We chose this hotel based on TA reviews but we found the location quite remote, the bulding is surrounded by speedways and highways, with no nice places within walking distance apart from the skytrain.
Staff is nice but inefficient, we never got the rollaway bed in the 3 nights we stayed there and concierge gives evasive answers most of the time.
Lifts in the morning were too busy and with a 5 minutes wait each time.
Breakfast was good but again: staff were regardless most of the time, asigning twice a table and serving cold coffee.
Pool was very nice but freezing, nobody dared to enter!
We had dinner at Luce one evening and was pretty bad, on the other hand The Glass House for a la carte lunch was good.
Next time in Bangkok I would probably stay in another neighborhood.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Greetings from Eastin Grand Sathorn Bangkok.
May I begin by thanking you for posting a review of your stay on Trip Advisor and offer my sincere apologies that your time with us did not match that experienced by the vast majority of our guests.
As we are dedicated to your complete satisfaction I would like to address the points you raised and also seek some further information to allow me to take action over the issues you mentioned.
Even though we are located on the Sathorn Road which is one of the main thoroughfares in Bangkok I regret that you considered our location to be “remote”, although as you pointed out our proximity to the BTS sky train is a bonus which then allows our guest to also connect to the MTR underground system meaning that most of the major attractions are within easy reach of the hotel without having to battle the infamous Bangkok traffic.
We are well aware of the occasional wait for the lifts when running at high occupancy and have programmed the system to serve the floors with the highest demand first to alleviate the problem as much as possible. I am truly sorry that you were inconvenienced.
Unfortunately as your stay coincided with the cold season the pool temperature can be a trifle “nippy” at this time of year. I would like to add that heated swimming pools, as found in other countries, are relatively unknown in Thailand due to the fact that for the majority of the time the water temperature is extremely pleasant.
I was extremely concerned by your comments regarding the rollaway bed, “evasive” answers given by the concierge, breakfast service and meal you had at Luce therefore if you could kindly find the time to contact me directly via email@example.com with some specific details I will attend to the matters at once to ensure there are no repetitions for our future guests.
May I end by saying that, even though you stated you would seek alternative accommodation in the future due to our location not being to your liking, I hope you would reconsider and do us the pleasure of your company once again on your next visit to Bangkok.
I look forward to hearing from you soon.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.