Eastin Grand Hotel Sathorn claims to be a 5 star luxury hotel, but I don't agree. The Oriental, Hyatt Erawan, Conrad etc. are 5 star luxury hotels in Bangkok.
Having said that, there are a couple of things that can be said to be worthy of 5 stars, and that is the pool area and the proximity to the BTS (Skytrain). The pool area is stunning and it is very easy to reach most areas of Bangkok with the BTS right on your doorstep.
Otherwise Eastin is more like a 4 star hotel. The service, food, facilities, building material, fittings etc is the same as you find in so many other Bangkok hotels, and does not stand out noticeably from the crowd. Also the waiting time for the elevators is much too long. 4 elevators to service so many rooms and visitors is not enough. After breakfast I experienced a long line waiting for the elevators. Also the hotel seems to be a little understaffed, which is not common to see in Thailand.
But, don't get me wrong. Eastin is a really nice place, and for the price, it is fine. But, it needs to improve on many areas before it can claim to be a 5 star luxury hotel.
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