I manage to get a free upgrade to Executive room which is much bigger and comfortable than the standard rooms. The hotel is located just below Platinum mall. Beside us is Central world and opposite us is Big C. The hotel is within walking distance to Pratunam market and Siam area and opp us is the boat terminal to chinatown.
I love the location but dislike the customer service.
The food for breakfast is just right but variety can improve. I think baiyokesky is probably better though I had not gone before.
The bell boy are very aggressive in snatching our luggages and keep insisting that they will bring to our room when we wanted to pick up our own luggages.
The hotel front desk staff are not very patient to help and listen and shows their guest a black face.
They often have a standard phrase when checking on hotel rooms i.e. "our rooms are fully booked".
My door was not closed after the housekeeping staff clean my room on one of the days. When i complain, the front desk just keep nodding her head.
Not too sure if they understand English but all this incidents are enough to make me re-consider for further trips.
- Official Description (provided by the hotel):
- Blending comfort and technology, Novotel Bangkok Platinum is the perfect choice for your next holiday or business trip. Located in Bangkok vibrant and fashion district, the hotel is on top of Platinum mall, a short walk from Siam Square & Siam Paragon, near BTS stations and a quick drive from the airport railway. Featuring 283 well designed rooms, Novotel Bangkok Platinum offers two bars and one international restaurant " The Square", three meeting rooms & one ballroom, free Wifi internet & I Mac corner, outdoor infinity swimming pool, wellness & fitness center as well as access to an indoor secured car park. ... more less
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- Also Known As:
- Novotel Bangkok Platinum Hotel Bangkok