this if you drive or will be taking a cab to/from this area.

No need to book transport from airport to this hotel (hotel charges THB1600/car/way), just hope onto a cab from airport to the hotel and it will cost you less than THB500 to reach here (including toll & THB50 compulsary surcharge).

Room Tip: All rooms are above Level 6. Just ask for a room that does not face the billboard opposite as the li...
See more room tips
  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sascha K, Manager at Novotel Bangkok Platinum Pratunam, responded to this review, May 10, 2013
Dear valued guest,

Thank you very much for your visit and for sharing your positive feedback with other guests about your recent stay. I am happy to know you had an enjoyable stay with us and that you have chosen our hotel for your time in Bangkok.

I will certainly pass-on your compliments to our hard-working and dedicated team.

Thank you again for your review and that you have already decided to return to our hotel. We do hope to welcome you back in the very near future.
warmest regards,

Sascha Kunze
Executive Assistant Manager
Novotel Bangkok Platinum
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Bangkok Platinum Pratunam

Address: 220 Petchaburi Road, Bangkok 10400, Thailand
Phone Number:
Location: Thailand > Bangkok
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#75 Romantic Hotel in Bangkok
#84 Family Hotel in Bangkok
#91 Business Hotel in Bangkok
#93 Luxury Hotel in Bangkok
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Bangkok Platinum Pratunam 4*
Number of rooms: 283
Official Description (provided by the hotel):
Blending comfort and technology, Novotel Bangkok Platinum is the perfect choice for your next holiday or business trip. Located in Bangkok vibrant and fashion district, the hotel is on top of Platinum mall, a short walk from Siam Square & Siam Paragon, near BTS stations and a quick drive from the airport railway. Featuring 283 well designed rooms, Novotel Bangkok Platinum offers two bars and one international restaurant " The Square", three meeting rooms & one ballroom, free Wifi internet & I Mac corner, outdoor infinity swimming pool, wellness & fitness center as well as access to an indoor secured car park. ... more   less 
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Also Known As:
Novotel Bangkok Platinum Hotel Bangkok

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